reuter.comReviews:
240 reviews in the last 12 months708 total reviews
Excellent
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Top positive review
Apr 14, 2024
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The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Top negative review
Sep 21, 2023
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I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com
7 days ago
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Answer by reuter.com
6 days ago
We apologise you aren't satisfied .
Apr 14, 2024
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Apr 14, 2024
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Two orders and two times paying for transport
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Mar 14, 2024
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It was almost perfect. The only slight hitch was at the end when an email said the package was coming on a Monday, but the local distribution company - Fercam - had already called to say it would arrive Tuesday, one day later, and it did. So I was a little confused but not much. I had recently ordered something from Manomano - which was disastrous. In short, I would definitely return to Reuter.com!
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Mar 7, 2024
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Feb 25, 2024
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Feb 18, 2024
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Customer service and delivery….
Delivery is very fast as expected and customer care service is appreciated….
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Jan 4, 2024
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Answer by reuter.com
Jan 5, 2024
We apologise you aren't satisfied.
Dec 28, 2023
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good prices and good service
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Dec 24, 2023
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Good delivery time, but a bit more expensive than the others.
Shiping to different countries is a big plus
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Dec 20, 2023
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Dec 18, 2023
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Nov 16, 2023
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Nov 13, 2023
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Oct 29, 2023
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Oct 5, 2023
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Worst customer service ever. They refuse to speak with you in person.
Reuter has mis-understood an email of mine and hence cancelled a full order, already pre-paid, without refunding the shipping costs.
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Answer by reuter.com
Oct 6, 2023
We kindly ask for your understanding that we need notifcations for cancellations and partial deliveries in written because of the possibility of misunderstanding on phone. As you wrote you want a cancellation of the outstanding items, the order was overworked before you mentioned that only the partial delivery was rejected.
Sep 21, 2023
Verified review
Slow to respond, defective products not yet replaced
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Answer by reuter.com
Sep 21, 2023
We apologise you aren't satisfied with our after-sales service. As the whole topic is about different quality aspects and maybe wrong elictricity installation, we have to forward the complaint to the manufacturer to check.
In this way, we can prevent. This is the only way we can avoid further defective deliveries or find out if there is a series change.
Aug 24, 2023
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Better clarity in your product description, use photos that clearly show what is included.
Train you support staff to be pleasant and supportive
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Answer by reuter.com
Aug 31, 2023
We apologise fo the inconvenience caused.
Aug 23, 2023
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Jul 26, 2023
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poor description on website and misleading
it says on their website 2 pieces , but you get 1. documented in advance about it, on receipt I still get 1.
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Answer by reuter.com
Jul 26, 2023
We apologise that the "on stock" amount of two items caused a misunderstanding of the packaging unit.