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Top positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
They were very responsive to queries. They had geat communication overall.
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May 13, 2023
Verified review
Fantastic service and advice
Very good service. I am positively surprised by the quality of Reuter's products and clients care. I appreciated the advice and comments given by Mr Friedrich about some items that were missing in my basket and that I would need for other items ordered. Also other employees were professional and helpful. The items were sent immediately after the payment. I got them over 2 or 3 days. Thank you Reuter's staff. I will definitely recommend you
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May 13, 2023
Verified review
Problem with links
The only issue I had was sending links of the goods. Whichever link I sent only directed to the homepage. Otherwise everything is just perfect!
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