FixPart.noReviews:
2,791 reviews in the last 12 months4,439 total reviews
Excellent
Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
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Top negative review
Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no
Feb 15, 2024
Verified review
Har ennå ikkje fått faktura
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Feb 1, 2024
Verified review
The vanke did not fit
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Answer by FixPart.no
Feb 2, 2024
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Jan 26, 2024
Verified review
Very expensive part
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Jan 27, 2024
Verified review
Lower prices!!!!!!
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Feb 10, 2024
Verified review
Fikk feile deler
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Answer by FixPart.no
Feb 12, 2024
God dag, jeg beklager å høre at produktet du bestilte ikke passer. Basert på et typenummer kan vi avgjøre om et produkt passer til en bestemt enhet. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
Feb 14, 2024
Verified review
Treg frakt
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Answer by FixPart.no
Feb 15, 2024
God dag, jeg beklager at du ikke mottok bestillingen din i tide. Dessverre ble leveransen noe forsinket, noe vi beklager. Hvis det fortsatt er noe galt med produktet, ber vi deg gi oss beskjed. Bram, FixPart kundeservice
Jan 27, 2024
Verified review
Helt greit
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Jan 25, 2024
Verified review
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Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Answer by FixPart.no
Nov 8, 2023
God dag, vi beklager at du ikke har mottatt riktig produkt. Vi har sendt returinstruksjonene slik at du kan returnere produktet. Den kan ha havnet i søppelposten din, så sjekk der også. Bram, FixPart kundeservice
Nov 12, 2023
Verified review
Returordningen følger ikke kravene i norsk lov for nettkjøp.
Leverandøren følger ikke norsk lov vedrørende angrerett fullt ut. Man får ikke levert angrerettskjema og det er heller ingen ferdigfrankert returoblat slik norske nettbutikker har.
Det er heller ikke mulig å kansellere en ordre etter at den er lagt inn. Hvis man angrer seg rett etter at bestillingen er lagt inn får du fraktkostnadene. Årsaken er at de bruker for lang tid til å håndtere en kansellering slik at varen blir sendt. For retur må man også betale returporto selv. Det er ikke oppgitt telefonnummer for kontakt, slik at det er vanskelig å få til en god dialog i praksis. Selskapet er nederlandsk, og ikke norsk.
Selve bestillingsportalen virker bra. Dialogen via skjema og e-post virker bra, men det passet dårlig i min sak.
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Jun 21, 2023
Verified review
Philips vacuumer adapter delivery
I ordered an adapter for electric power to my Philips vacuum cleaner using a picture presentation from your firm. There was no information available as to specifications for the adapter henceforth I had to take the chance that I would get the right one. Alas it did not work when I tried it. After some research I have found that I need an adapter for 25 voltage while the one I got is for 29 voltage. I advise you to add necessary specifics. On the positive side the delivery was right on time!
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Nov 4, 2023
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The customer service was terrible. It took over two weeks to get an answer as to whether a part I had ordered was similar to the one I had pictures of. Got a reply that they did not have the part the same day that the part I had ordered arrived in the mail. It was wrong....I paid a lot for this crap.
If you had answered the inquiry more quickly and not three times with questions about sending pictures, which I did the first time and the second time and the third time......
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Answer by FixPart.no
Nov 7, 2023
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart Customer service
Jan 20, 2024
Verified review
FEIL PRODUKT - DETTE RETURNMERES PER POST.
Pakken kom raskt og med fin oppfølging underveis - det skal dere ha!
MEN tetningspakningen omkring komfyrdøren passer dessverre ikke. Den er altfor stor og jeg sender den i retur idag.
Kan dere skaffe den riktige størrelsen? Jeg vedlegger bilde av komfyren, komfdyrponingen med den deformerte pakningen og bilde av modell-nummeret på vår ILVE komfyr fra 2010
mvh Petter Eldevik 90 66 76 59 eller petter.eldevik@gmail.com
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Oct 24, 2023
Verified review
Your knowledge of the products you sell are close to zero. Your return service is shamefull and expensive for the customer. Your demands when it comes to returning useless or wrong products are tedious, non-informative and down right unreasonable. I bought 2 produktsiden from you. Both were wrong and did'nt fit. It cost me half the price of the produktsiden to return it, and still you say you ned moren documentation. It is unacceptable customer support.
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Oct 11, 2023
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Lite opplyste kundebehandlere
Jeg henvendte meg to ganger med spørsmål om å kjøpe ny lader/ strømtilførsel til en hårklippemaskin, begge henvendelsene ble besvart med at de ikke hadde lader til produktet mitt. Når jeg så henvendte meg til Elkjøp, som ikke selv hadde denne laderen, kunne de vise meg at Fixpart hadde den… Så da bestilte jeg den selv om Fixpart selv to ganger sa at de ikke hadde den! Noe bedre opplæring av kundeveiledere kan nok trenges.
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Answer by FixPart.no
Oct 12, 2023
God dag, jeg beklager at vi ikke har vært i stand til å svare ordentlig på spørsmålet ditt. Jeg ser at bestillingen din er levert. Hvis det er noe galt med produktet, vennligst gi oss beskjed. Juliette, FixPart kundeservice
Nov 7, 2023
Verified review
I did not get much help with my last order. Several different answers. Some agents told med the item was discontinued. Some told me the item was not in stock. Some agents did not answer med at all. Finally I find the part I needed myselves on your web site, and asked why this should not fit according to your agent. Finally after several days, it was confirmed that the item was correct and in stock...
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Jul 21, 2023
Verified review
Anbefaler på det sterkeste og ikke benytte dere av denne nettbutikken. Sene tilbakemeldinger for retur og meget høye kostnader for retur pakker. Dette er absolutt siste gang jeg vil benytte meg av Fixpart. Det finnes andre som selger samme reservedeler med en meget bedre kundeservice.
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Answer by FixPart.no
Jul 24, 2023
God dag, det var leit å høre at du ikke er fornøyd. Hvis du ønsker å returnere et produkt og det ble bestilt feil, står du selv for returkostnadene. Vi refunderer imidlertid kostnadene for returforsendelsen. Hvis du fortsatt har spørsmål om dette, kan du ta kontakt med oss. Bram, FixPart kundeservice
Jul 31, 2023
Verified review
Fikk feil del. Etter gjentatte forklaringer, bilder og beskrivelser så har jeg fortsatt ikke fått hjelp. De krever at jeg filmer at delen ikke passer, selv om den er fysisk ulik og har feil strømtilførsel.
Styr unna. Elendig kundeservice
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Answer by FixPart.no
Jul 31, 2023
God dag, det var leit å høre at du ikke mottok riktig produkt. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
Jun 14, 2023
Verified review
I prefer to write in Norwegian.
Kundeservice på mail tar altfor lang tid. Forskjellige personer i saken.
Har mottatt produkt som ikke passer til det aktuelle kjøleskapet. Korrespondanse pågår fortsatt.
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Answer by FixPart.no
Jun 15, 2023
God dag, det var leit å høre at produktet ikke passer til enheten din. Vi har kontaktet deg fordi vi trenger mer informasjon for å kunne hjelpe deg. Vi beklager uleiligheten. Michèle, FixPart kundeservice
Jun 27, 2023
Verified review
Utrolig dårlig kundeservice og returordning! De sender ikke med returlapp og krever at man som privatperson sender tilbake produktet som en bedriftspakke, noe som ikke er mulig for privatpersoner.
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Answer by FixPart.no
Jun 28, 2023
God dag, det var leit å høre at du ikke er fornøyd. Vi har sendt deg instruksjoner om hvordan du returnerer produktet. Den kan ha havnet i søppelposten din, så sjekk der også. Michèle, FixPart kundeservice