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Top positive review
Oct 18, 2023
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Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
God dag, vi beklager å høre at du ikke mottok riktig produkt. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
Apr 20, 2024
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It took 4 months to receive the product.
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Answer by FixPart.no
Apr 22, 2024
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
13 days ago
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I miss more update on the delivery
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2 days ago
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The product melted after one wash
The product nektes after one wash
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Apr 27, 2024
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Part not as original
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15 hours ago
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2 days ago
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May 4, 2024
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Apr 27, 2024
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Apr 26, 2024
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Apr 25, 2024
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Apr 20, 2024
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Apr 6, 2024
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Fixpart nyttig for miljø og privatøkonomi
Det er veldig bra at Fixpart har deler som gjør det mulig å reparere blant annet hvitevarer selv. Alt for mye blir bare kastet fir små feil! Dette er viktig for både miljø og privatøkonomi. Men jeg fant ikke akkurat den delen jeg skulle hatt. Den jeg fant måtte jeg tilpasse, men det fungerer! Ennå bedre med større utvalg.
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Apr 1, 2024
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Convenient order and payment process. Pictures of product details would have made the purchase better.
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Apr 6, 2024
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Price
The part was much to exspensive NOK 1850.- was very
expensiv for Korea-made part !
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Mar 19, 2024
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Grei oversikt på deler, men tok litt for lang tid til levering.
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Apr 15, 2024
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Oversiktelig hjemmeside og bestilling, og rask levering.
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Apr 3, 2024
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Excellent job
Product received undamaged, delivered personally. Top
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