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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
The part was much to exspensive NOK 1850.- was very
expensiv for Korea-made part !
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Apr 6, 2024
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Fixpart nyttig for miljø og privatøkonomi
Det er veldig bra at Fixpart har deler som gjør det mulig å reparere blant annet hvitevarer selv. Alt for mye blir bare kastet fir små feil! Dette er viktig for både miljø og privatøkonomi. Men jeg fant ikke akkurat den delen jeg skulle hatt. Den jeg fant måtte jeg tilpasse, men det fungerer! Ennå bedre med større utvalg.
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Apr 5, 2024
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Returnerer ikke penger
Returnerer ikke pengene! Fikk feil vare som jeg sendte tilbake for over 2 uker siden. Fixpart har fortsatt ikke refeundert meg. Skal anmeldes til forbrukerrådet.
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Apr 5, 2024
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I ordered three related small products to a Bosch coffe-machine and they come in three separate deliveries at three differensiert days. Not at all as expected and not at all sustainable logistics. Never again.
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Apr 5, 2024
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Apr 5, 2024
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Apr 4, 2024
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I don't want this kind of mail after bying
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Apr 4, 2024
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Bad customer service
I bought a new led for my oven fan. Was very happy when the new product arrived and matched the old one exacly. After installation LED truned on fine, but after a few hours it did not work. I reinstalled it and it worked. Over the next few days i had the same issues where it stops working and has to be reisntalled. Eventually i reached out to their support sugesting i bought a defective product. The customer agent insists that i bought the wrong product, without providing propper documetation for it. I try to explain to them that this is the right one using the user manual as a source, as well as pictures of the old LED and the new LED for comparison to no avail. The evantualy give me the alternative of retruning it but put the cost of return package on me. This was a frustrating custumer service expirance. I dont belive i should pay the cost or retrun shipping when i did not get a working product.
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Apr 4, 2024
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Apr 4, 2024
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Fast delivery, fint pakning, originale værer.
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Apr 3, 2024
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Apr 3, 2024
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Excellent job
Product received undamaged, delivered personally. Top
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Apr 1, 2024
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Convenient order and payment process. Pictures of product details would have made the purchase better.
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Apr 1, 2024
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Mar 26, 2024
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Mar 25, 2024
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Bestiilte transport skruer til vaskemaskin et sett innholder 3 skruer men jeg fikk bare en stj
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