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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
Nice communication, big help when you don't know what to buy. Fast answer. I am very satisfied.
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12 days ago
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12 days ago
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13 days ago
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Fast delivery.
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13 days ago
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Fast delivery and easy to order 🙂
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13 days ago
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Excellent!
Good service , the part was great!👍🤗
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13 days ago
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13 days ago
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13 days ago
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13 days ago
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Feil produkt, i forhold til hva jeg bestilte.
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Answer by FixPart.no
11 days ago
God dag, vi beklager å høre at du ikke mottok riktig produkt. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
13 days ago
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Fast delivery, web site good, product perfect fit in my Miele oven
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13 days ago
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Det var fint at dere hadde delene på lager og at jeg fikk de så raskt.
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13 days ago
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13 days ago
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May 3, 2024
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Very expedit delivery
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May 3, 2024
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Bra og fin service
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May 3, 2024
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May 3, 2024
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The order was processed fast and the item delivered as expected.
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