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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
I bought some stands for my Samsung TV and forgot to you the 10% discount on checkout and paid the full price. Next day I emailed customer service to request if I could the 10% discount from my ordered refunded since I forgot to use the coupon and they said no. I was very disappointed.
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Answer by FixPart.no
11 days ago
Good day, To ensure that your order is delivered to you as quickly as possible, it is processed directly by our system and passed on to the carrier. It is therefore unfortunately no longer possible to change it. If you have any questions about your order, please let us know. Bram, FixPart customer service
May 3, 2024
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Rask levering!
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May 3, 2024
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May 2, 2024
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Riktig del, god service og kjapp levering 👍
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May 2, 2024
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raskt og enkelt
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May 2, 2024
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Delene som ble bestilt passet med hoveddelen.
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May 2, 2024
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Hotpoint Arison vaskemaskin
Delene ble raskt sendt, og det var en bra pris på delene.
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May 1, 2024
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Kjapp levering.
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May 1, 2024
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This was a disaster! 5 mounts from order to delivery!!! And the worst part was that I got NO information of the delays! I had to mail myself and ask about it.
This is the worst customer support I have ever experienced! OMG🙄
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Answer by FixPart.no
May 2, 2024
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
May 1, 2024
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5 star, quick delivery
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May 1, 2024
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Pengene dine er i lommen
Bestillingen min kom innen tre dager, og den er original, nøyaktig identisk med det samme produktet jeg har, og er forsikret på en måte som er beskyttet mot transportrisiko. Det er utmerket oppfølging, trinn for trinn, frem til ankomst og utover. for å sikre sikker ankomst.
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