FixPart.noReviews:
3,188 reviews in the last 12 months5,100 total reviews
Excellent
Most relevant positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
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Most relevant negative review
Nov 7, 2023
Verified review
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
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Reviews for FixPart.no
Jul 7, 2024
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My order was a mistake, and I tried immediately to cancel it. However, the product was sent to me anyway, and arrived some days later. Since then, I have tried to return the product, but I have not yet received any instructions of how and where to return the package, nor have I received any return label.
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11 days ago
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Jul 8, 2024
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Jun 24, 2024
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Alt for dyr del, burde kostet 1/10 av prisen men dessverre ingen å kjøpe fra. I tillegg kunne den vært sendt i posten i stedet for pakke m sporing.
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Answer by FixPart.no
Jun 25, 2024
God dag, jeg beklager å høre at du ikke er fornøyd. Vi har et billigere alternativ tilgjengelig for mange produkter. Hvis du ønsker mer informasjon om dette, vennligst gi oss beskjed. Bram, FixPart kundeservice
May 28, 2024
Verified review
Your response to my order was very swift, but it is too combersome and slow to get in touch and get a response from your customer service
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Answer by FixPart.no
May 30, 2024
Hello, I'm sorry to hear that. We have sent you the return instructions which will allow you to return the product. Bram, FixPart Customer Service
Jun 5, 2024
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It takes too long until product is delivered
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Answer by FixPart.no
Jun 6, 2024
Hello, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery has been slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Jun 12, 2024
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Apr 30, 2024
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Ikke mulig å hente pakke
Fikk melding om at pakke var ankommet pakkeboks. Ved henting via Postern sin App får jeg melding om at pakken ikke kan hentes. La i nn Posten sin app på nytt, samme tilbakemedling. Prøvde 2-3 ganger i løpet av de to ukene, med samme tilbakemelding. Prøvde flere ganger å finne løsning/hjelp via Posten sin chat uten hell. Fikk i dag melding om at pakken er returnert. Fikk omsider kontakt med en kundeveileder i Posten, som sa dere hadde lagt inn feil telefonnummer på mottaker(min) telefon.
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Answer by FixPart.no
Apr 30, 2024
God dag, jeg beklager å høre at du ikke mottok bestillingen din i tide. Dessverre ble leveringen litt forsinket, noe vi beklager. Hvis det fortsatt er noe galt med produktet, vennligst gi oss beskjed. Bram, FixPart kundeservice
May 10, 2024
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Leveringstid stemte ikke med det som var angitt. Stod 5 dager og ble levert etter 2+ mnd.
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Answer by FixPart.no
May 13, 2024
God dag, jeg beklager å høre at du ikke mottok bestillingen din i tide. Jeg ser at det faktisk var en viss forsinkelse fordi produktet var utsolgt. Vi beklager så mye for det. Jeg ser at bestillingen din nå er levert. Hvis det fortsatt er noe galt, vennligst gi oss beskjed. Bram, FixPart kundeservice
May 3, 2024
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Apr 28, 2024
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Apr 13, 2024
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Blei skuffet då jeg mottok pakken fra Dere. Jeg bestilte og betalte for ett helt skjærehode , jfr. bilde som fulgte med bestillingen, til min barbermaskin. Men det jeg fikk var tre kniver til skjærehodet.
Så jeg mener at leveransen ikke svarte til det jeg bestllte og forventet.
Med vennlig hilsen
Leif E. Heggen
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Apr 22, 2024
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Jeg trengte en hel fot til TV-en. Sto ikke at det bare var en del av foten som ble solgt. Nå sitter jeg med en del jeg kanskje ikke får brukt for og har betalt masse for. Dessuten var det flere skader på den når jeg fikk den, så lite pen er den også..
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Answer by FixPart.no
Apr 22, 2024
God dag, jeg beklager å høre at produktet du bestilte ikke passer. Basert på et typenummer kan vi avgjøre om et produkt passer til en bestemt enhet. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Bram, FixPart kundeservice
Apr 23, 2024
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Apr 19, 2024
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Oct 24, 2023
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Your knowledge of the products you sell are close to zero. Your return service is shamefull and expensive for the customer. Your demands when it comes to returning useless or wrong products are tedious, non-informative and down right unreasonable. I bought 2 produktsiden from you. Both were wrong and did'nt fit. It cost me half the price of the produktsiden to return it, and still you say you ned moren documentation. It is unacceptable customer support.
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Oct 11, 2023
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Lite opplyste kundebehandlere
Jeg henvendte meg to ganger med spørsmål om å kjøpe ny lader/ strømtilførsel til en hårklippemaskin, begge henvendelsene ble besvart med at de ikke hadde lader til produktet mitt. Når jeg så henvendte meg til Elkjøp, som ikke selv hadde denne laderen, kunne de vise meg at Fixpart hadde den… Så da bestilte jeg den selv om Fixpart selv to ganger sa at de ikke hadde den! Noe bedre opplæring av kundeveiledere kan nok trenges.
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Answer by FixPart.no
Oct 12, 2023
God dag, jeg beklager at vi ikke har vært i stand til å svare ordentlig på spørsmålet ditt. Jeg ser at bestillingen din er levert. Hvis det er noe galt med produktet, vennligst gi oss beskjed. Juliette, FixPart kundeservice
Dec 23, 2023
Verified review
Bad customer service.
Ordered during weekend, sent message on Sunday that I wanted to cancel order(long before order was shipped)
When they finally replied it was to late and the package was sent.
Asked how it would be in regards to payment of postage and only got a generic response.
Tried looking for a phone number so I could contact them early to cancel, but there was none available.
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Dec 11, 2023
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Uklare bilder på nettsiden, derfor vanskelig å velge riktig del. Ingen veiledning for å kjøpe komplette deler, eks til et kjøleskap. Da blir det flere bestillinger, det koster ekstra frakt for kunden. Ugreit at kunden ikke kan få direkte bistand fra FixPart, det gjør det problematisk å velge riktig produkt. Positivt med rask levering.
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Dec 25, 2023
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høre på kunder når de forteller at deler ikke passer, har tatt bilder som tydelig viser at delene ikke passer min Kenwood kjøkkenmaskin, likevel ønsker dere video,har en mann som er mekaniker og flink med maskiner og verktøy som har hjulpet meg å finne ut at de ikke passer
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