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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
Correct part but the prices are nothing less than robbery and you take extra charge to use klarna which is supposed to be a free service to avoid being scammed by such conpanies like this. I suspect you have this in mind and fo your part do make extra money for nothing.
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Answer by FixPart.no
Jul 19, 2023
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
Jul 4, 2023
Verified review
Grunnen til bare to stjerner er manglende retur/angrettskjema eller prosedyre i leveransen. Ved henvendelse til deres kundeservice fikk jeg ikke relevant svar.
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Jul 1, 2023
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Jun 28, 2023
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Vanskelig å nå på tlf.
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Jun 27, 2023
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Nozzle for AEG coffee machine
My item, a nozzle for coffeemachine, was lavking the middle o-ring , so .. my goffeemachine us still not fixed 😞
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Jun 24, 2023
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Order 4 times - recieved 1 item
Not good enough-sorry
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Answer by FixPart.no
Jun 26, 2023
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
Jun 21, 2023
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Philips vacuumer adapter delivery
I ordered an adapter for electric power to my Philips vacuum cleaner using a picture presentation from your firm. There was no information available as to specifications for the adapter henceforth I had to take the chance that I would get the right one. Alas it did not work when I tried it. After some research I have found that I need an adapter for 25 voltage while the one I got is for 29 voltage. I advise you to add necessary specifics. On the positive side the delivery was right on time!
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Jun 7, 2023
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Mottok kun en del til produktet mener jeg bestilte og betalte for hele del (STRÅLE PISTOL TIL HØYTRYKSSPYLER)
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Answer by FixPart.no
Jun 8, 2023
God dag, jeg beklager å høre at produktet ikke ble levert i god stand. Vi har kontaktet deg for å se hva vi kan gjøre for deg. Vi beklager uleiligheten. Michèle, FixPart kundeservice
May 29, 2023
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Ordered the part may 2 and it still had not shipped like 3 weeks later
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May 29, 2023
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Det jeg bestilte var defekt
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May 23, 2023
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Feil leveranse
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May 18, 2023
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Poor fit
Original part was 59mm. Replacement was 61mm. Had to grind it to make it fit.
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May 15, 2023
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I recieved only one of two items.
I ordered a teleskope tube and a hose.
The hose has not arrived yet.
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May 13, 2023
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Elendig kundeservice. Finner ikke telefonnummer eller returadresse, er helt avhengig av svar på mail. Det tar for lang tid!! Gjenstår å se om vi får pengene igjen for del som ikke passet…
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Answer by FixPart.no
May 15, 2023
God dag,,, Jeg beklager å høre at du ikke mottok riktig produkt. Vi har sendt deg instruksjonene som du kan bruke til å returnere produktet. Det kan ha havnet i søppelposten din, så vennligst sjekk der også. Michèle, FixPart kundeservice
May 5, 2023
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Put what I have bought in my mailbox instead of telling me that you have tried to deliver my order with a electric car. Had to pick up my order in the local post office 2 days later.
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May 4, 2023
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Delen har ikke blitt levert ennå, bestilte 27.04.23 og i dag 04.05.23 er den ennå ikke levert.
På siden deres står det levering 1-3 virkedager.
Stemmer ikke helt, dere burde endre til 5++ virkedager
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Answer by FixPart.no
May 5, 2023
God dag. Jeg beklager å høre at du ennå ikke har mottatt bestillingen din. Jeg ser at den fortsatt er på vei. Vi har sendt sporingen som lar deg følge forsendelsen. Michèle, FixPart kundeservice
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