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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
Time it took for the shipment to arrive could be faster
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Jul 20, 2023
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Jul 19, 2023
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Jul 18, 2023
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Correct part but shady with klarna.
Correct part but the prices are nothing less than robbery and you take extra charge to use klarna which is supposed to be a free service to avoid being scammed by such conpanies like this. I suspect you have this in mind and fo your part do make extra money for nothing.
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Answer by FixPart.no
Jul 19, 2023
Good day, I am sorry to hear that you are not satisfied. We have a cheaper alternative available for many products. If you would like more information about this, please let us know. Bram, FixPart customer service
The homepage was easy to use and to understand.
What I would have wanted for the search function, is an explicit result, i.e. one that doesn't make me triple check if the drawer (for the fridge) will be the right one to order. A bit confusing with many model numbers, especially, since I had only typed in one.
Otherwise, quick delivery and good quality.
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Jul 12, 2023
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Good overall experience
Fast delivery.
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Jul 12, 2023
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There is room for improvement in customer service
I have tried to contact customer service to verify that I have selected the correct replacement part, but have not heard back since. However, the part I purchased fits and our coffee maker is working perfectly again.
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Jul 12, 2023
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Blid Budbringer
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Jul 11, 2023
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Jul 11, 2023
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Correct orignal part
Correct, original part, but delivery took longer than expected
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Jul 10, 2023
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Jul 7, 2023
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Presis levert
Levert innen 5 dager. Riktig del som passet.
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Jul 5, 2023
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Jul 4, 2023
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Jul 4, 2023
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Grunnen til bare to stjerner er manglende retur/angrettskjema eller prosedyre i leveransen. Ved henvendelse til deres kundeservice fikk jeg ikke relevant svar.
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Jul 4, 2023
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Kjøp og leveranse har gått smertefritt! Noe sen postgang i forhold til det dere beskriver, men vi ute i distriktene begynner å bli forbauset hver gang posten kommer frem.
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Jul 3, 2023
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Good assortment and easy to identify parts.
Speed of shipping and tracking could have been better.
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