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Top positive review
Oct 18, 2023
Verified review
Order came quicly, and we got the correct parts at a good price. However I am not satisfied with the shipment. I ordered delivery to our business, but it was handled as a private package with delivery outside of office hours. That was very anoying as the order then tok several extra days before arriving at a pick up place.
Ordered a thermostat for a combifridge by Ikea/whirlpool. The thermostat should fit according to the model and type number. When it arrived and I tried installing it, it didn't fit as it was physically completely different. As shown by the attached picture of the light bulb holder part of the package. The picture shows the old and the new part.
I contacted customer service. The response time was extremely slow. It ended up in me not being able to return the product.
I enquired about another product that would fit. Fix Parts gave me a link to a product. I communicated to them that the product picture was identical to the part I had received that did not fit. Customer service claimed the new part would fit. Thus I ordered the new part. When it arrived, it was in fact identical to the first one and thus did not fit. Customer service has so far not responded to my latest claim to have them refund my purchase and cover my return transport costs, it has been several days since my request.
I would urge people to not use Fix Parts. If something goes wrong, they don't step up for the customer even when they are at clear fault.
Har ikke fått produktet jeg kjøpte av dere og begynner og lure på om det kommer. Det har gått lenge siden jeg bestilte og jeg burde fått produktet for lenge siden.
Er ikke fornøyd med denne forsendelsen.
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9 days ago
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Varene ble forsøkt levert hjemme hos meg på fredag, men vi var bortreist. Etter det har jeg ikke hørt noe fra leverandøren
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Apr 5, 2024
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Well , the price was awful . But product was fair quality
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7 days ago
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Leveringen var utrolig treg. 11 dager etter bestilling.
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4 days ago
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10 days ago
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Apr 9, 2024
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Apr 7, 2024
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Apr 4, 2024
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Mar 21, 2024
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We recieved the wrong valve for our washing Machine. See pictures for more info. The last picture is the old and correct one. Please send the correct valve
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Mar 7, 2024
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Gammel gubbe som trenger å bestille på telefon. Altfor mye koder og dritt. Tenk på alle de tusen som gir opp. Ellers ok
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Feb 29, 2024
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USE the same price as shown in the internett advertsement. The real price was given first when I ordered.
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Mar 14, 2024
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Prisen for vare og håndtering/forsendelse er svært høy, men varen kom.
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Mar 13, 2024
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God service men problemer med leveringstid!
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Feb 29, 2024
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Fast and correct. But too expensive.
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Mar 5, 2024
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Varen kom raskt men var dyr frakt
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Mar 21, 2024
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Very expensive!!
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Mar 14, 2024
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Late Delivery
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Mar 7, 2024
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Jan 31, 2024
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Using online store for the first time
When using this online store for the first time, I made a mistake. After entering credit card details for payment, I expected the purchase to be complete. Instead, I returned to an almost identical page showing a summary of the order, with a green button at the bottom saying “Proceed to payment.” The text on that green button should have been changed to “Confirm purchase.”
I received an order confirmation via email, thinking everything was fine. However, I started getting emails stating that the payment was not completed, and wondering if I had double-booked. This made me uncertain and confused. Additionally, I noticed that the long order number in the subject line isn’t fully visible on a mobile phone, making it easy to think it’s a different order. I eventually canceled what I thought was a duplicate order.
Nevertheless, I placed the order again and completed the payment correctly. This time, I also received an invoice attached to the order confirmation.
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