Review summary
Customers frequently praise the quality of the products, mentioning satisfaction with materials, fit, and overall craftsmanship. Shipping speed and reliability are often highlighted, with most customers noting fast delivery. Customer service is generally regarded as excellent, with many customers appreciating clear communication and helpful assistance. A few customers express concerns about delivery delays or packaging. Several customers also express frustration with the returns process, especially for international orders and faulty goods.
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Ik bestel eigenlijk bijna altijd bij Hard-Wear!!!!
De artikelen worden netjes verpakt, in een stevige doos. Die bewaar ik om mijn hardcore dingetjes in te bewaren. Er zitten altijd leuke flyers en stickers bij. De site is overzichtelijk. Snelle verzending. Het aanbod is natuurlijk fantastisch! Veel keuze! Ik bestel eigenlijk bijna altijd bij Hard-Wear!!!! Duidelijk een aanrader dus!
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Loved the pants probably the comfiest I have ever now haha. But it looked like someone jumped on the package it was not in good condition but the pants was whole 😁
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everything perfect description of the clothing fantastic quality of the fabrics perfect communication and shipping Very nice thanks
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I ordered the Item for my daughter, she loves this pants fits perfect and looks great. The service is unbelievable we ordered and 2 days later the package was here. Thank you so much we will order again.
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everything perfect communication shipping and information very nice 👌👉👍
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everything fantastic, communications, order and goods 👌👍👉
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Schnell und zuverlässig.
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Amazing quality tracksuit 10/10 will purchase again at this store
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Very nice 👌👉
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Good at proces information. Good at handling complaint and at returnproces goods. Not 5 but 4 stars because of the order: ordered S sizes, turned partly in M size after order placed and payed.
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For me as a person buying from out of the Nederlands
For me as a person buying from out of the Nederland's, it was not possible to make a return for an incorrect Purchas, if I was still a resident then I would have been able to make this return and satisfy myself that Hard Wear is still the company to buy from. Selling to customers from other countries is a vital service, the company needs to realise it is not only sales but after sales that is important and to purchase of the internet without trying, feeling touching a garment is very hard, so there will be times when after sales needs to be implemented and having the right return process is essential.
Reply from hard-wear.com/en
Hello, thank you for your detailed feedback and for taking the time to share this with us. We’re sorry to hear that you experienced it this way. Returning items is always possible with us, even for customers outside the Netherlands. If something went wrong or if you have any questions about this, please don’t hesitate to contact our customer service at info@hard-wear.nl.
We’re happy to help and will always look for a suitable solution.
Thank you again for your message, and we hope to have the chance to convince you of our service in the future!
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