Review summary
Many customers appreciate the speedy and efficient delivery, as well as the generally high quality of the products. However, some have expressed dissatisfaction with local courier services, high delivery costs, declining material standards, and mismatched items.
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How Trusted Shops prevents fake reviewsReviewsMayoral Bulgaria
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Terrible delivery
Great quality of product and classy style. Unfortunately, the UPS delivery was terrible. They call you 2 times with 5 min range and if you do not answer they do not visit the address. Even if you return their call they do not answer. Afterwards for my address they tell you in a message to go pick up the package from a Petshop or it will be returned
Reply from Mayoral Bulgaria
Dear Preslava Filipova,
Thank you for your feedback.
We are happy to hear you love our garments, and we sincerely apologize for the delivery issue. We will report this incident to UPS and work to avoid similar situations in the future.
Please know that we take these matters seriously and are working closely with our shipping partners to ensure this doesn't happen again.
Thank you for bringing this to our attention and for your understanding.
Best regards,
The Mayoral Team
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I like how kind is everyone on the phone support. I received clear explanation and advice.
Reply from Mayoral Bulgaria
Dear Evgenia Bakalova,
Thank you for your feedback.
We are glad to know that we have met your expectations, and we hope you continue to enjoy our products and services.
Kind regards from the Mayoral team
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You could create a program for loyal customers where we could add points and use discounts as all other companies who are caring about their customers.
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Good design, but declining quality
I like the design of the clothes and the fact that you make clothes for girls higher than 162 cm.
What I really don't like is the significant decline in the quality of the materials in the recent years. In the last year I've several times purchased items that look like from a Chinese shop - cheap materials, no paddings for the dresses, really quality going down - prices not.
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Excellent
I really like the quality of all your clothes and the fast shipment.
Reply from Mayoral Bulgaria
Dear Katerina Nikolova,
Thank you so much for your wonderful feedback! We are thrilled to hear that you're satisfied with the quality of our products and our fast delivery.
It means a lot to us to know that our efforts to provide high-quality items are appreciated.
We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out!
Kind regards from the Mayoral team
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You are doing great, my suggest for more clearly defined age and gender suggestions
Like-girls 10-22 years—offer everything-shoes,dresses,trousers….es.
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Fast delivery, classy clothes!
Reply from Mayoral Bulgaria
Dear Rosena Tomova,
Thank you for your feedback!
We are glad to know that we have met your expectations, and we hope you continue to enjoy our products and services.
Kind regards from the Mayoral team
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Дрехите са меки и удобни. Седят много добре и децата ги харесаха.
Reply from Mayoral Bulgaria
Здравейте Диляна Добромирова,
Благодарим Ви за оценката и за доверието в нас!
Радваме се, че сме оправдали Вашите очаквания и се надяваме да продължите да се наслаждавате на нашите продукти и услуги.
Поздрави,
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