millesima-usa.comReviews

: 973Excellent

4.74

Reviews for millesima-usa.com

136 verified reviews in the last 12 months

973 total reviews
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the most relevant positive review


8 months ago
Total pro shop. Zach reached out after I placed my order online to set up summer storage and discuss shipping options. Once the weather was getting ready to break he reached out again to confirm shipping. My wines arrived expertly packed and on time. They even sent the original 6-pack cases to go along with bottles (I was not expecting this at all.) I will definitely buy from them again.
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2 months ago
Their online sales process is fraudulent and they coerce customers’ private and financial information. After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature. They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card. Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method. On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for. This is completely unacceptable business practice. If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too. They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online. Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all. In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process. They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet. They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
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Reviews for millesima-usa.com

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 Verified review
2 months ago
Their online sales process is fraudulent and they coerce customers’ private and financial information. After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature. They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card. Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method. On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for. This is completely unacceptable business practice. If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too. They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online. Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all. In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process. They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet. They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
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Answer by millesima-usa.com
1 month ago
Hello, We have refunded your transaction. We apologize for any inconvenience this has caused, but we assure you that requesting verification of the card-holder’s identity is a measure we take to protect the card holder’s account. We accept wire transfers in cases where clients prefer not to provide verification of their identity. In these cases, we refund/void the initial credit card transaction while we wait for those funds to be received. These transfers do not give us access to your banking information, and are an efficient and secure option when clients are not able to verify their identity or their credit card information. The unfortunate reality of e-commerce is that fraud is a persistent problem. We are taking every precaution necessary to protect not only our ability to provide our clients with the convenience of shopping online, but any individual’s card information as well. Our automatic processes catch instances of fraud on a daily basis. When these processes trigger a potentially fraudulent transaction, we have additional measures to enable clients to proceed with their order in a way that does not compromise the security of the card-holder. While we are aware that these measures are not comfortable for all our customers, we would much rather give you the choice not to do business with us than to actively aid a criminal in committing fraud. Payments associated information received through Millesima’s website are 100% secure. Our payment platform is designed to help us fulfill each web order in the most efficient and safest way possible. We are continuing to develop our fraud prevention procedures and are actively working on an order-by-order basis to ensure that our clients feel safe entrusting us with their business. Best, The Millesima Team
 Verified review
8 months ago
Total pro shop. Zach reached out after I placed my order online to set up summer storage and discuss shipping options. Once the weather was getting ready to break he reached out again to confirm shipping. My wines arrived expertly packed and on time. They even sent the original 6-pack cases to go along with bottles (I was not expecting this at all.) I will definitely buy from them again.
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 Verified review
1 year ago
They do not ship directly to Illinois (which I was unaware of until after the purchase), but customer service was very attentive in assuring that I could still receive my purchase by shipping to a nearby state. Very happy about this, since it is hard to find Lebanese wine of this calibre otherwise. Packaged much nicer than other sites I've ordered wine from. No leaks/ breaks.
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 Verified review
1 year ago 
I am not a wine buff, but when I needed a specific and targeted wine from Lebanon, you had it. I ordered it. You packed and shipped it. I received it and all is good. there are a few other vineyards in this country which produce excellent wines which you should look into. Thank you.
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 Verified review
7 months ago
I use several online wine stores in NY and CA. Millésima is one of the best with an excellent inventory of on-hand wine and an easy to use Web page. Millésima is a great source of world-class Bordeaux wines!
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1 year ago
Every time I have called Millesima, they have been wonderful to work with. Knowledgable and kind. I have been calling ono their expertise for somewhere around 8 years now and they have never let me down.
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6 months ago
Wonderful customer service. They did not receive my order on drizzly and they made it happen regardless when they were supposed to be closing. Forever grateful as it was a gift to my mom.
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7 months ago
I had a misunderstanding about the shipping charges to my home state. The solution turned into free shipping, which was generous on the merchant’s part. Excellent customer service.
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7 months ago
I love that I can order different types of Krug from one place and they are packaged so good that nothing is going to happen. The customer service is outstanding also.
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8 months ago
Super efficient and wonderful customer service. They ship quickly. One never has to wonder about the status of their order. Professional through and through.
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1 year ago
Called to remind me the heat here in South Carolina could affect the wine I bought and suggested an expedited delivery.Very much appreciated that service.
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8 months ago
The team has a wealth of wine knowledge, a great selection of wines, communicates well and provides storage until safe shipment. WEJ-San Antonio.
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6 months ago
A practicle and easy way for a foreigner to send a present inside the US: Thank You so much and at any time the best choice for me again!
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6 months ago
The staff is really knowledgeable and passionate about their work, and the store has a great catalog with very good prices.
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7 months ago
Excellent selection of Bordeaux’s and good prices. I’ve been expanding my cellar and they have been very helpful.
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1 year ago 
Excellent on line service , quality wines and champagnes Only, Swift order and delivery. I recommend
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1 year ago 
The wine arrived a morning after the tasting by the French Alliance but it was the best!!
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8 months ago
Expert & professional customer service. Extremely satisfied with my buying experience.
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1 year ago 
The entire transaction was handled by the company in a very efficient & sensitive way.
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 Verified review
1 year ago
My order was handled professionally with the utmost attention from start to finish.
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