millesima-usa.comReviews

: 973Excellent

4.73

Reviews for millesima-usa.com

89 verified reviews in the last 12 months

973 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 29, 2021
Total pro shop. Zach reached out after I placed my order online to set up summer storage and discuss shipping options. Once the weather was getting ready to break he reached out again to confirm shipping. My wines arrived expertly packed and on time. They even sent the original 6-pack cases to go along with bottles (I was not expecting this at all.) I will definitely buy from them again.
Report review

Show all positive reviews

the most relevant critical review


May 13, 2022
Their online sales process is fraudulent and they coerce customers’ private and financial information. After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature. They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card. Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method. On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for. This is completely unacceptable business practice. If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too. They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online. Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all. In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process. They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet. They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
Report review

Show all critical reviews

Reviews for millesima-usa.com

Filter 
 Sort by Relevance 
 Verified review
Nov 29, 2021
Total pro shop. Zach reached out after I placed my order online to set up summer storage and discuss shipping options. Once the weather was getting ready to break he reached out again to confirm shipping. My wines arrived expertly packed and on time. They even sent the original 6-pack cases to go along with bottles (I was not expecting this at all.) I will definitely buy from them again.
Report review
 Verified review
Dec 14, 2021
I use several online wine stores in NY and CA. Millésima is one of the best with an excellent inventory of on-hand wine and an easy to use Web page. Millésima is a great source of world-class Bordeaux wines!
Report review
 Verified review
Jan 10, 2022
Wonderful customer service. They did not receive my order on drizzly and they made it happen regardless when they were supposed to be closing. Forever grateful as it was a gift to my mom.
Report review
 Verified review
Dec 14, 2021
I had a misunderstanding about the shipping charges to my home state. The solution turned into free shipping, which was generous on the merchant’s part. Excellent customer service.
Report review
 Verified review
Dec 16, 2021
I love that I can order different types of Krug from one place and they are packaged so good that nothing is going to happen. The customer service is outstanding also.
Report review
 Verified review
Nov 22, 2021
Super efficient and wonderful customer service. They ship quickly. One never has to wonder about the status of their order. Professional through and through.
Report review
 Verified review
Nov 6, 2021
The team has a wealth of wine knowledge, a great selection of wines, communicates well and provides storage until safe shipment. WEJ-San Antonio.
Report review
 Verified review
Jan 27, 2022
A practicle and easy way for a foreigner to send a present inside the US: Thank You so much and at any time the best choice for me again!
Report review
 Verified review
Jan 15, 2022
The staff is really knowledgeable and passionate about their work, and the store has a great catalog with very good prices.
Report review
 Verified review
Dec 24, 2021
Excellent selection of Bordeaux’s and good prices. I’ve been expanding my cellar and they have been very helpful.
Report review
 Verified review
Nov 16, 2021
Expert & professional customer service. Extremely satisfied with my buying experience.
Report review
 Verified review
Jan 14, 2022
Great service aside from the note sent along with the wines were ineligible to read
Report review
Answer by millesima-usa.com
Jan 18, 2022
So sorry that there were issues with the gift note! Perhaps it got messed up during shipment? We inspect all notes prior to packaging, so I'm sure it was legible before it left the store! Please contact me should you wish to discuss this further but sorry again for that issue. Charlie Evans Store Manager
 Verified review
Jan 8, 2022
Very knowledgeable about French and other wines. Excellent service. Fair prices.
Report review
 Verified review
Nov 29, 2021
Great service. All expectations for delivery and schedule were met or exceeded.
Report review
 Verified review
Dec 27, 2021
Excellent response to my change in shipping request. Overall great service.
Report review
 Verified review
Nov 26, 2021 
Easy to work with. Outstanding wine selections from all price ranges.
Report review
 Verified review
Oct 10, 2021
I got exactly what I ordered delivered on time in good condition.
Report review
 Verified review
Nov 21, 2021
Great professional staff that actually cares for the consumers.
Report review
 Verified review
Nov 29, 2021
Great service and knowledge! Pricing is a little high though.
Report review
 Verified review
Nov 23, 2021 
Amazing selection with a friendly and very responsive team.
Report review