millesima-usa.comReviews

: 982Excellent

4.50

Reviews for millesima-usa.com

56 verified reviews in the last 12 months

982 total reviews
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the most relevant positive review


Oct 20, 2022
Great transaction. Appreciated the notifications and timely delivery. The only complaint would be the packing. Upon receiving my package, the three bottles were loose and hitting each other. Fortunately none were damaged.
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the most relevant critical review


May 13, 2022
Their online sales process is fraudulent and they coerce customers’ private and financial information. After I made a gift purchase for a friend for a very special occasion online, I called them on the following day for estimate on delivery date. At that time, they informed me that I appear to be a fraudulent customer and can not accept my credit card payment online with my electronic signature. They said it is because I made a large purchase by credit card and sending to an address that is not my billing address. This is correct, but they knew all of this before I purchased my item on their online website with my credit card. Then, they informed me they will “withhold and refuse to fulfill my order” until I send them more personal info (photos of front and back of credit card and drivers license) to them through unsecured internet method. On a separate note, they also said if I was uncomfortable sending all that personal info via the internet I may choose to “wire transfer from my bank to theirs.” In other words, share more personal financial information. Plus, I would not have the credit card protection just in case they never send me the item I paid for. This is completely unacceptable business practice. If they can’t fulfill my purchase online with the info provided, then don’t accept my credit card payment online and make me sign an e document too. They have a process in place where they collect a lot of personal and financial information, with no intention of fulfilling the purchase order or delivery as the transaction action was completed online. Had I known they require me to send more personal info (photos of front and back of credit card and drivers license or banking info) to them through unsecured internet method as a precondition to fulfilling my order, I would not have even made the purchase online at all. In summary, they have an online sales process in place where they collect a lot of personal and financial information, but with no intention of delivery based on their online purchase process. They inform you that they will not deliver the good (after they already charged your credit card) until you wire them more money or send them more personal info in unsecured method on the internet. They should be stopped from continuing this fraudulent business practice that does not deliver products sold online via the internet to customers. In addition, coerce customers to divulge and risk customers personal, private, and financial information.
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Reviews for millesima-usa.com

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(6)
 Verified review
Nov 13, 2022
Have been ordering with them for years. Great services and great access to the best product.
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 Verified review
4 days ago
reliable, prompt service. Little to no errors in orders
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 Verified review
Nov 13, 2022
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Oct 20, 2022
Great transaction. Appreciated the notifications and timely delivery. The only complaint would be the packing. Upon receiving my package, the three bottles were loose and hitting each other. Fortunately none were damaged.
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 Verified review
Oct 17, 2022
Good selection; sales tax was overcharged
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 Verified review
Oct 17, 2022
Delivered on their promise
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 Verified review
Dec 14, 2021
I use several online wine stores in NY and CA. Millésima is one of the best with an excellent inventory of on-hand wine and an easy to use Web page. Millésima is a great source of world-class Bordeaux wines!
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 Verified review
Jan 10, 2022
Wonderful customer service. They did not receive my order on drizzly and they made it happen regardless when they were supposed to be closing. Forever grateful as it was a gift to my mom.
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Dec 14, 2021
I had a misunderstanding about the shipping charges to my home state. The solution turned into free shipping, which was generous on the merchant’s part. Excellent customer service.
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Dec 16, 2021
I love that I can order different types of Krug from one place and they are packaged so good that nothing is going to happen. The customer service is outstanding also.
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Jan 27, 2022
A practicle and easy way for a foreigner to send a present inside the US: Thank You so much and at any time the best choice for me again!
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Jan 15, 2022
The staff is really knowledgeable and passionate about their work, and the store has a great catalog with very good prices.
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Dec 24, 2021
Excellent selection of Bordeaux’s and good prices. I’ve been expanding my cellar and they have been very helpful.
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 Verified review
Jan 14, 2022
Great service aside from the note sent along with the wines were ineligible to read
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Answer by millesima-usa.com
Jan 18, 2022
So sorry that there were issues with the gift note! Perhaps it got messed up during shipment? We inspect all notes prior to packaging, so I'm sure it was legible before it left the store! Please contact me should you wish to discuss this further but sorry again for that issue. Charlie Evans Store Manager
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Jan 8, 2022
Very knowledgeable about French and other wines. Excellent service. Fair prices.
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Dec 27, 2021
Excellent response to my change in shipping request. Overall great service.
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Jan 27, 2022
PROFESSIONAL, VERYGOOD AND QUICK SUPPORT TO THE CUSTOMER.
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Jan 7, 2022
Excellent communication and items were well packaged
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Jan 27, 2022 
Very efficiency and flexible. Good quality of wines
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 Verified review
Dec 25, 2021 
excellent website, tracked order, secure delivery
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