Customers frequently highlight the originality and high quality of the parts, with many appreciating the availability of rare or hard-to-find OEM items. The packaging is often praised for being secure and professional, ensuring parts arrive undamaged. Pricing is generally considered competitive and attractive, which is cited as a key reason for choosing the shop. Customer service is usually described as responsive, friendly, and helpful, and customers value the clear, helpful, and regular updates provided.
Some customers express dissatisfaction with slow or unresponsive communication at times. Delivery, while generally reliable, is often slower than expected, leading to long wait times. A few customers report disappointment with aftermarket parts or issues with product defects. Unexpected fees and high shipping costs are also mentioned as areas for improvement.
This text was automatically created by an AI system from user reviews.
It's very hard to find anything to do better.
Each time, everything is fine : the availability of the products and especially the packaging quality.
My rate : 5 stars 🙂
Community member
1 Reviews
Verified
OEM have a great stand with me,
ordered a part with a part number and it arrived relatively quickly and in perfect condition, and the packaging was done correctly and strong, would recommend completely,
6 stars worthy
Community member
1 Reviews
Verified
My orders are shipped when they are promised. OEM VW shop doesn't mislead me that the part is immediately available. They promise it by a date in the future and ship then.
Community member
2 Reviews
Verified
Rear light cluster for VW Passat
Had to wait a while whilst order was processed, but part was a genuine new VW part at a much lower price than from VW in UK. Arrived well wrapped and in pristine condition.
The company is completely designed to cater to the customer, with fast, efficient, and easy ordering so you can get exactly what you need. Constant updates on your order. The only thing that could be improved is the time it takes to get the parts and ship them out. But even that isn't too bad.
Community member
2 Reviews
Verified
Excellent purchase in September 2026
The purchased item arrived quickly in Italy and matches the specifications stated at the time of purchase. For this reason, I am providing positive feedback. Piergiorgio Antognazzi
Community member
4 Reviews
Verified
Lange Lieferzeit
Ich habe am 21.07.26 bestellt, die Preise sind gut und die Qualität auch.
Die Ware war gut verpackt und es ist alles so wie erwartet.
Die Ware kam aber leider erst am 10.08.26.
Im Shop war eine Bearbeitungszeit von 6-10 Tagen angegeben.
Ich habe den teureren Versand mit DPD ausgewählt, geliefert wurde es aber mit FedEx was mich leider unnötig Geld gekostet hat.
Kann passieren und ist nicht weiter schlimm.
Ich kann den Shop empfehlen, man sollte aber ggf. eine länger Lieferzeit einplanen.
Community member
2 Reviews
Verified
Goede kwaliteit, goede passende, ben er erg blij mee ,
Een echte aanrader om bij hun onderdelen te bestellen, ze houden je goed op de hoogte over de gang van zaken
Community member
1 Reviews
Verified
Everything went excellent! The communication was quick, detailed, and very professional. What I appreciated the most was the reassurance that the ordered part was the correct one - this gave me great peace of mind. It was also very important to me that the part was solid, well protected, and carefully packaged for shipment to another continent. Great job!
Community member
3 Reviews
Verified
Great support shop
I contacted the support team with a question, and they responded and resolved the issue promptly. It’s a highly reliable store that also ships internationally.
Community member
1 Reviews
Verified
Excellent experience with OEM workshop
Always have a very good experience with OEM workshop. Oredered the part, kept me informed when it would be sent and very good service. Very good price also. Fedex provide excellent service also.
Very happy with the whole experience.
Community member
2 Reviews
Verified
No genuine OEM parts with poor quality
VWOEMSHOP creates the impression that it sells genuine OEM parts. Unfortunately, this was not the case with my order. The part I received was clearly an aftermarket reproduction manufactured in China, despite being sold at a very high price.
In principle, I have no issue with high-quality products made in China. However, the high-pressure hydraulic line I ordered had a noticeable restriction at one of the bends and showed several scratches. While the scratches themselves are not a major concern, my workshop advised me that a restriction in a high-pressure hydraulic line can potentially cause operational problems.
After I reported this issue to VWOEMSHOP, I received a response a few days later stating that the restriction did not constitute a technical defect and that they were unwilling to replace the part.
Given the condition of the product and the lack of willingness to address the issue, I am very disappointed with both the quality of the part and the customer service provided.
Reply from oemVWshop
Dear customer,
thank you for your feedback. Our company sells only genuine original parts. If we were selling aftermarket parts while claiming they were original, our company would not have been in business for very long.
Regarding your part, it was neither damaged nor affected by any manufacturing defect. If you receive an assessment from your workshop, please do not hesitate to contact us should any issue arise or if further assistance is required.
BR,
Kristina
Community member
2 Reviews
Verified
great quality and careful packing
I like the quality of the parts and the careful packing. Also, every order arrives complete, with no errors or missing items, which shows a lot of care and attention to detail. What can be improved? The time taken to ship and shipping costs, but it's possible neither of these depend on the company.
Community member
12 Reviews
Verified
long delivery time!!!
The product and the price are okay. However, the delivery time is extremely long, which I do not find ideal. Additionally, the delivery time stated on the website for shipping to Austria did not match the actual delivery time for my order. I will not order from this supplier again.
Community member
5 Reviews
Verified
Large selection of genuine VAG parts (sourced from VAG suppliers or factories worldwide).
However, for individual customers, the lead time between ordering and shipping (when the part is not in stock) is very too much long.
It appears that business orders are processed with priority.
i think professioanl oerders are prior to private customer order ...
Community member
4 Reviews
Verified
This is my second review of a purchase made in South Korea. The delivery last time was incredibly impressive, but this one is just as amazing. I was very satisfied with the meticulous packaging and the safe arrival of the package. Honestly, I don't think there is any other shopping mall where you can receive better service than this.
Community member
1 Reviews
Verified
Működik a termék ,de szót érdemel hogy meg cserélték a feladó címzett rublikát ,így pár nap késéssel kaptam meg a terméket.
Community member
2 Reviews
Verified
Second Order and I can't be more happy. Good customer service. Parts have been delivered within 10 days in Paris France. For my R8
Community member
3 Reviews
Verified
THE best place for VW/Audi spare parts that are hard to find anywhere else. Even with shipping costs they are still the best price.
Community member
1 Reviews
Verified
Πολυ καλη η συσκευασια αποστολης. Αν και εχει πιεστει λιγο απο την μεταφορα, ηταν αρκετα καλη ωστε να μην συμβει κατι στο προιον.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.