oemVWshopReviews:
372 reviews in the last 12 months1,781 total reviews
Excellent
Top positive review
Jan 29, 2024
Verified review
Ordered an electronic control unit for the airbag system which could not be obtained from the Audi dealer.
OEMVWShop sourced this one. Took some time, but the part finally arrived and works as it should after being programmed by the Audi workshop. The car is now on the road again.
Very satisfied, but the communication could have been better when the delivery took some time.
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Top negative review
Jul 4, 2023
Verified review
on May 10, 2023, I placed an order worth 219.68 euros and I did not see any order number or awb number. they keep telling me reasons that they will solve it, but nothing. I don't think I'll see either the order or the money back. I wrote e-mails after e-mails, only reasons that they did not arrive from their warehouse, that they will notify their boss when they arrive, all kinds of reasons. order number 9910040623 of May 10, 2023.
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Reviews for oemVWshop
12 days ago
Verified review
I asked before i ordered the spare part. The customer service confirmed, that the part is on stock. Some hours after ordering the order has been cancelled.
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Answer by oemVWshop
8 days ago
Good day, thank you for your feedback
As my collegue tried to explanin via email, it is limited qt in warehouse and we are not able to get it at the moment. We have never confirmed stock of this spare part, but handling time for order 14-21 days + shipping.
After order was placed, we have got information from local warehouse about that handkling time for order is unknown, because of that we decided co cancel order and send full amount back to you, to avoid long waiting time..
We are sorry for this case, but hope full refund in case of problem like this is a good solution for you.
Have a good day. BR CEO Thomas Smith
12 days ago
Verified review
Nem kaptam meg a csomagomat már több mint egy hónapja rendeltem.
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Answer by oemVWshop
8 days ago
Good day, thank you for your feedback. 2 of parts are currently not available.
We have refudned money via bank to you and shipped spare parts today.
You will receive tracking via email. We are sorry for this delay
Thank you for understanding and have a good day. BR CEO Thomas Smith
11 days ago
Verified review
product not yet delivered
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Answer by oemVWshop
8 days ago
Good day, thank you for your feedback.
Order was placed 12.04.2024 with expected date of shipping 29.04.2024. Package has been shipped 15th of april and delivered 22nd of april via Fedex economy express.
Thank you and have a good day
6 days ago
Verified review
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11 days ago
Verified review
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Answer by oemVWshop
8 days ago
Good day, thank you foer your feedback. You have placed order with expected date of shipping 29.04.2024. We have provided this information in shopping basket and also in order confirmation we sent you via email when order placed.
Spare part is ready for shipping so we will ship it tomorrow
Thank you and best regards Thomas Smith CEO
Mar 18, 2024
Verified review
Three weeks after payment, it turned out that one of the spare parts was out of stock. This was the only large part that made shipping more expensive. However, this store refused to refund the difference in shipping costs. Petty crooks.
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Answer by oemVWshop
8 days ago
Good day
Thank you for your feedback.
We have offered and provided full refund of price you paid, since one of spare parts was not availanble. We are sorry but we are not able to ship any package to Canary Islands cheaper then 39 euro via courrier service
Thank you for understanding and have a good day
BR CEO Thomas Smith
Mar 6, 2024
Verified review
Good collection of classic VW parts, but slowly delievery to shipping and expensive shipping options.
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Feb 22, 2024
Verified review
Delivery could be better
The products are nice. The service and response time also very good. But the promised delivery time is in all the cases of buying much longer.
Bought it n stock parts should be sent within 48h, the reality is that it will be shipped after some week or weeks. You should keep in mind to order in advance.
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Jan 18, 2024
Verified review
My order #9910048666 was paid on 12/09/23 and more than a month has passed since that time and two weeks have passed since the “estimated dispatch date” but my order has not been sent and there is no clear answer from support when it will be sent.
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Jan 9, 2024
Verified review
Good experience, but communication is to be improved
Communication is something to be improved. Sometimes the company replies within the same day, and sometimes they reply after multiple reminders after a week. This might be due to increased traffic of the holiday period (order placed in December). Otherwise experience was good, items were correct and arrived within a reasonable time plus they were packaged very well to avoid damage in shipping.
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Jul 4, 2023
Verified review
on May 10, 2023, I placed an order worth 219.68 euros and I did not see any order number or awb number. they keep telling me reasons that they will solve it, but nothing. I don't think I'll see either the order or the money back. I wrote e-mails after e-mails, only reasons that they did not arrive from their warehouse, that they will notify their boss when they arrive, all kinds of reasons. order number 9910040623 of May 10, 2023.
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Answer by oemVWshop
Jul 24, 2023
Good day, tools you have ordered as currently blocked for ordering. We are sorry for this situation. We have refunded your money to your card in full amonunt. Situation as "no ordered goods and no money" have never happened, and will not happen. We are sorry for troubles caused by waiting. Thank you BR CEO Thomas Smith
Oct 27, 2023
Verified review
I have to warn about this "shop". I placed an order 17 days ago and since then I haven't heard anything from them. I paid 720 euro and it seems the money are wasted on this fraud. I have asked them twice by email about my order but no reply at all. I can't warn enought about this shop as they seem to be a complete scam.
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LD
Laurent D.
Montauroux
Jul 22, 2023
Verified review
never received my order. I took all the expensive insurance and shipping fees but didn't hear about my order anymore, no refund, no news, nothing !!!
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Answer by oemVWshop
Jul 23, 2023
Good day, thank you for your feedback. I can see your order is still not shipped. I will check what happened and will get back to you in 48 hours via email. Thank you for understanding and sorry for waiting. BR CEO Thomas Smith
Sep 16, 2023
Verified review
Long delivery time
The parts I ordered end of August are not yet delivered on September 16th. For me delivery time is too long
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Jun 5, 2023
Verified review
Livraison interminable
Commande acceptée le 08/05/2023, ils m'ont envoyé un numéro de suivi déjà utilisé... Après avoir contacté la société de transport (PPL) ainsi que OEMVWSHOP ils m'ont renvoyé un numéro de suivi. Surprise, c'était le même numéro.. Ca fait bientôt 1 mois que j'attends mes pièces et je ne sais même pas si elles sont en route...
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Nov 20, 2023
Verified review
After saying the part was available before I purchased, they couldn't get it after 6 weeks and blamed the "warehouse". Very possibly a fraud site, so avoid them.
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Answer by oemVWshop
Nov 21, 2023
Good day, The item is still available. As I have been informed via email, the spare part was late from our warehouse and will come next week. The order was cancelled, and the money was refunded as you asked. Thank you, and have a good day. BR CEO Thomas Smith
Nov 14, 2023
Verified review
Délai annoncé de 10 jours pour avoir une caméra. malheureusement 1 mois plus tard la caméra n'est toujours pas là et impossible d'avoir un délai.
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Nov 20, 2023
Verified review
Didn't get the parcel yet so there's nothing to review. You should try to send email with feedback once after the delivery is completed :)
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May 22, 2023
Verified review
le 22 mai 2023 : pas de commade recu
pas de courrier de suivi
retrait par virement de 445.16 le 30 avril 2023
j attends toujours .....
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Answer by oemVWshop
May 29, 2023
Bonne journée
Merci pour votre commentaire, nous ne comprenons pas pourquoi vous avez laissé 2 évaluations négatives pour une commande.
Commande passée le 30.04.2023. Nous avons confirmé par e-mail la date d'expédition prévue du 18.05.2023. Votre commande a été expédiée à cette date et livrée avec succès via le service DHL entièrement suivi le 26 mai. Nous vous avons envoyé des informations de suivi le 18 mai afin que vous sachiez que votre colis est en route.
Nous n'avons reçu aucun e-mail ou appel demandant l'état de votre commande. Mais toutes les informations sont listées en ligne si vous êtes inscrit.
https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?lang=cs&idc=JJD149024267785000002508
Merci et bonne journée CEO Thomas Smith
Aug 25, 2023
Verified review
Order 9910043343 placed since 1,5 months for 79,05 euros and no product received yet
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Answer by oemVWshop
Sep 9, 2023
Good day, thank you for feedback. We are sorry for late expedition. Package has been shipped via DPD 25 of august. As I can see it has been delivered 29th of august. Wiring harness you have ordered was back on order that was the reason for late expedition. Thank you and have a good day BR Thomas Smith