Review summary
Customers consistently praise the high quality, durability, and materials of the products. Delivery speed and reliability are frequently mentioned positively by most customers. Customer service is generally appreciated for being helpful and responsive. The return and refund processes are generally considered clear and efficient. Some customers expressed frustration with slow or unreliable delivery. Inconsistent sizing is a recurring issue, with customers wishing for more accurate sizing charts and better options for 'Tall' sizes. The website is often described as difficult to use, slow, or buggy, particularly on mobile devices. A few customers experienced slow or inadequate support from customer service, and some faced delays or unresolved reimbursements during returns and refunds.
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How Trusted Shops prevents fake reviewsReviewscarhartt.com/eu
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Verified
Stock availability, shipping and size accuracy
Hi Team,
Like: Order processing and fast shipping. Stock availability was also good. Usual quality for Carhartt products
Don't like and need improvement: Sizing of the items can be more accurate as seems for one and the same Fit group the measurements differ a lot for the same size and type of clothing.
Example:
XL Relaxed Fit Heavyweight Short-Sleeve Pocket Outdoor Graphic T-Shirt - shirt is huge more like 2-3XL with chest going over 132cm
vs
Relaxed Fit Lightweight Short-Sleeve Script Graphic T-Shirt - size corresponds to the sizing chart
It's very good that I can return this without any additional charges but it's an additional effort which can be avoided with updated sizing guides.
Other than this all fine.
Kind regards,
K.Kostadinov
Reply from carhartt.com/eu
Hello,
Thanks a bunch for your detailed feedback! We’re glad you appreciate the smooth order process and the Carhartt quality you trust. We totally get how important consistent sizing is and your input helps us improve. Carhartt is all about making things easy and enjoyable, so we’ll keep working on nailing those sizing guides. Your feedback will be shared internally with our Merchandising team.
Thank you again for your review and the provided feedback, we truly appreciate it.
Regards,
Team Carhartt
Verified
No complaints, perfect process - information from Carhartt and the logistics company, early delivery, transparent info of pickup location (I work - I am never at home for deliveries), I also liked the soft packaging, better than boxes.
Maybe you can think about recyclable/biodegradable plastics
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast delivery and product as expected. Size is a little too big
The trousers were delivered fast and they look and feel really good.
They are relaxed fit and a little too big for me but I think that if I had ordered a smaller size, they wouldn't fit.
I was expecting a little more straight fit as it's described in the website rather than relaxed fit
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
This is the first time I have been dissapointed with Carharrt product, the boots which i purchased were not cheap but have a very cheap feel to them.
I have purchased boots and clothing for the past couple of years and have always been happy with the quality but these boots feel like they have been thrown together and for the price they are like a glorified pair of boots that could be purchased for half the price from a building supplies.
Reply from carhartt.com/eu
Hello,
Thanks for sharing your honest thoughts about your recent Carhartt boots. We’re bummed to hear they didn’t live up to your expectations, especially since quality is a top priority for us.
Please make sure to contact our CS team at customercare@carhartt.com, they will be able to help process this as a return in case your are not happy with the purchased shoes.
Your feedback is super valuable and helps us keep improving, we apologize for not providing you with the quality that you expect from us.
Regards,
Team Carhartt
Verified
Good as expected
Transport and delivery 4 days to Sweden. Quick enough. Shirt bought to half the price than in Sweden. Was on sale. Always great pieces from Carhartt workwear, but never give more than 4 stars. Time will tell.
Verified
Well I love your clothing.
Its strong wearing attire
Last ages toughas nails.
Excellent delivery system
Plenty of choice.
Coupons for returning customers to their own email address would be awesome. Keep up the good work
CARHARTT ARE BOSS.
Reply from carhartt.com/eu
Hello,
Thanks so much for the love! We’re thrilled to hear you’re enjoying the durability, choice, and delivery experience, tough as nails is exactly what we aim for 💪
We really appreciate your suggestion about coupons for returning customers. Feedback like this helps us shape what we do next, and we’ll be sure to pass it along to the right team.
Thanks again for taking the time to leave a review and for being part of the Carhartt community.
Kind regards,
Team Carhartt
Verified
Fast shipment, good product
Fast shipment, easy to use site, etc. It's not 5/5 starts because I had greater expectations. The product was fine, no issues there, but I just wanted more apparently.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast shipping and very quality boots! Have had my first pair for 4 years for the building site, now I ordered a second pair to replace the original ones!
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast shipment. Maybe adding more payment options to other countries (like Poland) so you can easily pay. My first order (not this) the bank blocked my card since i tried to pay in euro not in pln.
Reply from carhartt.com/eu
Hello,
Thanks a bunch for your awesome feedback! We're thrilled you loved the fast shipment. At Carhartt, we're always looking for ways to make shopping smoother, so your suggestion about more payment options in Poland is super helpful.
We will share your feedback with our IT and eCommerce department.
We appreciate your feedback!
Regards,
Team Carhartt
Verified
Impressively warm.
This Jacket lives up to the hype.
Incredible warmth, solid build quality. Feels like it will last a long time and look better with age. It has a very roomy fit which I like, so I would recommend sizing down if you prefer a snug fit. For context I’m 5’11” / 140Ibs and got a Medium.
Reply from carhartt.com/eu
Hey there!
Thanks so much for sharing your experience with the Carhartt jacket. We’re stoked to hear it’s hitting all the right notes with warmth, quality, and style. Your sizing tip is super helpful too and can help other customers trying to find the correct size.
Hope to see you again.
Regards,
Team Carhartt
Verified
excellent delivery,and excep…
Nothing,excellent delivery,amd excep jacket,as described, fit and quality superb, excellent for keeping wind out but still comfortable to work in
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Great clarity on site and product displays.
Checkout process could be more fluent (often bugs)
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Great customer service. Could be slightly more consistent with sizes, but understandable.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
A great all rounder
These trousers fit well, are hard wearing and smart casual. I have travelled, worked and hiked in them. A great all rounder
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Got there in the end
Terrible service, order hasn’t arrived despite being placed over 30 days ago. No help from customer service just apologies and nothing they can do. No refund yet, €180 paid and no goods. Christmas gift which didn’t arrive even though ordered on 5th December. Would not recommend ordering from this site.
UPDATE: customer service came through eventually received a satisfactory resolution. Would have given more stars if they had engaged sooner. Product very satisfactory when eventually arrived.
Reply from carhartt.com/eu
Hey there,
Thanks for sharing your experience with Carhartt. We're sorry for the delay and hassle, it’s definitely not the norm. We’re glad our customer service was able to help and that you’re happy with the product now. I will investigate to see what the reason was why our CS team was not able to help solve the issue quicker, we sincerely apologize for this major inconvenience.
Regards,
Team Carhartt
Verified
Checkout process was too long with extra confirmations that are you really really sure. Almost forgot what I was ordering. Also the address format was too restricted so almost was unable place an order, especially with Apple Pay.
Reply from carhartt.com/eu
Thank you for your feedback. We're sorry the checkout process felt longer than it should have. Our confirmation steps are intended to help prevent ordering mistakes, but we understand that too many prompts can create friction and slow things down.
We also appreciate you highlighting the address formatting issue, especially when using Apple Pay. That shouldn't make it difficult to complete an order, and we're reviewing ways to make address entry more flexible and user-friendly.
Thank you for bringing these issues to our attention. Feedback like yours helps us improve the checkout experience for future customers.
Verified
The Jeans couldn’t have fit better even if I got them tailor made, the quality is amazing. I rarely leave reviews but I’m really over the moon with this purchase
Reply from carhartt.com/eu
Hello,
Thanks a ton for sharing your awesome experience with Carhartt! We're happy to hear the jeans fit like a dream and the quality hit the mark. It means a lot when folks take the time to shout out something they love.
We're super happy to see that even though you rarely leave reviews, you felt like we deserved one, we truly appreciate it.
Regards,
Team Carhartt
Verified
I liked that website was easy and fast.
I’m still hoping that one day we will get Tall sizes in Europe
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Birthday present for my son.. he's happier than me.. quality and size is perfect. Delivery was prompt..very happy with purchase.
Reply from carhartt.com/eu
Hello,
Thanks so much for choosing Carhartt for your son's birthday gift. We're thrilled to hear he loves it and that the quality and fit hit the mark. Prompt delivery is key for us, so glad it arrived just in time to make the day special.
We hope he enjoys the gift!
Regards,
Team Carhartt
Verified
Ease of use clear style codes and very clear explanation of size and fit.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt