Review summary
Customers highly appreciate the excellent product quality, durability, and materials. Delivery speed and reliability are often commended, with many noting prompt shipping. Customer service is generally regarded as responsive and helpful, and the website is praised for its simplicity. However, some customers report occasional inconsistencies in fit and sizing, particularly with American sizing and the lack of Tall options in Europe. Delivery issues such as delays and poor tracking, especially with the GLS courier, are sources of frustration for several customers. The website also receives criticism for bugs, a poor mobile experience, and checkout difficulties, with some users struggling to navigate or complete their orders. Additionally, a few customers have experienced delays or insufficient support from customer service.
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How Trusted Shops prevents fake reviewsReviewscarhartt.com/eu
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Verified
Stock availability, shipping and size accuracy
Hi Team,
Like: Order processing and fast shipping. Stock availability was also good. Usual quality for Carhartt products
Don't like and need improvement: Sizing of the items can be more accurate as seems for one and the same Fit group the measurements differ a lot for the same size and type of clothing.
Example:
XL Relaxed Fit Heavyweight Short-Sleeve Pocket Outdoor Graphic T-Shirt - shirt is huge more like 2-3XL with chest going over 132cm
vs
Relaxed Fit Lightweight Short-Sleeve Script Graphic T-Shirt - size corresponds to the sizing chart
It's very good that I can return this without any additional charges but it's an additional effort which can be avoided with updated sizing guides.
Other than this all fine.
Kind regards,
K.Kostadinov
Reply from carhartt.com/eu
Hello,
Thanks a bunch for your detailed feedback! We’re glad you appreciate the smooth order process and the Carhartt quality you trust. We totally get how important consistent sizing is and your input helps us improve. Carhartt is all about making things easy and enjoyable, so we’ll keep working on nailing those sizing guides. Your feedback will be shared internally with our Merchandising team.
Thank you again for your review and the provided feedback, we truly appreciate it.
Regards,
Team Carhartt
Verified
I like your concept a lot but a membership program or some special gift for long time customers would be really great.Also some bigger variety of your US selection available for Europe could be great - like more dog gear or hunting/outdoor/fishing options or more tech gear.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
No complaints, perfect process - information from Carhartt and the logistics company, early delivery, transparent info of pickup location (I work - I am never at home for deliveries), I also liked the soft packaging, better than boxes.
Maybe you can think about recyclable/biodegradable plastics
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast delivery and product as expected. Size is a little too big
The trousers were delivered fast and they look and feel really good.
They are relaxed fit and a little too big for me but I think that if I had ordered a smaller size, they wouldn't fit.
I was expecting a little more straight fit as it's described in the website rather than relaxed fit
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
I’m a big lad and the XL Tall fits great! So hard for me to find shirts that fit. Carrhart your brand is my favourite. Lots more hard wearing patterned short sleeved work shirts pls 👊🏻🏆
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
This is the first time I have been dissapointed with Carharrt product, the boots which i purchased were not cheap but have a very cheap feel to them.
I have purchased boots and clothing for the past couple of years and have always been happy with the quality but these boots feel like they have been thrown together and for the price they are like a glorified pair of boots that could be purchased for half the price from a building supplies.
Reply from carhartt.com/eu
Hello,
Thanks for sharing your honest thoughts about your recent Carhartt boots. We’re bummed to hear they didn’t live up to your expectations, especially since quality is a top priority for us.
Please make sure to contact our CS team at customercare@carhartt.com, they will be able to help process this as a return in case your are not happy with the purchased shoes.
Your feedback is super valuable and helps us keep improving, we apologize for not providing you with the quality that you expect from us.
Regards,
Team Carhartt
Verified
Good as expected
Transport and delivery 4 days to Sweden. Quick enough. Shirt bought to half the price than in Sweden. Was on sale. Always great pieces from Carhartt workwear, but never give more than 4 stars. Time will tell.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Well I love your clothing.
Its strong wearing attire
Last ages toughas nails.
Excellent delivery system
Plenty of choice.
Coupons for returning customers to their own email address would be awesome. Keep up the good work
CARHARTT ARE BOSS.
Reply from carhartt.com/eu
Hello,
Thanks so much for the love! We’re thrilled to hear you’re enjoying the durability, choice, and delivery experience, tough as nails is exactly what we aim for 💪
We really appreciate your suggestion about coupons for returning customers. Feedback like this helps us shape what we do next, and we’ll be sure to pass it along to the right team.
Thanks again for taking the time to leave a review and for being part of the Carhartt community.
Kind regards,
Team Carhartt
Verified
Items shipped and delivered quick. Items also as seen/described on the webshop
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
The website is clear and easy to use, the product I wanted was easy to find and the payment was easy
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast shipment, good product
Fast shipment, easy to use site, etc. It's not 5/5 starts because I had greater expectations. The product was fine, no issues there, but I just wanted more apparently.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast shipping and very quality boots! Have had my first pair for 4 years for the building site, now I ordered a second pair to replace the original ones!
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast shipment. Maybe adding more payment options to other countries (like Poland) so you can easily pay. My first order (not this) the bank blocked my card since i tried to pay in euro not in pln.
Reply from carhartt.com/eu
Hello,
Thanks a bunch for your awesome feedback! We're thrilled you loved the fast shipment. At Carhartt, we're always looking for ways to make shopping smoother, so your suggestion about more payment options in Poland is super helpful.
We will share your feedback with our IT and eCommerce department.
We appreciate your feedback!
Regards,
Team Carhartt
Verified
Ordered two T-shirts for my husband and they fit perfectly. Great quality and nice colors too!
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
One of the best experience! Gonna buy something else in near future!
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Impressively warm.
This Jacket lives up to the hype.
Incredible warmth, solid build quality. Feels like it will last a long time and look better with age. It has a very roomy fit which I like, so I would recommend sizing down if you prefer a snug fit. For context I’m 5’11” / 140Ibs and got a Medium.
Reply from carhartt.com/eu
Hey there!
Thanks so much for sharing your experience with the Carhartt jacket. We’re stoked to hear it’s hitting all the right notes with warmth, quality, and style. Your sizing tip is super helpful too and can help other customers trying to find the correct size.
Hope to see you again.
Regards,
Team Carhartt
Verified
excellent delivery,and excep…
Nothing,excellent delivery,amd excep jacket,as described, fit and quality superb, excellent for keeping wind out but still comfortable to work in
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Fast delivery. Simple and easy to use
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Double front and steel flex pants
Fantastic products, great quality and fast delivery
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt
Verified
Great services
Order, shipping and products all great.
Reply from carhartt.com/eu
Dear Customer,
Thank you for the great rating! We’re very happy to know you’re happy with what we do here at Carhartt.
We hope to see you again soon!
Kind regards,
Team Carhartt