Review summary
Customers consistently highlight the fast delivery, competitive prices, and occasional discounts, as well as the wide and unique selection of vinyl records, clothing, and other products. The secure and protective packaging is highly appreciated for ensuring items arrive in excellent condition. Many also value the professionalism and responsiveness of the customer service, along with user-friendly order management features like merging, modifying, and canceling orders. The website is generally easy to use, contributing to a positive shopping experience. Some customers mention delays or issues with specific delivery carriers, and a few experience price fluctuations or wish for more frequent discounts. There are occasional requests for enhanced order management flexibility and improved search functionality and product information on the website. A minority also report slow or impersonal customer service responses, and rare exceptions of packaging not meeting expectations.
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How Trusted Shops prevents fake reviewsReviewsHHV
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Verified
Fast, reliable, and great prices!
ere is a drafted review you can use for HHV.de:
⭐⭐⭐⭐⭐ Fast, reliable, and great prices!
I ordered a Polo Ralph Lauren linen shirt from HHV and the entire experience was flawless. Not only did they have the best price online (-35% off), but they also dispatched my order within 24 hours via FedEx with full tracking provided immediately.
The item arrived quickly, perfectly packaged, and 100% authentic. HHV has proven to be a super trustworthy shop with excellent service and top-tier brands. I will definitely be ordering from them again!
Verified
It is always a pleasure.
It is consistently a pleasure to procure items from HHV. Their exclusive offerings are competitively priced and often unavailable in the UK market. Shipping costs are reasonable, and products consistently arrive in excellent condition. Furthermore, I have benefited from complimentary items through their loyalty program. My only suggestion would be the establishment of a physical presence in the UK!
Verified
Top store for vinyl!
Top store. Great service and fast delivery to Poland. My go to store 90% of my shopping for music. I like the option to cancel part of the order on your own. It would be good to have more tools to move things between orders on your own. Sometimes I have a few orders opened with delayed pre orders and would be good to manage it faster without asking for help.
Verified
I would like to request the ability to merge orders
I would like to request the ability to consolidate my orders without necessitating the cancellation of any components. For instance, if I have two existing orders, each containing five items, and a portion of these items are currently on a preorder waiting list, I would prefer to transfer all preorder items into a single order and all readily available items into another. This functionality is particularly relevant given that the shipping costs for the initial two orders have already been remitted.
Reply from HHV
We completely understand the benefit of being able to combine or reorganize items, when preorders and in stock items are involved. This is a helpful suggestion.
Unfortunately, this functionality is not available yet. Changes of this kind currently require cancelling the affected items and placing a new order accordingly.
Verified
Professionisti nella musica in vinile
Trovo sempre le migliori release in vinile, il sistema di immissione ordini é molto efficace, ho modificato diversi ordini in fase di pre Spedizione in modo semplice e veloce. Pagamenti ok, anche lo storno delle spese nel caso di ripensamento in fase pre ordine. Packaging ottimo, dischi in perfetto stato e imballati con cura ed efficacia. Top nel settore.
Verified
I had a good experience, but it was not the best full experience
I liked the offers and the fact that page was really easy to use. The things I did not like were that sometimes it is difficult to find something if you are not sure of a title. There is a lot of noise and interference that comes with what you might be potentially searching for, with no separation. Also I really disliked that some products were changing prices quite fast. I know that it was possibly an end of a sale, but that really lead me to stay away for a while. So having date and time of sales would be much better to navigate. Like a "Sale ending tonight" or something.
Verified
7 vinyls (order 10710-75282). One had different price on HHV page versus bill (2 euros too much!!). Second DP In Rock was sold as a cheap Fame version versus what was on the HHV page (GF dutch old version). I have made reclamation. Now I am waiting how long I have to wait for response? Professionalism has gone downhill about two years. FI. too often overpriced used vinyls (even higher than the new one on the list!! (Lana Del Rey fi.). Then they are on 20%sale and still overpriced. Didn't happen like this when I started to buy from HHv. Now very seldom because of all these negative surprises.
Reply from HHV
If a different country is selected on our website, prices may be displayed differently. By selecting your country before placing an order, you will always see the right prices. We understand that value perception can vary. We monitor market prices and strive to offer fair and competitive pricing for our offerings.
We hope to resolve the current issues to your satisfaction and regain your trust in the future.
Verified
Good selection of vinyl records, fast shipment, affordable shipments cots, frequent discounts. However, the selection of records could be extended to Western music avantgarde and free jazz beyond Stockhausen or Xenakis, Sun Ra or John Coltrane.
Verified
Super well packaged to the point that they actually overdo the packaging but things arrive super secure and safe so great for vinyl collectors. Appreciate the occasional discounts on Wishlist items and sometimes extra vouchers. Will continue to shop here.
Verified
I’m a passionate vinyl collector and a regular customer. I’d really appreciate receiving an occasional discount code. I believe it would be beneficial for both of us - it would encourage me to make more purchases while also helping increase your sales
Verified
hhv always comes through. Even when shipping is not the fastest (very rarely - it's usually here in Budapest from Berlin within a week), the packaging is very methodical ant protective, the selection is head-spinningly wide-ranging, prices are competitive (cheapest shipping anywher within the EU) and communication is fast and straightforward. Their helpdesk is top notch, too. Thank you for providing almost a third of my sizeable record collection!
Verified
toujours original Adidas
mon dernier achat est une paire de chaussure Adidas très original donc c'est pour dire que sa soit pour la musique ou les vêtements on trouve toujours des articles qui sortent de l'ordinaire Super et Merci toujours un plaisir de commander chez HHV.
Verified
A super-satisfied customer
I regularly buy clothing and footwear from HHV because I like their brands and find lots of cool stuff at fantastic prices. Shipping is a bit pricey, but the promotions and huge selection are unbeatable. A super-satisfied customer.
Verified
Solid experience with HHV so far
I’ve had a solid experience with HHV so far. The catalog is impressive and the packaging is always secure. However, I’d love to see an update to their shipping system. Specifically, it would be great to have the option to 'merge' items from a new purchase with available items from a previous, partially-fulfilled order. If I have 9 out of 10 records sitting in a box waiting for one pre-order, being able to bundle them with a new order would be a game-changer for shipping efficiency!
Verified
Improvements
Things to improve:
- Economy delivery with fedex means order is not delivered to my door but have to collect it, client should know about this beforehand
- Bonus coins do not accumulate across orders, they disappear if not used in an order
- Customers who merge orders should be informed if postal delivery fees are adjusted upon merging, so that they can more easily decide if they want to merge their order or not
Verified
Hello..l write in french...
Il y a plusieurs satisfactions...Le catalogue que vous présentez en est une et la fiabilité de vos services.
Le suivi des expéditions internationales est vraiment important et vos prestataires sont biens présents et ceci engage une confiance envers votre site.
Verified
All excellent 👍 ……except one….Some…
All excellent 👍 ……except one….Some records ,example ( faithless insomnia,Peter Gabriel sledshamer), after a long time waiting ,the available time for order is millisecond….just few people have buy,(probably record sellers) buy many of each record , and they sell these records 100€ and more..on their websites.I think is better these records not to sell…if is not available many copies.With respect, Giannis.
Verified
I really like the possibility to combine orders as I often decide to add stuff after I have placed on order. Also, canceling orders is very handy, it keeps your credit so you don’t have to pay and wait for a refund while placing another order. Super good, wish more shops offered that.
Verified
TOP S**T overall!!!
Hi, my first experience at ordering @ HHV was EXCELLENT with FAST service, COOL prices, so I'm hoping for some discount (10-20% off) coupons, which would come handy with some bigger orders.
Keep up the good work and all the best!! :)))
Best regards,
Bostjan Tusek
Verified
I appreciate the selection of titles not widely distributed in the US at competitive prices. The cost of international is reasonable with no up charges. Would appreciate more detailed descriptions/images of used vinyl as I'm hesitant to place an order when the LP cannot be inspected.