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carhartt.com/eu
Reviews:

238 reviews in the last 12 months816 total reviews  

4.61
Excellent

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Most relevant positive review

Jan 16, 2024
 Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs. What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear. The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival. I couldn't be happier with my purchase and would recommend it to others.

Most relevant negative review

Dec 20, 2023
 Verified review
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Reviews for carhartt.com/eu

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Dec 3, 2023
 Verified review
Shipping service and information really suck
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Answer by carhartt.com/eu
Dec 4, 2023
Thank you for taking the time to provide us with your valuable feedback. We value your opinion and appreciate that you brought this issue to our attention. At Carhartt, we prioritize customer service and satisfaction above all else. We are continuously working on improving our shipping services and information so that our customers have the best possible experience and this is currently being investigated internally by our IT team. Thanks again for your review. Regards, Carhartt Europe
Jun 16, 2024
 Verified review
Hasn’t arrived, still waiting on it.
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Answer by carhartt.com/eu
Jun 17, 2024
Thanks for taking the time to leave a review. We're grateful for your support and for choosing our brand. We sincerely apologize for any delay in receiving your order. At Carhartt, we strive to provide high-quality workwear that stands the test of time, and we know that timely delivery is crucial to our customers. If you still have not received your parcel please make sure to contact our customer service at customercare@carhartt.com. Thank you again for your feedback, and we hope you give us another chance to impress you in the future. Regards, Carhartt Europe
May 30, 2024
 Verified review
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Answer by carhartt.com/eu
May 31, 2024
Thank you for taking the time to leave your feedback, we appreciate your opinion. We understand that quality is a top priority when it comes to workwear, and here at Carhartt, we strive to provide our customers with garments that are comfortable, durable and made to last. We would like to hear more about your experience so we can see how we can improve our services. Please do not hesitate to contact us at customercare@carhartt.com so we can investigate how to amend the situation. Thank you again for sharing your thoughts! Regards, Carhartt Europe
Mar 22, 2024
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Answer by carhartt.com/eu
Mar 25, 2024
Thanks so much for taking the time to review Carhartt. We're glad to hear you gave our goods a 5/5 – that's definitely something we strive for. We understand you had a less than perfect experience with your delivery and customer service, and we apologize for that. At Carhartt, we take pride in providing quality workwear, superior craftmanship and the best customer service possible. We appreciate your feedback and are always looking for ways to improve our customers' experience with us, so please do not hesitate to contact us at customercare@carhartt.com to provide us with more information on what happened with the delivery of our product. Regards, Carhartt Europe