carhartt.com/eu

Reviews:

Thanks for taking the time to share your feedback with us. We appreciate your thoughts on our website and ordering experience. While we're sorry to hear that the trousers weren't easy to find, we want you to know that providing our customers with a great shopping experience is always at the top of our priority list. At Carhartt, we strive to provide quality apparel and accessories that are dependable, durable, and comfortable. We know how important it is for our customers to have access to stylish products that can handle even the toughest work environments. As we continue to grow and evolve, your input is invaluable in helping us move in the right direction. Thanks again for getting in touch!

Thank you for your review and for being a fan of Carhartt. We appreciate your feedback regarding the shipping costs to Malta and Cyprus. Please allow me to shed some light on the factors contributing to these higher shipping expenses. Both Malta and Cyprus, being islands situated in the Mediterranean Sea, present unique logistical challenges for shipping companies. Transporting goods to these locations involves crossing bodies of water, which inherently incurs higher costs compared to land-based transportation methods. Maritime transport, while essential, tends to be slower and more expensive. In the case of Malta and Cyprus, express shipping is often the sole viable option due to their geographical isolation. Unfortunately, the necessity for express shipping further elevates the overall shipping fees. Moreover, differences in customs procedures and regulations between European countries and Malta/Cyprus also play a significant role in driving up shipping costs. Compliance with various regulations and paperwork requirements can increase both the time and resources needed to process shipments to these destinations. If more information is needed, please do not hesitate to contact me at jengelsman@carhartt.com Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

Thanks so much for taking the time to review Carhartt. We're glad to hear you gave our goods a 5/5 – that's definitely something we strive for. We understand you had a less than perfect experience with your delivery and customer service, and we apologize for that. At Carhartt, we take pride in providing quality workwear, superior craftmanship and the best customer service possible. We appreciate your feedback and are always looking for ways to improve our customers' experience with us, so please do not hesitate to contact us at customercare@carhartt.com to provide us with more information on what happened with the delivery of our product. Regards, Carhartt Europe

Dear Mr. Sheehan, our apologies for the delay in processesing of your refund. I can however see that the credit card refund process was succesfully started on the 21st of February. I will send the transactional details of this refund to the email connected to the order itself (1078990228474). Please check with your credit card company why the funds have not been deposited yet, from our side I can see that the refund was done succesfully. Regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with the delivery of your recent order placed on January 19th. We understand the importance of a seamless delivery process, and we regret that your experience with Fastway.ie did not meet your expectations. We share your concerns regarding the difficulties in reaching their customer support and the lack of real-time updates on your delivery status. Your feedback is crucial to us, and we want to assure you that we take it seriously. Our team is actively looking into alternatives and exploring possibilities to enhance our delivery services, ensuring a smoother and more reliable experience for our valued customers. We truly appreciate your loyalty to Carhartt over the years, and we want to assure you that your satisfaction remains our top priority. Please rest assured that we are working diligently to address these issues and provide a better overall experience in the future. Regards, Carhartt Europe

We sincerely apologize for the inconvenience you've experienced due to the delay in receiving your order. We understand how frustrating it can be, and we want to assist you in resolving this matter promptly. To get more information about the status of your order, please contact our customer support team at customercare@carhartt.com. They will be able to provide you with the necessary details and work towards a resolution. Thank you for your patience, and we appreciate your understanding. Regards, Carhartt Europe

Thanks for taking the time to review our service. We apologize that you haven't received your order yet and understand your frustration. At Carhartt, we aim to provide high-quality products combined with top-notch customer service. We're sorry that we couldn't meet your expectations this time around and will look into this issue further to make sure it doesn't happen again in the future. In the meantime, please don't hesitate to contact us if you have any questions or concerns about your order. Please make sure to contact customercare@carhartt.com Regards, Carhartt Europe

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced regarding the changes in shipping costs and the delayed delivery times. We understand that fluctuations in shipping prices can be frustrating, and we want to assure you that we are constantly evaluating our shipping policies to provide the best possible service to our customers. Your concerns have been noted, and we will certainly take them into consideration as we strive to improve our processes. Regarding the slow delivery times, we apologize for any inconvenience this may have caused. We are actively working to optimize our logistics and fulfillment processes to enhance the overall speed of our deliveries. Your feedback serves as a valuable insight into areas where we can make improvements, and we appreciate your patience as we address these challenges. If there's anything specific you'd like us to look into or if you have additional details about your experience, please feel free to reach out to our customer support team at customercare@carhartt.com. We value your input and are committed to making the necessary adjustments to ensure a more positive experience for our customers. Regards, Carhartt Europe

We sincerely apologize for the inconvenience you've experienced with the delay and lack of tracking information for your order. We understand how frustrating this situation must be, and we appreciate your patience. It appears that there may be an issue with the shipping process, and we apologize for any inconvenience caused by Fastway. To resolve this matter promptly, we would like to initiate the reshipment process for your order. Kindly contact our customer support team at customercare@carhartt.com with your order details, and we will expedite the necessary steps to ensure your package reaches you as soon as possible. We understand that this experience has left you dissatisfied, and we want to assure you that we take this matter seriously. Your feedback is invaluable to us as it helps us identify areas for improvement in our services. We are committed to making this right and ensuring a more positive experience for you in the future. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Please don't hesitate to reach out to our customer support team, and we'll do everything we can to assist you. Regards, Carhartt Europe

Thanks for taking the time to share your experience with us. We understand that you weren't happy with the quality of the jacket and the return process, and we apologize for any disappointment. We thank you for your feedback, we will discuss your case internally to see how we can make sure this does not happen again. Regards, Carhartt Europe

I hope this message finds you, despite the unfortunate circumstances surrounding your recent order. I am writing to express our deepest apologies for the delayed delivery of your son's Christmas present, and the disappointment this has caused on such a special day. I completely understand your frustration, and I want to assure you that we take this matter very seriously. It appears that there may have been an issue with the delivery, possibly involving the carrier. We are currently investigating the situation to determine the cause of the delay. To expedite a resolution and ensure your son receives his Christmas present as soon as possible, please reach out to our customer service team at customercare@carhartt.com. They are equipped to assist you in resolving this issue promptly, and we are committed to reshipping the parcel to make up for the delay. I apologize for any inconvenience caused by the previous interactions with our chat representatives, and I assure you that we are addressing the matter to improve our service. Your experience falls below the standard we aim to provide, and we are determined to make things right for you and your son. Regards, Carhartt Europe

Thank you for taking the time to review our product. We appreciate your feedback and understand your frustration with your last order delivery. We strive to provide our customers with timely and efficient service experiences, and we apologize that we did not meet your expectations this time. We hope you will give us another chance in the future. Regards, Carhartt Europe

Dear Mr Schroeter, our apologies regarding the lack of proper communication, I will make sure that this is internally discussed to see how we can ensure that this does not happen again. After investigating I can see that the item was out of stock but the refund failed (which is why you did not receive the automatic email providing more information on this). The error information that I can see is that the credit card account was closed. Would it be possible to send me your IBAN details to my work email so I can immediately start the refund process? You can contact me at jengelsman@carhartt.com Once again my apologies for this inconvenience. Regards, Julian Engelsman Senior D2C Associate Carhartt Europe

Thank you for your feedback. We understand it can be frustrating when something doesn't go as planned. We value customer satisfaction and take pride in our commitment to provide quality products and services. Our team is dedicated to resolving any issues that arise quickly and efficiently, so we apologize if this has not been the case in your experience. Please make sure to provide our customer service at customercare@carhartt.com as many details as possible. Regards, Carhartt Europe

Thanks for your review! We really appreciate your feedback and take it seriously. As a company, we strive to provide the best quality products to our customers, and it sounds like we didn't meet your expectations with this one. We understand your disappointment and we'll continue to work hard to ensure our products live up to our standards. Please make sure to also share this information with our customer support at customercare@carhartt.com so that we can investigate your case and reship the correct size. Thanks again for taking the time to provide us with honest feedback and our sincerest apologies for the mistake. Regards, Carhartt Europe

I hope this message finds you well. I am writing in response to your recent review expressing disappointment with the order mix-up involving a pair of pants instead of the jacket you ordered for your child's Christmas gift. First and foremost, I want to extend my sincere apologies for any inconvenience this may have caused. We understand the importance of your purchase, especially during the holiday season, and we are committed to making things right. To ensure we address this situation to your satisfaction, I encourage you to reach out to me directly at jengelsman@carhartt.com. Please make sure to add your ordernumber at the top of the subject line. Once again my sincerst apologies, besides discussing this matter with our warehouse partner, I really would like to amend this situation to try to turn this dissapointment into a positive end outcome. I hope to speak to you soon. Kind regards, Julian Engelsman Senior D2C Operations Associate Carhartt Europe

Thanks for taking the time to leave us a review. We're sorry your order had not been dispatched yet. The order has been shipped as of yetserday and should arrive within a few working days. I will send the tracking information to the email address that is linked to the order. Our sincerest apologies for the delay. We appreciate your patience as we continue working towards meeting your expectations. Regards, Julian Engelsman Senior D2C Associate Carhartt Europe

Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and understand your frustration regarding the discrepancy in the delivery charge. We apologize for any confusion caused by the additional cost, and we're committed to addressing your concerns. We strive to provide transparent and fair pricing to our customers, and we acknowledge that the delivery charge of 8 euros may have been an unexpected expense. We're currently reviewing our pricing structure and delivery fees to ensure that such discrepancies are minimized in the future. Regards, Carhartt Europe

Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your order; we are working hard to deliver orders as soon as possible. Here at Carhartt, we take pride in providing the best customer service and we understand how valuable your time is. Rest assured that we will do our best to get your order delivered quickly and with the utmost care. Please make sure to contact our customer service at customercare@carhartt.com so we can investigate your case and find the best outcome. Regards, Carhartt Europe