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Most relevant positive review
Jan 16, 2024
Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs.
What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear.
The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival.
I couldn't be happier with my purchase and would recommend it to others.
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
please review the carriers chosen. Mine was GLS and this is a terrible experience dealing with them.
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Answer by carhartt.com/eu
Oct 11, 2024
Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with our carrier as we strive to provide the best service possible. We appreciate your feedback and will take it into consideration as we are constantly working to improve our shipping options. We have shared your review with our Logistical team.
Regards,
Carhartt Europe
Sep 25, 2024
Verified review
14 years ago
I bought my first Detroit jacket in Moab, UT, 14 years ago. The jacket is still in perfect shape and for the last two years I was searching to buy a new jacket, same model. Finally this year I found the jacket similar to the old one and it is perfect.
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Answer by carhartt.com/eu
Sep 27, 2024
Thank you for taking the time to leave a review. We are thrilled to hear that your Carhartt Detroit jacket has stood the test of time and that you were able to find a new one that meets your expectations. Our goal is to provide durable and high-quality products for our customers, and we are glad we could deliver on that promise for you. We appreciate your loyalty and hope you continue to enjoy your new jacket for years to come.
Regards,
Carhartt Europe
Sep 23, 2024
Verified review
All carhartt clothes in general
Overall, the quality is outstanding, there's just nothing like it, but sizing of your clothes is all over the place.
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Answer by carhartt.com/eu
Sep 24, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you love the quality of our clothing, as we take great pride in creating durable and reliable products. We understand that sizing can be subjective and we are constantly working to improve this aspect of our brand. We are internally investigating how we can provide more clear information about our sizing. Most of our clothes are meant as workwear, meaning that that is extra space meant for layering. We appreciate your feedback and we will be adding your comments into our interal discussion.
Regards,
Carhartt Europe
Sep 5, 2024
Verified review
Website crashed a few times, wasn’t able to checkout using PayPal.
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Answer by carhartt.com/eu
Sep 5, 2024
Thank you for taking the time to leave us a review. We are happy to hear that you had a positive shopping experience overall, but we are sorry to hear that you encountered some difficulties with our website. At Carhartt, we strive to provide the best online shopping experience and we apologize for any inconvenience this may have caused. We value your feedback and will take it into consideration as we continue to improve our website for all our customers. Thank you for choosing Carhartt!
Regards,
Carhartt Europe
Sep 12, 2024
Verified review
Good shirt, weird sizing
The shirt itself was great quality and has a great look, just be conscious of sizing, I’m usually a XL and got an L, but still too big and returning for an M
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Answer by carhartt.com/eu
Sep 13, 2024
Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to hear that you love the quality and style of our shirt! We understand that finding the perfect fit can be tricky, we will discuss this topic again internally to see what options we have for the future. Our team strives to provide top-notch customer service, so please don't hesitate to reach out if you need assistance with sizing in the future.
Regards,
Carhartt Europe
Sep 3, 2024
Verified review
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Answer by carhartt.com/eu
Sep 3, 2024
Thank you for taking the time to review our Carhartt clothing webstore.
Please do not hesitate to contact our customer service at customercare@carhartt.com to provide more information about your expierence.
We hope to be able to amend the situation.
Furthermore, we appreciate your feedback and will take it into consideration as we continuously work towards improving our services. Thank you for choosing Carhartt and we hope to see you again soon!
Regards,
Carhartt Europe
Jul 7, 2024
Verified review
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Answer by carhartt.com/eu
Jul 8, 2024
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a positive experience with our delivery, goods, and customer service. Our team at Carhartt strives to provide top-notch products and outstanding service to our customers. We appreciate your support and hope to see you again soon!
Regards,
Carhartt Europe
Jul 23, 2024
Verified review
Until now I didn't receive my parcel which was shipped since July 12, 2024. Fastway has my parcel and told me that the driver did not locate my house on the initial try and I didn't receive any calls or follow up regarding my parcel. I contacted their support thru live chat and told me that they will escalate it to the depot and will let me know.
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Answer by carhartt.com/eu
Jul 24, 2024
Dear Mr. Pueyo,
our apologies that you have not received your parcel yet.
I looked at the tracking and I could see the following update this morning:
2024-07-24 06:40:26
Problem Freight Resolved
Your parcel has been scanned out of our problem freight area and is scheduled for delivery. Please contact your local depot for more information.
Your parcel should be delivered either today or tomorrow. If this is not the case, please contact me directly at jengelsman@carhartt.com
Once again our apologies for the delay.
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
Apr 4, 2024
Verified review
When I purchased the products there were problems with the payment and it took me more than an hour to be successful. The product quality is great and I had no problem with the shipping. I can recommend this brand!
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Answer by carhartt.com/eu
Apr 8, 2024
Thanks for taking the time to leave this review! We really appreciate it. We're so glad you love our product quality! We understand that payment issues can be a frustrating experience. Our team works hard to ensure a smooth process and we apologize for any inconvenience you experienced. If you can and would like please do not hesitate to inform me at jengelsman@carhartt.com what precisely happened during the payment process.
As always, we thank you for choosing Carhartt and your support of our mission of providing high-quality, sustainable work clothing.
Regards,
Carhartt Europe
May 14, 2024
Verified review
The quality is absolutely great, however the delivery took 17 days and the item turned out to be too large. Will have to return and re-order a smaller one.
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Answer by carhartt.com/eu
May 16, 2024
Thank you for your feedback! We strive to provide quality clothing that lasts, and we're happy to hear that you appreciate the quality. We understand your frustration with the delivery time. Our goal is to make sure our customers receive their orders in a timely manner and we will continue to work hard to make sure that happens. Thank you again for your review – we value your opinion!
Oct 1, 2024
Verified review
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Answer by carhartt.com/eu
Oct 3, 2024
Thank you for taking the time to leave a review about your experience at our Carhartt webstore. We are thrilled to hear that you had a positive experience with our delivery, goods, and customer service. At Carhartt, we pride ourselves on providing high-quality products and excellent customer service. We appreciate your support and look forward to serving you again in the future.
Regards,
Carhartt Europe
Jun 23, 2024
Verified review
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Answer by carhartt.com/eu
Jun 24, 2024
Thank you so much for leaving us a review. We're thrilled to hear that you love our goods and had a great experience with our customer service. We're always striving to provide the best service possible, so we really appreciate your kind words.
We apologize if your delivery wasn't up to par with our usual standards. At Carhartt, we take pride in making sure our customers receive their orders in a timely manner. Rest assured, we'll continue working hard to improve our delivery process and ensure it meets your expectations.
Thanks again for your feedback!
Regards,
Carhartt Europe
Jun 13, 2024
Verified review
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Answer by carhartt.com/eu
Jun 13, 2024
Thank you so much for the review! We really appreciate you taking the time to share your thoughts about us. We love that you enjoy our products and are glad that you think they are comfortable and durable enough to stand up to tough jobs. That's exactly what Carhartt is all about - making sure our customers stay safe and comfortable on the job. Thanks again for your support!
Regards,
Carhartt Europe
May 15, 2024
Verified review
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Answer by carhartt.com/eu
May 16, 2024
Thanks for taking the time to review us and leaving your feedback! We really appreciate it. We’re glad to hear that you were generally satisfied with your experience with us, especially considering the delivery and goods. We believe in creating sustainable work clothing that stands the test of time while also providing quality customer service. Thank you for being a part of our journey!
Apr 2, 2024
Verified review
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Answer by carhartt.com/eu
Apr 3, 2024
Thanks for taking the time to review our store, we’re glad to hear you were mostly pleased with your experience. We appreciate you providing feedback about the delivery and customer service, and are always striving to do better. At Carhartt we work hard to provide our customers with clothing that holds up, no matter what situation life throws at them. We always do our best to ensure that all of our customers have the best experience possible when shopping with us!
Regards,
Carhartt Europe
Dec 4, 2023
Verified review
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Answer by carhartt.com/eu
Dec 5, 2023
Thanks for taking the time to share your thoughts on Carhartt. We appreciate your positive review of our goods and are sorry to hear about the less than satisfactory delivery experience. Here at Carhartt, we strive to provide customers with a great overall experience and are constantly working on ways to improve customer service. Again, thank you for the feedback and we hope that you will give us another chance in the future.
Regards,
Carhartt Europe
Nov 21, 2023
Verified review
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Answer by carhartt.com/eu
Nov 21, 2023
Thank you for your feedback! We're really glad to hear that you are satisfied with our goods and delivery. We appreciate your 4-star rating for customer service, and we understand how important it is to offer excellent customer service. At Carhartt, we care deeply about providing quality service that is friendly, helpful, and efficient. We strive to be the best in what we do! Thanks again for taking the time to share your experience with us.
Regards,
Carhartt Europe
Dec 20, 2023
Verified review
Item not with shipping company week after purchase
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Answer by carhartt.com/eu
Dec 20, 2023
We sincerely apologize for the inconvenience you've experienced with the delay and lack of tracking information for your order. We understand how frustrating this situation must be, and we appreciate your patience.
It appears that there may be an issue with the shipping process, and we apologize for any inconvenience caused by Fastway. To resolve this matter promptly, we would like to initiate the reshipment process for your order. Kindly contact our customer support team at customercare@carhartt.com with your order details, and we will expedite the necessary steps to ensure your package reaches you as soon as possible.
We understand that this experience has left you dissatisfied, and we want to assure you that we take this matter seriously. Your feedback is invaluable to us as it helps us identify areas for improvement in our services. We are committed to making this right and ensuring a more positive experience for you in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Please don't hesitate to reach out to our customer support team, and we'll do everything we can to assist you.
Regards,
Carhartt Europe
Jan 29, 2024
Verified review
Great product / Poor delivery partner
While I have always appreciated the quality of Carhartt's products and have been a loyal customer for several years, the decision to collaborate with Fastway.ie reflects poorly on the company's commitment to customer satisfaction.
I am awaiting delivery for an order placed on 19th January. Their delivery partner fastway offer no live support no phone number the only status available on their website is “ We are unable to deliver the parcel due a problem with the address details provided. Please contact your local depot for further information.”
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with the delivery of your recent order placed on January 19th. We understand the importance of a seamless delivery process, and we regret that your experience with Fastway.ie did not meet your expectations.
We share your concerns regarding the difficulties in reaching their customer support and the lack of real-time updates on your delivery status. Your feedback is crucial to us, and we want to assure you that we take it seriously. Our team is actively looking into alternatives and exploring possibilities to enhance our delivery services, ensuring a smoother and more reliable experience for our valued customers.
We truly appreciate your loyalty to Carhartt over the years, and we want to assure you that your satisfaction remains our top priority. Please rest assured that we are working diligently to address these issues and provide a better overall experience in the future.
Regards,
Carhartt Europe
Dec 25, 2023
Verified review
Ordered before Xmas which stated id have before Xmas, item still has not arrived and it’s part of my sons Xmas present and it’s Xmas day , tracking number not finding item and rude chat reps which cut you off when stating package will arrive after.Xmas , my son is not impressed this morning for such an expensive brand was expecting more , I’ve received packages from Spain UK and china in the time this was ordered and coat is still not here , not satisfactory
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Answer by carhartt.com/eu
Dec 27, 2023
I hope this message finds you, despite the unfortunate circumstances surrounding your recent order. I am writing to express our deepest apologies for the delayed delivery of your son's Christmas present, and the disappointment this has caused on such a special day.
I completely understand your frustration, and I want to assure you that we take this matter very seriously. It appears that there may have been an issue with the delivery, possibly involving the carrier. We are currently investigating the situation to determine the cause of the delay.
To expedite a resolution and ensure your son receives his Christmas present as soon as possible, please reach out to our customer service team at customercare@carhartt.com. They are equipped to assist you in resolving this issue promptly, and we are committed to reshipping the parcel to make up for the delay.
I apologize for any inconvenience caused by the previous interactions with our chat representatives, and I assure you that we are addressing the matter to improve our service. Your experience falls below the standard we aim to provide, and we are determined to make things right for you and your son.
Regards,
Carhartt Europe