Review summary
Several customers highlight positive experiences with helpful and efficient customer support, particularly with returns, refunds, or spare parts. Customers frequently complain about long or delayed delivery times, often far exceeding the promised timeframe. Many customers report still not having received their order despite waiting for an extended period. Customers also express frustrations with unclear or infrequent communication regarding delivery status and updates.
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How Trusted Shops prevents fake reviewsReviewsEXIT Toys - exittoys.se
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Delivery times does not match expectance
When ordering it said 2-3 days for delivery, it’s now been 8 days and still no package.
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Reply from EXIT Toys - exittoys.se
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Since I have not received my order yet… deliver time was 2-3 working days. Currently on working day 6 since the order was placed, and still no delivery.
Reply from EXIT Toys - exittoys.se
Thank you for your message. We can confirm that your order has been delivered.
We are sorry that there was a delay in the delivery and apologise for any inconvenience this may have caused.
Kind regards,
Team EXIT Toys
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I didn’t get the discount 5% that I entered (it showed correct but the withdrawal was full price). That’s too bad, not ok.
Reply from EXIT Toys - exittoys.se
Thank you for your feedback. We are sorry to hear that the discount was not applied correctly to your order.
Please contact our customer service team with your order details so we can look into this issue and assist you further.
Kind regards,
Team EXIT Toys
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Questionnaire before delayed delivery??
Extremely rare to have a questionnaire sent out, wishing for a rating prior to having delivered the actual goods. For now, my trampoline has been delayed without any further notice - last update is that it still hasn't reached my country - hence, one star is even too much to give.
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Takes to long to deliver. When I placed the order the item was in stock and would be shipped in 2-3 days. Its soon 2 weeks. And the Exit portal is kind of hard to understand
Reply from EXIT Toys - exittoys.se
Thank you for your feedback. We are sorry to hear that the delivery has taken longer than expected and for the inconvenience this has caused.
We understand your frustration, especially as the item was shown as in stock with a shorter shipping time. We also appreciate your comment regarding our service portal and will take this into account for improvements.
Kind regards,
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
Tack för din feedback. Vi beklagar att din upplevelse inte levde upp till förväntningarna.
Om du har några frågor eller behöver hjälp är du välkommen att kontakta vår kundtjänst så hjälper vi dig gärna vidare.
Med vänliga hälsningar,
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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i haven´t received it yet.
Reply from EXIT Toys - exittoys.se
Thank you for your message. We can confirm that your order has been delivered.
We are sorry that there was a delay in the delivery and apologise for any inconvenience this may have caused.
Kind regards,
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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Reply from EXIT Toys - exittoys.se
😃
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I haven't received the net yet, so it is very very bad.
Reply from EXIT Toys - exittoys.se
Thank you for your message, and we’re sorry for the delay.
We understand how frustrating it is when a delivery is later than expected, especially without clear updates.
We would like to inform you that a new delivery appointment has now been scheduled for your order. The shipment is currently on its way, and the carrier will deliver it according to this updated arrangement.
We appreciate your patience and are keeping an eye on your shipment. If you have any further questions or if anything is unclear, please feel free to contact us with your order details so we can assist you directly.
Kind regards, team EXIT Toys
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The zipper broke the first time we closed the net for the first time.
Reply from EXIT Toys - exittoys.se
We’re very sorry to hear that the zipper broke on your net the first time you used it. This is certainly not the quality standard we aim for.
Please contact our customer service via our service portal to arrange a replacement under warranty. We apologize for the inconvenience and appreciate your understanding.
Best wishes,
Team EXIT Toys
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Expensive and not worth it.
Reply from EXIT Toys - exittoys.se
Thank you for your feedback.
We’re sorry to hear that you feel the product is not worth the price.
If you would like to share more details about your experience, please feel free to contact our customer service so we can look into this further.
Best wishes.
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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Verified Reviews
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They are not included in the overall rating. No verification measures have been taken.Contact
EXIT Toys - exittoys.se
- +31314796020
- www.exittoys.se
- info@exittoys.com
- Doetinchem, NLD
About
EXIT Toys - exittoys.se
EXIT Toys är det moderna varumärket som uppmuntrar och till och med utmanar barnen att leka och roa sig utomhus.
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