Review summary
Customer service is often praised for its responsiveness and helpfulness. However, many customers report significant shipping delays, as well as receiving products that are damaged, incomplete, or defective. There are also complaints regarding a lack of updates or compensation during negative experiences.
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How Trusted Shops prevents fake reviewsReviewsEXIT Toys - exittoys.se
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Reply from EXIT Toys - exittoys.se
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Questionnaire before delayed delivery??
Extremely rare to have a questionnaire sent out, wishing for a rating prior to having delivered the actual goods. For now, my trampoline has been delayed without any further notice - last update is that it still hasn't reached my country - hence, one star is even too much to give.
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Takes to long to deliver. When I placed the order the item was in stock and would be shipped in 2-3 days. Its soon 2 weeks. And the Exit portal is kind of hard to understand
Reply from EXIT Toys - exittoys.se
Thank you for your feedback. We are sorry to hear that the delivery has taken longer than expected and for the inconvenience this has caused.
We understand your frustration, especially as the item was shown as in stock with a shorter shipping time. We also appreciate your comment regarding our service portal and will take this into account for improvements.
Kind regards,
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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Reply from EXIT Toys - exittoys.se
Tack för din feedback. Vi beklagar att din upplevelse inte levde upp till förväntningarna.
Om du har några frågor eller behöver hjälp är du välkommen att kontakta vår kundtjänst så hjälper vi dig gärna vidare.
Med vänliga hälsningar,
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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i haven´t received it yet.
Reply from EXIT Toys - exittoys.se
Thank you for your message. We can confirm that your order has been delivered.
We are sorry that there was a delay in the delivery and apologise for any inconvenience this may have caused.
Kind regards,
Team EXIT Toys
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I haven't received the net yet, so it is very very bad.
Reply from EXIT Toys - exittoys.se
Thank you for your message, and we’re sorry for the delay.
We understand how frustrating it is when a delivery is later than expected, especially without clear updates.
We would like to inform you that a new delivery appointment has now been scheduled for your order. The shipment is currently on its way, and the carrier will deliver it according to this updated arrangement.
We appreciate your patience and are keeping an eye on your shipment. If you have any further questions or if anything is unclear, please feel free to contact us with your order details so we can assist you directly.
Kind regards, team EXIT Toys
Verified
The zipper broke the first time we closed the net for the first time.
Reply from EXIT Toys - exittoys.se
We’re very sorry to hear that the zipper broke on your net the first time you used it. This is certainly not the quality standard we aim for.
Please contact our customer service via our service portal to arrange a replacement under warranty. We apologize for the inconvenience and appreciate your understanding.
Best wishes,
Team EXIT Toys
Verified
Expensive and not worth it.
Reply from EXIT Toys - exittoys.se
Thank you for your feedback.
We’re sorry to hear that you feel the product is not worth the price.
If you would like to share more details about your experience, please feel free to contact our customer service so we can look into this further.
Best wishes.
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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Smooth ordering
Clear website. Good prices. Very fast dispatch from warehouse. Have not unpacked pool yet, will install next summer.
Reply from EXIT Toys - exittoys.se
We’re happy to hear you found our website clear and our prices competitive. Great to know the dispatch was fast as well! We hope the pool will bring you lots of fun next summer.
Verified
Great respons from customer service. They really know how to keep satisfied customers
Reply from EXIT Toys - exittoys.se
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our customer service.
Verified
Very good! I needed to order 1 more as this is only half of one side and it was not clear upon the first order
Reply from EXIT Toys - exittoys.se
Thank you for the 5-star rating! 🤩
We take your feedback seriously and will look into how we can clarify this.
Best regards,
Team EXIT Toys
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Reply from EXIT Toys - exittoys.se
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Reply from EXIT Toys - exittoys.se
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Good product and fast delivery
Good product, fast delivery. Nothing more to add :-)
Reply from EXIT Toys - exittoys.se
We are delighted to hear that you are so satisfied! 🤩 Enjoy the product and we hope to see you again on our website.
Kind regards,
Team EXIT Toys ☀️
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Reply from EXIT Toys - exittoys.se
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Reply from EXIT Toys - exittoys.se
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