Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsEXIT Toys - exittoys.dk
(8)
(1)
(2)
(4)
(12)
Verified
Disappointed quality
We bought a +€1.000,- trampoline, but the quality is not following the price of the product. Especially the side curtains are very poor quality and does not fit together. They have sent us new ones, but the are fitting together just as poorly:(
Also the assembly guide was not good an no video to support the process. And who uses Philips screw heads in 2026!?
The jump experience is good and fits the price.
Reply from EXIT Toys - exittoys.dk
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the quality of certain parts and the assembly experience did not meet your expectations, especially given your investment. We also understand your frustration regarding the fit of the side curtains and the instructions provided.
At the same time, we’re glad to hear that you are satisfied with the jumping experience itself. Your comments about the assembly guide and screw types are valuable and will be shared with our product team for further improvement.
If there is anything we can still do to support you, our customer service team is happy to help.
Kind regards, team EXIT Toys
Verified
A part of my order was missing in first delivery.
Very Quick response from exit toys and the missing part was soon delivered.
Verified
sørge for, at det er muligt at kunne sende en forkert vare retur. Var meget svært at se forskel på ben til poolen og fiberstænger til domen. Forretningen, jeg søgte hjælp hos, fik bestilt en forkert vare, som jeg pprævede at sende retur, men hørte kun et valent svar og ingen retur adresse. Nu er overdelen , der er lavet af kraftigt ppplastik, gået i stykker efter 3 år. ville gerne have en ny, men ved ikke hvordan, jeg kan få den. Poolen er tagen med og opbevaret et tørt sted om vinteren.
Reply from EXIT Toys - exittoys.dk
Tak fordi du deler din oplevelse med os. Det er vi kede af at høre, at du har haft problemer med bestillingen og returneringen af den forkerte reservedel, og at den øverste del af din pool er blevet beskadiget efter nogle år.
Vi forstår, at det er frustrerende, især når du gerne vil have en ny del. Vi vil meget gerne hjælpe dig og undersøge, hvilken løsning der er mulig. Kontakt os venligst med dit ordrenummer og gerne et par billeder af den beskadigede del, så vi kan se nærmere på sagen.
Vi beklager besværet og takker for din tålmodighed. Vi håber, at vi kan finde en god løsning for dig.
EXIT Toys
Verified
Great service, we had an issue, this was fixed within a blink of an eye.
Reply from EXIT Toys - exittoys.dk
Thank you so much for your kind words! We’re delighted to hear that we could resolve the issue quickly and that you were happy with our service. Your satisfaction means a lot to us.
Kind regards,
EXIT Toys
Verified
Great experience, information about expected deliverydate, but in fact faster delivery than expected, great service😊😊😊
Verified
Cheap product, brought a yuki 300 playhouse,and the size and quality just feels very cheap. Even the screws aren't stainless, though it's meant to be outside. The wood is just so lean and thin, I don't except the house to last 2 years.
Verified
Reply from EXIT Toys - exittoys.dk
👌
Verified
Reply from EXIT Toys - exittoys.dk
😁
Verified
Reply from EXIT Toys - exittoys.dk
👌
Verified
I understand that it takes more time to receive your swimming pool when its on season. It took a few weeks to get the pool from purchase to received.
But when i received the pool i discovered a production error that made itself evident. It started leaking when being filled with water. A small hole between the seams had not been filled and that will also make any repair difficult since the seams are not flat.
Verified
Verified
Great and fast service.
Verified
Reply from EXIT Toys - exittoys.dk
☺️
Verified
Quick deliberer
Verified
Verified
For meget bøvl.
Hvorfor kan man ikke bare bestille betale og modtage.
Men nej adskillige mails undervejs om at min ordrer ikke var gået igennem og at jeg skulle bestille igen, til trods for at jeg også fik mails om at ordrer var på vej.
Og den kom da også, efter ca. 14 dage.
Det var en i bund og grund en træls oplevelse, men blev heldigvis ikke snydt, selv om jeg frygtede det flere gange undervejs i processen, da jeg også flere gange kunne se at pakken var leveret.
Reply from EXIT Toys - exittoys.dk
Tak for din feedback. Vi er kede af at høre, at din oplevelse har været frustrerende, og at kommunikationen undervejs har skabt forvirring omkring din ordre. Det er selvfølgelig ikke sådan, det skal være.
Vi forstår godt din bekymring, når informationerne ikke stemmer overens, og vi er glade for at høre, at du trods alt har modtaget din ordre efter ca. 14 dage. Din oplevelse er vigtig for os, og vi vil bruge din feedback til at forbedre både vores kommunikation og ordreproces fremover.
Team EXIT Toys
Verified
Reply from EXIT Toys - exittoys.dk
👌
Verified
I ordered a pool and some carpet for the ground, and I have only received the carpet ?????
Verified
har ikke modtaget den rigtige vare, jeg har bestilt
Verified
Reply from EXIT Toys - exittoys.dk
👌
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +31314796020
- www.exittoys.dk
- info@exittoys.com
- Doetinchem, NLD
About
EXIT Toys er det moderne brand, der opmuntrer og endda udfordrer børn til at lege udenfor og hygge sig.
This company has linked Trusted Shops profiles.