GreenlandMX.eu

Reviews:

Thank you very much for reviewing GreenlandMX. Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars. We hope to see you again soon and SPEED UP! Your GreenlandMX Team

Thanks for contacting and keeping us informed. In order to check any incident about a product, we ask for information about what you have received in order to verify the source of the problem. Without this information we cannot open any claim either to the supplier or to the carrier. I hope you understand that our intention is always to offer a quality service, and obviously to be able to compensate you for any errors or damages, but for this we need evidence to justify it. Best regards GMX team,

Thanks for contacting us and sharing your experience. We regret the slight delay to your order due to a last minute problem with the supply of the KTM range. We thank you for your patience and understanding throughout the process. Best regards GMX team

Gentile cliente, il suo account GMX non è un account professionale, ma ha lo status di associazione sportiva, quindi gli sconti non sono così elevati come per un account B2B. Poiché non avete una TVA, i vostri acquisti devono essere fatturati con le tasse, quindi la differenza tra un acquisto come privato o come associazione sportiva non è così significativa. Cordiali saluti del team GMX.

Thank you very much for reviewing GreenlandMX. As we have informed you by email, your parcel has been returned by the carrier as the destination address is incorrect or incomplete. As we have informed you by email, your parcel has been returned by the carrier as the destination address is incorrect or incomplete. Unfortunately there is no record that the package has arrived at our premises yet and therefore a claim has been processed. As soon as we hear from you we will let you know immediately. This type of enquiry can take up to 19 working days so we thank you in advance for your patience and understanding. Best regards GMX team,

Thanks for contacting us and shared your experience. During the Christmas period, some suppliers (as in your case) were closed for holidays. We informed of this throughout the purchasing process so that customers were aware of this. As a result, your goods left our premises much later than expected. Best regards GMX team,

Thanks for sharing your experience, what let us improve our service. First of all, apologises for all inconveniences caused. Unfortunately we could not foresee this shortage of goods as it was the supplier who kept us informed. As soon as we heard the news we kept you informed. We will try to make sure that this happens as little as possible in the future. Thank you very much. Best regards GMX team.

Thanks for sharing your experience which allows us to improve our service. We have checked your order has suffered a slight delay in the procurement of some items, which in turn delayed the shipment. Unfortunately, we have not found any messages from you. These may not have arrived or may have been forwarded to the wrong mailbox. We will check our information flow to try to ensure that this problem does not recur in the future. Best regards GMX team.

Thank you very much for taking your time to evaluate our services. We have checked some of products purchased presents a procurement delay of 5-7 business days. The 6th adn 8th December has been public holidays so your order has been dispatched a little later than expected. In the following 4 business days the delivered has been registered correctly, but you confirmed unfortunately didn take place so a claim has been submitted. Finally the complaint has been dismissed as a corroborating delivery record was provided. We apologise for any inconvenience caused, but delivery times have been respected and delivery confirmed. Your GreenlandMX Team

Thanks for sharing your experience and keeping us informed. We have checked your order's expedition has been delayed because some brands have arrvied later than expected and for that we apologises. We will try very hard to avoid this kind of problem in the future. Your GreenlandMX Team

Thanks for contacting us and share your experience. We have checked the payment has been done by Express Paypal service, so you have selected the destination since your Paypal account. Perhaps you entered the address that was saved by default on this platform, and not the one you had selected in your GMX account. The expedition was made 2 business days ahter its registration so we couldnt change the information before. Our international customer service have received only 1 message from you after 2 weeks, so it was impossible for us to do anything. We hope we have clarified your doubts Best regards GMX team.

Thanks for share your experience keeping us informed about your case. We have checked you bought a kit (helmet+googles) with a web edition mistake in googles model so we have proposed you a reduction on these if you decided to keep them. As you has refused this option we have informed you had always the possibility to return the complete kit. Unfortunately you have used the helmet after being informed of these conditions, so a return was impossible taking into account the kit is sold as a single unit, and used products are in no case refundable. In no case our team have treated you in a disrespectful way, you have just been informed about the conditions of sale and your responsibility as a consumer. Best regards from the GMX team.

Gracias por contactarnos y compartirnos su experiencia. Hemos comprobado que su pedido fue expedido el 15 de noviembre y entregado al día siguiente. Nuestro servicio de atención al cliente le ha enviado toda la información, incluido el comprobante de entrega. Un cordial saludo del equipo GMX

Thank you very much for your review. We are really pleased that you have had a great and satisfying experience with GreenlandMX. We will transfer your assessment to our team, and we will keep working hard to continue improving day by day. We hope to see you again soon. Thank you and SPEED UP! Your GreenlandMX Team

Thank you very much for taking your time to evaluate our services. Unfortunately, the item purchased was in stock at the moment you place the order, but shortly after supplier informed us could not confirm a definite procurement date in the short to medium term. We are very sorry for any inconvenience caused. Best regards GreenlandMX team,

Thanks for keeping us informed and share your experience. At the same time, we greatly regret that your shopping experience was not a five-star rating, as this is our primary objective. Our customer service is in contact with you to solve this incidence as soon as possible, and also trying to prevent this type of incident from happening again. Cordial greetings from Your GreenlandMX Team

Thank you very much for reviewing GreenlandMX. Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars. We hope to see you again soon and SPEED UP! Your GreenlandMX Team

Thank you very much for reviewing GreenlandMX. Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars. We hope to see you again soon and SPEED UP! Your GreenlandMX Team