GreenlandMX.euReviews:
321 reviews in the last 12 months1,058 total reviews
Excellent
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Top positive review
May 24, 2023
Verified review
Delivery was fast enough and prices acceptable. Only minor was that Techocell seat cover to my CR250R 1992 Honda. It was hardened too much by time and would not stretch like new ones. There is still line in the midle of seat from rear to front which will not straighten. And rear end of the seat, never had so big problems to strecth seat cover over rear looking good. And I have had much more difficultier seat covers to put in place. I guess it has been very long time in the warehouse and in the paggage. After all, everything is fine and I will purchase items from GreenlandMX in the future again!
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Top negative review
Jan 25, 2024
Verified review
5 weeks to deliver an item. Initially out of stock but this wasn't comminucated for 3 weeks. I sent several messages to their support person before any response. Then it was supposedly delivered but hadn't been. I asked for my money back - no response. About 5 days later it arrived. If you want stress and poor communication then consider this when you purchase. Previously I've used them without too much delay etc. I'm definitely worried by their lack of customer service really. Not sure if I will use them again when other companies exist. The caveat is I ordered in the Christmas New Year break. Even so they were work days when I ordered so.....5 weeks seems a real long time to wait.
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Reviews for GreenlandMX.eu
Oct 25, 2023
Verified review
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Answer by GreenlandMX.eu
Oct 26, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Oct 18, 2023
Verified review
resolver la incidencia que envie
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Oct 13, 2023
Verified review
Produtos dão disponível na web site
Fazemos o pedido e depois dizem que não tem stock 😢😢
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Answer by GreenlandMX.eu
Oct 16, 2023
Muito obrigado pela vossa avaliação e pelas vossas sugestões.
A opinião dos nossos clientes é muito importante e de grande valor para nós, pois ajuda-nos a manter o contacto com eles e permite-nos, graças às suas sugestões e comentários, melhorar dia após dia.
Tomamos nota e começamos a trabalhar para melhorar estes pormenores em breve!
Esperamos voltar a ver-vos em breve.
Muito obrigado e muitas saudações!
Sep 27, 2023
Verified review
Photos do not correspond to the reference
For certain items sold on the website,
the photos do not correspond to the actual product.
For my first order, I based myself on the visual
but, on arrival, it was not the right model.
I had to make another order but I'm not sure of the model.
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Answer by GreenlandMX.eu
Oct 2, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Aug 22, 2023
Verified review
Communication was very lacking, my order took way too much time get to me (about a month) They eventually got back to me after several attempts to contact them, only after I went over their head and contacted the manufacturer directly, but GreenlandMX did eventually get it right
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Answer by GreenlandMX.eu
Aug 23, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team
Aug 21, 2023
Verified review
on attend une pièce depuis......
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Answer by GreenlandMX.eu
Aug 22, 2023
Bonjour che client,
Votre commande a été expédiée avec un retard de 2 jours, tenant compte qu'il s'agit des pièces d'origine KTM (5-7 jours ouvrables pour son approvisionnement). Malheureusement, la commande a été finalement nous retourné parce que l'information de destination n'était pas complète: il s'agit d'un société où le nom n'était pas indiqué, et aussi situé avec des autres magasins dans la même zone industrielle.
Notre service clientèle vient de vous contacter pourque vous pouvez nous confirmer si vous voulez la réexpédition de la marchandise.
Cordiàlement l'équipe GMX
Aug 16, 2023
Verified review
Delayed delivery and poor communication
Until now I was really satisfied by Greenland. This time, it seems that there were problems with the availability of the parts ordered. Announced available, not sent within the announced deadlines, difficulty to reach customer service and get an answer… too bad. I finally got the parts, but later than I expected.
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Answer by GreenlandMX.eu
Aug 17, 2023
Thank you for evaluating our service. Indeed, one of the items you ordered from the Polisport range arrived at our facilities late due to the summer period. It was therefore dispatched 48 hours later. On behalf of GMX we apologise for the delay.
Best regards from the GMX team
Jul 4, 2023
Verified review
Trying to return anything is a real pain! Almost four weeks after receiving the product, I cannot return it since they do not answer my e-mails and don't send me the shipping label for the shipping company — very bad post-sales customer support.
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Answer by GreenlandMX.eu
Jul 5, 2023
Thanks for contacting us and share your experience to let us improve our service.
We have checked your order number GMX00974845 has been dispatched 4 business days after its registration respecting the procurement delay indicated in our web. After that, the delivery was succesfully on time 24h after.
You have requested a free return but as we have confirmed you by mail, we havent found any incidence from us or transport agency. Your return request has been already made manually and the shipping label also sent. Please, check the spam if maybe all information you need is there.
If you have still problems, please contact us to info@greenlandmx.com.
Best regards GMX team,
Jun 27, 2023
Verified review
Send right stuff that one order.
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Answer by GreenlandMX.eu
Jun 28, 2023
Thank you very much for reviewing GreenlandMX.
Our priority is customer satisfaction and that’s why we try to take care of even the smallest detail so you can enjoy your passion to the maximum. We will continue to work hard to improve so that your next rating corresponds to five stars.
We hope to see you again soon and SPEED UP!
Your GreenlandMX Team