Review summary
Many customers appreciate the quick delivery times, the quality and originality of the parts received, and the fair or good pricing, especially when parts match descriptions and are genuine. Some also note positive experiences with helpful and friendly customer service staff. However, significant issues are reported regarding communication, with frequent complaints about slow or absent responses and lack of updates. Delivery delays, problems with order fulfillment such as cancellations, missing or incorrect items, and unexpected price increases or high costs for rare parts are also common concerns. Additionally, some customers experience poor problem resolution and insufficient support from customer service.
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Verified
I was going to give 4 stars based on the length of time the roof rails took to arrive here in Portugal, but to be fair from the time the tracking process begun to actual receipt was not the fault of OCP. Service from OCP was good and my telephone calls were answered each time. I spoke with Omar twice and he was very good. The roof bars are original Opel and were well packaged. Thank you.
Verified
Very friendly and helpful people. I live in australia but they took the time to help me particularly with the difference in language.
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Request for Cancellation and Full Refund
On 13th May 2026, I placed an order with Original Car Parts for a set of Peugeot alloy wheels and paid €2,421.58 in full.
Following the purchase, I received no meaningful update regarding the status, shipment, or expected delivery date of the order. Over the course of approximately fifteen Netherlands business days, I made numerous attempts to obtain an update, including multiple emails and three international telephone calls to the company.
During these interactions, I was repeatedly assured that a follow-up would be provided. However, no follow-up communication was received and no shipping confirmation, tracking details, or substantive progress update was provided.
Given the significant period that has elapsed since payment, the absence of proactive communication, and the failure to provide the promised updates despite repeated attempts to engage with the company, confidence in the vendor's ability to fulfil the order has been undermined.
As a result, a request has been made to cancel the order and obtain a full refund of €2,421.58 to the original payment method. I do hope I get a response from the company confirming the cancellation a refund issuance, otherwise I will have to escalate matters further.
Reply from www.originalcarparts.com
Dear Aziz,
We spoke on the phone last week regarding this order. After our conversation, we ordered these rims from another supplier. If everything goes as expected, they will arrive at our warehouse this coming week.
We will ask them if they can send us a tracking link in advance so we can keep an eye on it for you. I expect to hear back from them on Monday, and I will update you as soon as I know more.
Kind regards,
Omar
Verified
Order processing times weren't fast, but everything I ordered arrived correctly. The only negative is the email response. I emailed several times to check on my order, but they never responded. Other than that, nothing to report. The products arrived correctly. I will definitely order again.
Verified
Nice OEM products against a good price
Products as described, original oem quality. Very happy with these. Delivery via PostNL was poor, suggest to choose a different courier
Reply from www.originalcarparts.com
Dear Martijn,
Thank you so much for your positive review and kind words about our products. We're really glad to hear that you're happy with the quality. It means a lot to us!
At the same time, we're sorry to hear that the delivery via PostNL did not meet your expectations. We carefully compare which carrier performs best in each country, and we currently chose PostNL for the Netherlands because they have the largest number of pickup points available. This way, if you're not at home when a delivery is attempted, you won't have to travel far to collect your package.
That said, we take your feedback seriously. If we receive more complaints about a carrier in the future, we will certainly consider switching to a different one. We and our customers should be able to rely on the same level of service from our carriers that we strive to provide ourselves.
Thank you for the feedback and we truly appreciate it. Every piece of feedback we receive is taken seriously and helps us continue improving our service.
Kind regards,
Omar
Original Car Parts Team
Verified
ΠΟΛΥ ΚΑΛΗ ΕΤΑΙΡΙΑ ΓΙΑ ΑΞΕΣΟΥΑΡ ΑΥΤΟΚΙΝΗΤΩΝ
Είχα άμεση ανταπόκριση στο αίτημά μου, και έγινε και πολύ καλή διαχείρηση του λάθους που προέκυψε στην παραγγελία μου.
Reply from www.originalcarparts.com
Αγαπητέ πελάτη,
Σας ευχαριστούμε πολύ για την υπέροχη κριτική σας και τα 5 αστέρια! Χαιρόμαστε πολύ που είστε ικανοποιημένος/η με την άμεση ανταπόκριση και τον τρόπο που χειριστήκαμε το λάθος στην παραγγελία σας.
Η γνώμη σας μας βοηθά να γινόμαστε καλύτεροι κάθε μέρα. Σας ευχαριστούμε που μας εμπιστευτήκατε!
Με εκτίμηση,
Omar
Verified
Parts arrived in good time and in good condition.
Verified
Customer Service Outstanding!
Had an issue with the wrong part getting delivered.
The customer service resolved the issue within a day and are shipping the correct parts.
Fingers crossed when they arrives in the UK they’re correct.
Would recommend
Reply from www.originalcarparts.com
Hi Kyle,
Thank you for your review and for your kind words about our customer service. We are glad we could resolve the issue quickly and get the correct parts on their way to you.
We truly appreciate your understanding and your recommendation. Please don't hesitate to let us know once the parts arrive, and we hope everything will be perfect this time.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Original Car Parts
Verified
uitstekend!
vlotte levering tegen de juiste prijs
Verified
A nice update for the Ampera. Enhances the rear boot lid.
Verified
If it was faster
Verified
Very excellent
Verified
Alles super geklappt 👍👍👍
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Parfait rien à dire merci
Verified
Super Parts and quickly delivery
Reply from www.originalcarparts.com
Thank you Axel!
Verified