www.originalcarparts.com
Reviews:

101 total reviews   101 reviews in the last 12 months

Review summary

Many customers appreciate receiving original, high-quality, or OEM parts as expected, and note that pricing for original parts can be fair or competitive. There are also positive mentions of fast shipping and helpful, professional support when it is effective. However, several customers express frustration with poor or absent communication, particularly regarding order status and responses to inquiries. Delivery experiences are inconsistent, with some reporting significant delays. Issues such as orders being cancelled, items being out of stock, or not receiving the ordered products at all are frequently mentioned. Some customers also report receiving counterfeit or missing items, and others note unexpected price increases. Complaints about poor customer service or lack of assistance are also common.

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Reviewswww.originalcarparts.com

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Community member 
1 Reviews
 Verified
I was going to give 4 stars based on the length of time the roof rails took to arrive here in Portugal, but to be fair from the time the tracking process begun to actual receipt was not the fault of OCP. Service from OCP was good and my telephone calls were answered each time. I spoke with Omar twice and he was very good. The roof bars are original Opel and were well packaged. Thank you.
Community member 
1 Reviews
 Verified

Request for Cancellation and Full Refund

On 13th May 2026, I placed an order with Original Car Parts for a set of Peugeot alloy wheels and paid €2,421.58 in full. Following the purchase, I received no meaningful update regarding the status, shipment, or expected delivery date of the order. Over the course of approximately fifteen Netherlands business days, I made numerous attempts to obtain an update, including multiple emails and three international telephone calls to the company. During these interactions, I was repeatedly assured that a follow-up would be provided. However, no follow-up communication was received and no shipping confirmation, tracking details, or substantive progress update was provided. Given the significant period that has elapsed since payment, the absence of proactive communication, and the failure to provide the promised updates despite repeated attempts to engage with the company, confidence in the vendor's ability to fulfil the order has been undermined. As a result, a request has been made to cancel the order and obtain a full refund of €2,421.58 to the original payment method. I do hope I get a response from the company confirming the cancellation a refund issuance, otherwise I will have to escalate matters further.

Reply from www.originalcarparts.com

Dear Aziz, We spoke on the phone last week regarding this order. After our conversation, we ordered these rims from another supplier. If everything goes as expected, they will arrive at our warehouse this coming week. We will ask them if they can send us a tracking link in advance so we can keep an eye on it for you. I expect to hear back from them on Monday, and I will update you as soon as I know more. Kind regards, Omar
Community member 
1 Reviews
 Verified
Order processing times weren't fast, but everything I ordered arrived correctly. The only negative is the email response. I emailed several times to check on my order, but they never responded. Other than that, nothing to report. The products arrived correctly. I will definitely order again.
Community member 
1 Reviews
 Verified

Nice OEM products against a good price

Products as described, original oem quality. Very happy with these. Delivery via PostNL was poor, suggest to choose a different courier

Reply from www.originalcarparts.com

Dear Martijn, Thank you so much for your positive review and kind words about our products. We're really glad to hear that you're happy with the quality. It means a lot to us! At the same time, we're sorry to hear that the delivery via PostNL did not meet your expectations. We carefully compare which carrier performs best in each country, and we currently chose PostNL for the Netherlands because they have the largest number of pickup points available. This way, if you're not at home when a delivery is attempted, you won't have to travel far to collect your package. That said, we take your feedback seriously. If we receive more complaints about a carrier in the future, we will certainly consider switching to a different one. We and our customers should be able to rely on the same level of service from our carriers that we strive to provide ourselves. Thank you for the feedback and we truly appreciate it. Every piece of feedback we receive is taken seriously and helps us continue improving our service. Kind regards, Omar Original Car Parts Team
Community member 
1 Reviews
 Verified

ΠΟΛΥ ΚΑΛΗ ΕΤΑΙΡΙΑ ΓΙΑ ΑΞΕΣΟΥΑΡ ΑΥΤΟΚΙΝΗΤΩΝ

Είχα άμεση ανταπόκριση στο αίτημά μου, και έγινε και πολύ καλή διαχείρηση του λάθους που προέκυψε στην παραγγελία μου.

Reply from www.originalcarparts.com

Αγαπητέ πελάτη, Σας ευχαριστούμε πολύ για την υπέροχη κριτική σας και τα 5 αστέρια! Χαιρόμαστε πολύ που είστε ικανοποιημένος/η με την άμεση ανταπόκριση και τον τρόπο που χειριστήκαμε το λάθος στην παραγγελία σας. Η γνώμη σας μας βοηθά να γινόμαστε καλύτεροι κάθε μέρα. Σας ευχαριστούμε που μας εμπιστευτήκατε! Με εκτίμηση, Omar
Community member 
1 Reviews
 Verified

Customer Service Outstanding!

Had an issue with the wrong part getting delivered. The customer service resolved the issue within a day and are shipping the correct parts. Fingers crossed when they arrives in the UK they’re correct. Would recommend
Community member 
1 Reviews
 Verified
This item took a total 36 days to arrive, email contact was sparse and had to keep asking for updates. Sourceing the part may have been difficult but informing me of that would have explained the long wait.
Community member 
3 Reviews
 Verified
Delivery & tracking a bit lacking -
Community member 
2 Reviews
 Verified
Community member 
1 Reviews
 Verified

Fast 2 Jahre nach gesucht und gefunden :)

Nach langem suchen bin ich auf euch aufmerksam geworden und wurde nicht enttäuscht super verpackt und schneller Versand
Community member 
1 Reviews
 Verified
Fast dispatch and fast delivery , just perfect!

Reply from www.originalcarparts.com

Hello EFTHYMIOS, Thank you for your positive review!
Community member 
1 Reviews
 Verified
Très bon vendeur. Le prix est correct malgré que le prix au augmenté de 100 euros en 24 heures sans explication sérieuse. Dommage. Mais là pièce est neuve et d'origine. Je suis satisfait. Merci

Reply from www.originalcarparts.com

Merci pour votre avis positif. Malheureusement, nous recevons énormément d’augmentations de prix de la part de nos fournisseurs, et celles-ci sont automatiquement mises à jour sur notre site web. Malheureusement, nous n’avons aucune influence à ce sujet. Content de savoir que vous êtes satisfait! En espérant vous revoir bientôt.
Community member 
1 Reviews
 Verified
Found an uncommon part which was well priced and delivered promptly. Will definately be using Original Car Parts again.

Reply from www.originalcarparts.com

What a great compliment! Thanks a lot for taking the time to leave a positive review!
Community member 
1 Reviews
 Verified
Original parts and delivered as agreed!
Community member 
1 Reviews
 Verified

Excellent seller.

Fast shipping, up to date notifications about the status of the shipment and good packing. It was a pleasure to do business
H H
Harri H.
2 Reviews
 Verified
Rare original part to Opel which is difficult and expensive to find. Cheap copies are in many places but not this OEM.

Reply from www.originalcarparts.com

Hi Harri, Thank you for your 5 star review!
Community member 
1 Reviews
 Verified
perfect service

Reply from www.originalcarparts.com

Thank you very much!
Community member 
1 Reviews
 Verified

Reply from www.originalcarparts.com

Thank you Dominique!
Community member 
1 Reviews
 Verified
Bought a pair of door sill plates with illuminated logo. The parts are new and in perfect conditions. Very quick shipment. Shop centre almost reccomended! Thank you

Reply from www.originalcarparts.com

Thank you very much for your 5 star review! Enjoy your new door sill plates.
Community member 
2 Reviews
 Verified

Reply from www.originalcarparts.com

Viele Dank!

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