www.originalcarparts.com
Reviews:

139 total reviews   139 reviews in the last 12 months

4.20

Good

139 total reviews
139 reviews in the last 12 months

5
68 %
4
12 %
3
4 %
2
1 %
1
14 %

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Review summary

Customers appreciate the fair pricing and value for money offered, as well as the availability of original or high-quality parts. Some orders are fulfilled quickly, and there are positive reports of helpful customer service and effective issue resolution. However, there are recurring concerns regarding poor communication, especially about order updates and inquiries. Many customers are dissatisfied with slow delivery times, and some report receiving damaged, missing, wrong, or incomplete items. Opinions on customer service are mixed, with frustration over unresponsiveness and language barriers. Additionally, a few customers mention unexpected price increases.

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Reviewswww.originalcarparts.com

(19)
(2)
(6)
(17)
(95)
Community member 
1 Reviews
 Verified
I was going to give 4 stars based on the length of time the roof rails took to arrive here in Portugal, but to be fair from the time the tracking process begun to actual receipt was not the fault of OCP. Service from OCP was good and my telephone calls were answered each time. I spoke with Omar twice and he was very good. The roof bars are original Opel and were well packaged. Thank you.
Community member 
1 Reviews
 Verified
Onderdeel gewoon netjes ontvangen. Van te voren werd ik geïnformeerd over een langere levertijd, dus daar kon ik rekening mee houden.
Community member 
1 Reviews
 Verified
First time odering. Couldnt find my part nowhere on the internet but original car parts had it!! Recommend!
Community member 
1 Reviews
 Verified
All great! Nice website to ordered original parts! Appreciate
Community member 
1 Reviews
 Verified
La piece 7251T7 est bien respecté de bonne qualité, très bien.
P F
Philipp F.
3 Reviews
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Perchtoldsdorf
 Verified
Community member 
1 Reviews
 Verified
Very friendly and helpful people. I live in australia but they took the time to help me particularly with the difference in language.
Community member 
1 Reviews
 Verified
Η μεταφορα να γινεται πιο συντομα.

Reply from www.originalcarparts.com

Thank you very much for your positive review!
Community member 
1 Reviews
 Verified

Request for Cancellation and Full Refund

On 13th May 2026, I placed an order with Original Car Parts for a set of Peugeot alloy wheels and paid €2,421.58 in full. Following the purchase, I received no meaningful update regarding the status, shipment, or expected delivery date of the order. Over the course of approximately fifteen Netherlands business days, I made numerous attempts to obtain an update, including multiple emails and three international telephone calls to the company. During these interactions, I was repeatedly assured that a follow-up would be provided. However, no follow-up communication was received and no shipping confirmation, tracking details, or substantive progress update was provided. Given the significant period that has elapsed since payment, the absence of proactive communication, and the failure to provide the promised updates despite repeated attempts to engage with the company, confidence in the vendor's ability to fulfil the order has been undermined. As a result, a request has been made to cancel the order and obtain a full refund of €2,421.58 to the original payment method. I do hope I get a response from the company confirming the cancellation a refund issuance, otherwise I will have to escalate matters further.

Reply from www.originalcarparts.com

Dear Aziz, We spoke on the phone last week regarding this order. After our conversation, we ordered these rims from another supplier. If everything goes as expected, they will arrive at our warehouse this coming week. We will ask them if they can send us a tracking link in advance so we can keep an eye on it for you. I expect to hear back from them on Monday, and I will update you as soon as I know more. Kind regards, Omar
Community member 
1 Reviews
 Verified
All was ok. I recommend this shop

Reply from www.originalcarparts.com

We're delighted to hear that you had such a great experience with our shop! Thank you so much for your recommendation!
Community member 
8 Reviews
 Verified
heb het pakket nog niet ontvangen
Community member 
1 Reviews
 Verified
Order processing times weren't fast, but everything I ordered arrived correctly. The only negative is the email response. I emailed several times to check on my order, but they never responded. Other than that, nothing to report. The products arrived correctly. I will definitely order again.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Nice OEM products against a good price

Products as described, original oem quality. Very happy with these. Delivery via PostNL was poor, suggest to choose a different courier

Reply from www.originalcarparts.com

Dear Martijn, Thank you so much for your positive review and kind words about our products. We're really glad to hear that you're happy with the quality. It means a lot to us! At the same time, we're sorry to hear that the delivery via PostNL did not meet your expectations. We carefully compare which carrier performs best in each country, and we currently chose PostNL for the Netherlands because they have the largest number of pickup points available. This way, if you're not at home when a delivery is attempted, you won't have to travel far to collect your package. That said, we take your feedback seriously. If we receive more complaints about a carrier in the future, we will certainly consider switching to a different one. We and our customers should be able to rely on the same level of service from our carriers that we strive to provide ourselves. Thank you for the feedback and we truly appreciate it. Every piece of feedback we receive is taken seriously and helps us continue improving our service. Kind regards, Omar Original Car Parts Team
Community member 
1 Reviews
 Verified
Community member 
3 Reviews
 Verified
Community member 
1 Reviews
 Verified

ΠΟΛΥ ΚΑΛΗ ΕΤΑΙΡΙΑ ΓΙΑ ΑΞΕΣΟΥΑΡ ΑΥΤΟΚΙΝΗΤΩΝ

Είχα άμεση ανταπόκριση στο αίτημά μου, και έγινε και πολύ καλή διαχείρηση του λάθους που προέκυψε στην παραγγελία μου.

Reply from www.originalcarparts.com

Αγαπητέ πελάτη, Σας ευχαριστούμε πολύ για την υπέροχη κριτική σας και τα 5 αστέρια! Χαιρόμαστε πολύ που είστε ικανοποιημένος/η με την άμεση ανταπόκριση και τον τρόπο που χειριστήκαμε το λάθος στην παραγγελία σας. Η γνώμη σας μας βοηθά να γινόμαστε καλύτεροι κάθε μέρα. Σας ευχαριστούμε που μας εμπιστευτήκατε! Με εκτίμηση, Omar
Community member 
1 Reviews
 Verified
Parts arrived in good time and in good condition.
Community member 
1 Reviews
 Verified

Reply from www.originalcarparts.com

Thank you very much!

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www.originalcarparts.com

Original Car Parts is the go-to supplier for genuine car parts and accessories. We offer a wide range of OE parts from brands such as Volkswagen, Fiat, Ford, Opel, Peugeot, Citroën, Kia, Hyundai, Toyo...

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