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Thork Racing
Reviews:

360 reviews in the last 12 months360 total reviews  

4.71
Excellent

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Most relevant positive review

Feb 14, 2024
 Verified review
Had an issue with an old device not working with the latest update. Contacted tech support and they were awesome! So much so, they modified the last update to include a "patch" for older devices and Google play store errors with the software!!! First-rate company, and their gps map app is fantastic with all the right extra bits, including BT obdii support! Doubt I'll ever need to try another mapping program for my travels!

Most relevant negative review

Feb 2, 2024
 Verified review
I recently wrote regarding the Thork DMD 12mm AMPS Bracket SE I purchased, informing that one of the 4 bolts quickly broke in half during installation and further, that the provided holes/slots for the AMPS fitting were extremely small and had to be drilled to allow for the bolt size needed to accommodate the Carpe Iter cradle. I have received no reply or response whatsoever, not great customer service for someone who has spent extensively on your products.
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Reviews for Thork Racing

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4 days ago
 Verified review
Frustrating experience. Item was stuck at customs, Thork washed their hand off providing no info. In my case DHL also didn't contact with process to clear customs. So, the shipment returned back to Thork.
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4 days ago
 Verified review

Pending delivery and no feedback

Ordered and paid items „in stock“ over two weeks ago. Wrote two emails since to ask about delivery status and never received a reply. I’m afraid this is a scam…
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Jul 3, 2024
 Verified review
je ne peux pas noter ce que je n'ai pas reçu
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Jun 17, 2024
 Verified review
I have since I placed and order late May, not receive a delivery date, despite serval mails both direct and via Web, not heard any thing back! I still hope to hear back since the order amount has left my bank account!
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May 26, 2024
 Verified review
Poor return policy. I ordered an item that didn’t work out. They said I’d have to go through a local distributor, but never followed up with which one I was supposed to work with.
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Jun 19, 2024
 Verified review
15 days since my order and I don’t have any news
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May 16, 2024
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May 7, 2024
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Feb 2, 2024
 Verified review
I recently wrote regarding the Thork DMD 12mm AMPS Bracket SE I purchased, informing that one of the 4 bolts quickly broke in half during installation and further, that the provided holes/slots for the AMPS fitting were extremely small and had to be drilled to allow for the bolt size needed to accommodate the Carpe Iter cradle. I have received no reply or response whatsoever, not great customer service for someone who has spent extensively on your products.
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Mar 12, 2024
 Verified review

On Their Way Up! Great shop--just a little behind on development/stock

Typical Portuguese enthusiasm! I have their tablet using DMD2 and awaiting my DMD Remote1. I love shops like this that are there because they love riding bikes. Who wouldn't in Portugal?! It's obvious from their incredible tablet and nav software that they are leading edge--although still under development, the T865 makes an XT2 look like a paperweight--I have both. They also sell great quality gear--although it seems that, of the orders I've made, their stock seems a little sparse. I don't mind sacrificing a little for a shop that is doing everything to get better.
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Dec 5, 2023
 Verified review

Slow shipping bad tracking

At the moment, very unhappy with the purchase, it's been more than a week since the purchase and the shipping information is always the same.
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Answer by Thork Racing
Dec 5, 2023
I am sorry for this, this is not directly related to us since that tracking is provided by shipping company. Usually for next Spain, DPD does next day delivery, it seems it was not the case. When something like this happens its always better to inform us so we can contact DPD about it.
Feb 26, 2024
 Verified review

delivery delay without information, bad response

When I ordered every item was shown available, 6 days later I asked about the status and was told that they were waiting on one product and the farmers strike wasn't helping. Another week later I asked for the status again - no response but an information of (planned) shipment - still no answer. Talk to your customers and answer if they ask!
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Jan 30, 2024
 Verified review

not up to reputation

after numerous email exchanges in order to understand and find a solution and to make it clear that the support and yours do not correspond and having found no answer to my question, I finally modified the support by drilling myself, too bad for a good quality material or ultimately you have to drill for it to work
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Feb 13, 2024
 Verified review
My order was processed quickly and the DHL courier system worked flawlessly. But the OMD cord supplied does not fit my bike - I used the website contact form to try to get this resolved and to date have heard nothing. I therefore cannot use the OMD that I bought. Rather disappointing
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Feb 16, 2024
 Verified review
Only thing dispayed on DMD2 (beta as demanded) is throtthe and speed sent from my Bmw f 800 gs 2016. Should be able to do more since orher apps detect alot from engine etc. A Idea would be that DMD2 makes a Dashboard with all sorts of info like drivemode, blinkers etc.
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Jan 5, 2024
 Verified review
I am not satisfied that parts are shown as "in Stock" during order process and after the order it turns out, that some parts are not in Stock. Update for information only on e-Mail Demand. Definitively Room for improvement.
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Feb 25, 2024
 Verified review
Do not describe a product you are selling as "in stock-delivered in three days" while it is not: I ordered your device two weeks ago and it is not even shipped.
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Feb 9, 2024
 Verified review
Haven’t received my package for 3rd week now. Zero reply on mail or via your website formula.
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Mar 18, 2024
 Verified review
I still have not received my order, but the rating is already requested.
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Mar 16, 2024
 Verified review
Get back to me when I ask a question
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