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Top positive review
Jan 9, 2024
Verified review
Sport Conrad is good in so many ways, but shipping is not entirely one of them. They sent out the skis I ordered very promptly (thanks for that!), much more promptly than a French company where I live, would have.
Unfortunately, however, they continue to use UPS which I have consistently told them is a problem in France. I live in an apartment building (a "residence") with a coded front entry. I have given the code and my phone to Sport Conrad.
However, every single time a delivery is to be made, the driver neither rings, nor leaves a failed delivery notice. I am always waiting for a call to assist the driver. A 'delivery attempt' is claimed but this is a lie. The package never comes.
This time, after I saw a text about a failed delivery, my wife chased down the driver in Chamonix where we live. He claimed not to have my phone or the door entry code. This may be UPS's fault, but I've alerted Conrad to this several times so they bear co-responsibility, IMO.
What I would prefer is a different carrier. Failing that, I would like a delivery option to be a UPS access point.
At the very least I think Sport Conrad should follow up with UPS France about this recurring problem. I can't reschedule deliveries to other places where I go to collect, without a UPS "info notice" of failed delivery nd a new UPS number on it. I never get this as the driver never leaves anything.
This time I paid for a relatively prompt delivery (so an extra charge), but the UPS rescheduled my delivery by a day for no reason at all. They often do this as well, which has nothing to do with getting inside my apartment building. This means that the object never leaves the local UPS distribution center (Annecy).
Very, very annoying.
I usually buy from Conrad and typically the service was perfect, but for this specific order unfortunately I have a complaint. The bindings were mounted not correctly. I asked for 318 mm boot length, they were shorter, about 1cm. Luckily, I was able to adjust by myself turning the screw, because luckily there was enough space for moving the rear binding back, but this was just by chance. The mounting point as a result I fear will be a little beat back vs recommended, but hope not feeling this difference just for 1 cm. I also add that it's not clear , from the website, how to raise a complaint on a specific order, you are asked to fulfill a generic form, instead of having the direct complaint link from the order.
More than 10 business days to make a delivery within EU is not admissible.
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Answer by Sport Conrad
Dec 12, 2023
Hello
We apologise for any inconvenience caused.
If you have any problems, please contact the CS at Sport Conrad.
Since Black Friday everything takes a little longer
Sport Conrad Team
Jan 18, 2024
Verified review
Package theoretically delivered even if I'm not at home as travelling
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Answer by Sport Conrad
Jan 18, 2024
Dear Customer,
we are in contact via e-mail with you already.
Best regards,
Sport Conrad
Customer Service
Sep 25, 2023
Verified review
We hebben de schoenen nog steeds niet ontvangen en niets meer gehoord
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Answer by Sport Conrad
Sep 25, 2023
Good day,
We will check your order as soon as possible and contact you by email.
Best Regards
Sport Conrad / CS-Team
Dec 11, 2023
Verified review
Wrong mounting.
The bindings are mounted incorrect. It’s not possible to adjust.
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Answer by Sport Conrad
Dec 12, 2023
Hi
We apologise for the inconvenience caused.
Please contact the CS from Sport Conrad with the problem
Sport Conrad Team
Oct 23, 2023
Verified review
Have not recieved the goods or any info after the invoice
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Answer by Sport Conrad
Oct 23, 2023
Dear Customer,
sorry for the delay in delivery, we will send the products out to you today via express shipping.
Best regards
Sport-Conrad-Team
Dec 30, 2023
Verified review
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Answer by Sport Conrad
Jan 2, 2024
Sehr geehrter Kunde, Sehr geehrte Kundin,
bitte wenden Sie sich mit ihrem Problem an den CS vom Sport Conrad.
Gute neues Jahr
Sport Conrad
Dec 24, 2023
Verified review
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Answer by Sport Conrad
Dec 27, 2023
Sehr geehrter Kunde, Sehr geehrte Kundin,
bitte wenden Sie sich mit ihrem Problem an den CS von Sport Conrad.
Sport Conrad Team
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