Review summary
Customers consistently praise the support team for their responsiveness, helpfulness, and effective problem-solving. Fast and timely delivery is frequently highlighted, and many appreciate the wide selection and availability of products, making it convenient to find needed items in one place. The website is generally easy to use and informative, with competitive and attractive prices noted as a strong advantage. Secure and careful packaging is often mentioned positively, and return processes and issue resolution are usually smooth and efficient. However, some customers report occasional lapses in communication or tone from the support team. Delivery delays and inconsistencies, often related to external couriers such as UPS, are a recurring issue, with complaints about missed deliveries, lack of courier communication, and split shipments. There are sporadic complaints about price fluctuations and high shipping costs, as well as poor packaging quality and occasional damage to boxes or products. Some users experience technical glitches, usability issues, or difficulties with payment and order tracking on the website. Additionally, a few customers encounter frustrations with compensation or product defects during the returns process.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsSport Conrad
(225)
(82)
(145)
(698)
(7246)
Verified
My experience with Sport Conrad was excellent. I was shopping for ski boots and poles and found exactly what I was looking for, prices were great and the support team was great throughout.
After I’d already placed and paid for my order, I decided to change the skis — swapping a pair of Nordica Enforcers for Salomon Stance Pro. I was pretty sceptical going in, since some of the reviews I’d read about their support weren’t encouraging. But I tried anyway, and after just a couple of emails they switched the skis in my order with no bureaucracy at all (both pairs were the same price). The swap was handled entirely over email, simply and quickly, which was truly impressive given what I’d been bracing for. 5 out of 5.
Shipping was quick too. I placed the order on Friday, all the replacements were sorted by Monday, and the packages arrived Wednesday and Thursday. Worth noting that because of the order’s size it came in several parcels on different days — each with its own tracking link — so don’t be surprised if everything doesn’t land at once.
Verified
I am writing to share my exceptional experience regarding my recent ski boot purchase. While the boots arrived quickly and exactly as described, I particularly wanted to highlight the follow-up service I received.
The team was incredibly helpful in providing the specific boot length measurements I needed for a binding fitting prior to the delivery. Most unexpected for an online order. Thank you again for the excellent support.
Verified
Shipping improvements needed, otherwise a good experience
I like the variety of products and the possibility to find all i need in one place at a stor I trust.
However, I think you could improve your delivery in the following way:
Offer free delivery after purchase reaches a certain limit.
Your packaging should improve!! This is the second time (in a row) I receive delivery in a broken cardboard box. Fortunately this time noting was missing. The box itself as well as the tape you use does not seem to be good enough as parts of it was broke when I recieved the package. I don't want to worry about if future deliveries might not come with all articles I order, and I certainly don't want to worry about the hassle it means to follow up on missing articles. Last time I was offered money back but still had to find the article somewhere else which took time. Time i was hoping I would not need to spend.
MfG / Sven-Roland
Verified
Fast delivery to Sweden nice prices and a large stock of products. The only thing that annoys me is the pricetag in the shoes which you have placed inside on the inner sole, it's very difficult ro remove it's sticks really hard and some of it is still left on the inner sole maybe you should change to pricetags with another glue that makes it easier to remove.
Verified
unfair fees
I really don't like the hypocritical fee for bulk items: if I buy one pair of cross country skies, two or three, the packaging is pretty much the same, it's unfair to have to pay a double (or higher) fee; therefore, I bought one pair only and I hope there'll be an offer soon or later: I really don't want to waste 45 euros in shipping cost! All that has nothing to do with the environment. Actually, it's damaging for the environment because this system doesn't encourage the customer to buy in a unique order.
Verified
Very good follow up
Sport Conrad processed and dispatched the goods very quickly. They followed up with me as I had given a faulty measurement for ski boot size.
The actual shipping was however not perfect. The subcontractor used by UPS (Lastbilsstation) held the shipment for more than 10 days before they could dispatch the cargo with another subcontractor.
The actual products were in excellent condition and I’m very satisfied with the purchase.
Verified
excellent support and service
So far, excellent support and service. The long delivery lead time for one parcel is related to ongoing strike at Belgian National Post (DHL subcontracted the delivery to BPost), so nothing related with Sport Conrad activities. Will be able to give a final evaluation when I receive the two parcels which are on his way to me (one of them blocked for the above mentioned reasons).
Verified
When I made a mistake with my delivery address (I forgot I would not be home) Sport Conrad staff sorted it out for me without fuss despite the delivery process having passed out of their control to the courier. It was entirely my fault so I appreciated their efforts and the delivery was subsequently safely received by a friend.
Verified
Good shop with poor portal.
+ good price
+ good service
- their website is quite obsolete, slow and not good UX
- poor profile and orders management on their portal
- confirming my invoice and delivery information took 3 days (it is part of my profile and was also added to the order as well)
I am regular and will buy here again, because I am sure I will always get what I order and the price is also ok. But there is always some issue with the order, confirming data that are on the order or in the profile. And it slows the delivery.
Verified
The packaging was awful
The box containing the products was poorly closed, with the skis falling down from the base. The box was also torn in several places and full of holes. Even the small box containing the skins was torn. Please see the attached pictures. It seems to me that the original product packaging was poor form the start, but also that the parcel was treated badly during shipping, sustaining several impacts.
I am not returning the products as they seem to be OK, but I will think twice before buying from Sport Conrad again, as the price of the products and shipping deserves much more careful handling of the parcel by Sport Conrad and the shipping company. It's quite shameful.
The customer service offered me a 20€ voucher for my next purchase in response to this issue, which I appreciate. But since I am from Spain that voucher barely covers the shipping costs.
Reply from Sport Conrad
Dear Customer
Please contact the CS at Sport Conrad with your problem.
info@sport-conrad.de
Sport Conrad Team.
Verified
Unexpectedly high-quality communication and fast delivery.
Excellent range of goods and prices. Surprisingly fast and reliable communication. The goods were delivered to me very quickly, without any complications. This is my first experience with this company and I was a little unsure at first whether it was reliable. Today I have no regrets and I recommend it to others.
Verified
Smooth and Well-Organized Service
I would like to share my positive experience with your store. I truly appreciated the well-designed customer journey – from order placement to final delivery. The entire process felt smooth, clear, and thoughtfully organized.
Your attention to customers, timely communication, and the clear information provided at every stage made the experience reassuring and pleasant. The delivery was also very fast, which I greatly value.
Thank you for your professionalism and genuine care for your customers. It makes a real difference.
Verified
Great shopping experience at Conrad Sport!
I recently purchased the Fischer Adventure 62 cross-country skis from Conrad Sport and I’m very pleased with the whole experience. The website is easy to navigate, with a wide selection of high-quality products. The purchasing process was quick and secure, and customer service was helpful and friendly. The shipping was fast, and the skis arrived in perfect condition. I highly recommend Conrad Sport for anyone looking for quality sports equipment and excellent service!
Verified
Good website with lots of information about the products. A good price for the items I wanted, and easy to select plus give specific instructions (binding positioning). The items were dispatched very quickly using UPS, and as I'm in the UK, there was no VAT on the invoice. (Note: UPS don't specifically contact you to alert you to having to pay import charges, so check regularly once you have the link from Sport Conrad. Easy to pay and the items were not held up due to UK customs.)
Verified
Mi è piaciuto l'offerta molto interessante su diversi prodotti,in particolare per il Trail Running. Tempi di spedizione veloci.
Non mi è piaciuto dover pagare spese di spedizione dato che ho acquistato per più di 100€. Alcuni siti anche all'estero sopra certe cifre consegnano gratis.
Verified
Quick dispatch from Sport Conrad and skis arrived in good condition. Only drawback is UPS, they’re by far the worst delivery service in Sweden. Utterly horrible customer experience they tried to deliver two times but ”could not get into the apartment house”, no calls and no contact. No other last mile delivery service in Sweden has this problem and it’s generally known that UPS is horrible in Sweden.
Verified
I had some problems with UPS, because they came to our house twice in the morning, but in the mornings there is nobody at home, because my wife and me with are both working, and they didn't give me any other alternative to talde the parcel. Trying to find a solution, I wasted a lot of time with boring chatbots. Finally, I managed to my skies.
Verified
Reliable shop with efficient service
The store offers a wide selection and good prices, making it easy to find what you need without overspending. I also appreciated the fast processing of my order—despite being an international delivery, the package was handled quickly and arrived without any issues. Overall, a reliable shop with efficient service.
Verified
Very professional in terms of mounting bindings, delivery etc. Excellent range of high quality gear. Only downside: didn't fint any waxing service when I ordered my new skis. Minor issue though. I would also like to be able to donate to: 1. Ukraine, and 2. Organizations such as Protect our winters etc.
Please keep up your excellent job!
Verified
Great online shopping experience
The whole experience of online shopping (pair of skis and ski poles) at Sport Conrad was smooth and without any complications. Specification of the product are available in detail. Also other useful information were easily accessible and available (e.g. delivery times, delivery costs, etc). In the end also delivery itself was performed in suggested times, so everything was smooth. I am also very happy with the product itself. Will come back to Sport Conrad, for sure.