Sport Conrad
Reviews:

15,525 total reviews   8,410 reviews in the last 12 months

Review summary

Customers consistently appreciate the quick and timely delivery of their orders, the responsive and professional customer service, and the high quality and condition of products. The prices are generally seen as attractive and competitive. Many customers also value the secure and well-packaged deliveries, the informative and user-friendly website, the wide range and availability of products, and the smooth and quick returns process. However, some customers mention delays or issues with couriers, impersonal or passive-aggressive communication from customer service, defects or minor issues with products on arrival, dissatisfaction with shipping or customs fees, problems with damaged or inadequate packaging, criticism of outdated website design or filter/order management issues, and occasional complications in the returns process.

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ReviewsSport Conrad

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Community member 
2 Reviews
 Verified

all my respect for Conrad team and their commitment…

For the Conrad team and their commitment, all my respect. I have also, ordered from them before. I ordered a pair of skis and they arrived at the local courier in 3 working days. However, the local courier, UPS, kept it for 4 days without contacting me, saying that the address was incomplete, although the data given to the recipient was correct. Unfortunately, local UPS is below expectations.
Community member 
1 Reviews
 Verified

Perfect ski for intermediate kids and top service for years!

I bought the Atomic Redster J2 (130 cm) for my 11-year-old son who weighs 32 kg and is 140 cm tall. The ski is absolutely perfect for his weight. The Bend-X technology is amazing because it allows lighter kids to flex the ski properly and hold a great edge on steep red slopes. The integrated L 6 GW binding fits perfectly in the safe, central position of the rail with no risk of releasing under heavy load.I have been buying from Sport Conrad for years. Back in 2022, I bought my own skis from them – the Fischer RC One 73 AR + RS 11 PR. I am still extremely satisfied with my Fischer skis; they are incredibly stable and high-performing on all black and red slopes.Sport Conrad did an amazing job with the free binding mounting, and the shipping to Bulgaria was fast and secure. Highly recommend!
Community member 
1 Reviews
 Verified
My experience with Sport Conrad was excellent. I was shopping for ski boots and poles and found exactly what I was looking for, prices were great and the support team was great throughout. After I’d already placed and paid for my order, I decided to change the skis — swapping a pair of Nordica Enforcers for Salomon Stance Pro. I was pretty sceptical going in, since some of the reviews I’d read about their support weren’t encouraging. But I tried anyway, and after just a couple of emails they switched the skis in my order with no bureaucracy at all (both pairs were the same price). The swap was handled entirely over email, simply and quickly, which was truly impressive given what I’d been bracing for. 5 out of 5. Shipping was quick too. I placed the order on Friday, all the replacements were sorted by Monday, and the packages arrived Wednesday and Thursday. Worth noting that because of the order’s size it came in several parcels on different days — each with its own tracking link — so don’t be surprised if everything doesn’t land at once.
Community member 
2 Reviews
 Verified
I am writing to share my exceptional experience regarding my recent ski boot purchase. While the boots arrived quickly and exactly as described, I particularly wanted to highlight the follow-up service I received. The team was incredibly helpful in providing the specific boot length measurements I needed for a binding fitting prior to the delivery. Most unexpected for an online order. Thank you again for the excellent support.
Community member 
1 Reviews
 Verified

Shipping improvements needed, otherwise a good experience

I like the variety of products and the possibility to find all i need in one place at a stor I trust. However, I think you could improve your delivery in the following way: Offer free delivery after purchase reaches a certain limit. Your packaging should improve!! This is the second time (in a row) I receive delivery in a broken cardboard box. Fortunately this time noting was missing. The box itself as well as the tape you use does not seem to be good enough as parts of it was broke when I recieved the package. I don't want to worry about if future deliveries might not come with all articles I order, and I certainly don't want to worry about the hassle it means to follow up on missing articles. Last time I was offered money back but still had to find the article somewhere else which took time. Time i was hoping I would not need to spend. MfG / Sven-Roland
Community member 
2 Reviews
 Verified
Fast delivery to Sweden nice prices and a large stock of products. The only thing that annoys me is the pricetag in the shoes which you have placed inside on the inner sole, it's very difficult ro remove it's sticks really hard and some of it is still left on the inner sole maybe you should change to pricetags with another glue that makes it easier to remove.
Community member 
1 Reviews
 Verified

unfair fees

I really don't like the hypocritical fee for bulk items: if I buy one pair of cross country skies, two or three, the packaging is pretty much the same, it's unfair to have to pay a double (or higher) fee; therefore, I bought one pair only and I hope there'll be an offer soon or later: I really don't want to waste 45 euros in shipping cost! All that has nothing to do with the environment. Actually, it's damaging for the environment because this system doesn't encourage the customer to buy in a unique order.
Community member 
1 Reviews
 Verified

Very good follow up

Sport Conrad processed and dispatched the goods very quickly. They followed up with me as I had given a faulty measurement for ski boot size. The actual shipping was however not perfect. The subcontractor used by UPS (Lastbilsstation) held the shipment for more than 10 days before they could dispatch the cargo with another subcontractor. The actual products were in excellent condition and I’m very satisfied with the purchase.
Community member 
4 Reviews
 Verified

Excellent 👌🏼

Beautiful, comfortable, invisible when you inactive and pure satisfaction on the trail. I just felt in love with New Balance. Fits perfectly. Sole feels like lightweight hiking boots when you walk, but Fresh Foam make magic when you run. Exactly the right (for me) cushion on the ground.
Community member 
1 Reviews
 Verified

excellent support and service

So far, excellent support and service. The long delivery lead time for one parcel is related to ongoing strike at Belgian National Post (DHL subcontracted the delivery to BPost), so nothing related with Sport Conrad activities. Will be able to give a final evaluation when I receive the two parcels which are on his way to me (one of them blocked for the above mentioned reasons).
Community member 
2 Reviews
 Verified
When I made a mistake with my delivery address (I forgot I would not be home) Sport Conrad staff sorted it out for me without fuss despite the delivery process having passed out of their control to the courier. It was entirely my fault so I appreciated their efforts and the delivery was subsequently safely received by a friend.
Community member 
1 Reviews
 Verified

Good shop with poor portal.

+ good price + good service - their website is quite obsolete, slow and not good UX - poor profile and orders management on their portal - confirming my invoice and delivery information took 3 days (it is part of my profile and was also added to the order as well) I am regular and will buy here again, because I am sure I will always get what I order and the price is also ok. But there is always some issue with the order, confirming data that are on the order or in the profile. And it slows the delivery.
Community member 
1 Reviews
 Verified
Poco puedo decir. La información precisa y la oferta muy buena En cuanto al producto ya lo conozco. Tengo las mismas fijaciones montadas en un Dynastar y estas las montare en un NAVIS, aunque un poco mas pesadas lo compensa su robustez
Community member 
2 Reviews
 Verified

Huge, but still excellent personal help

Excellent online store with a personal touch. Very fast, friendly and professional help. Prices on winter gear is amazing this time of the year. Fast handling and shipping within Europe. 10/10. Can really recommend this store!
Community member 
1 Reviews
 Verified

The packaging was awful

The box containing the products was poorly closed, with the skis falling down from the base. The box was also torn in several places and full of holes. Even the small box containing the skins was torn. Please see the attached pictures. It seems to me that the original product packaging was poor form the start, but also that the parcel was treated badly during shipping, sustaining several impacts. I am not returning the products as they seem to be OK, but I will think twice before buying from Sport Conrad again, as the price of the products and shipping deserves much more careful handling of the parcel by Sport Conrad and the shipping company. It's quite shameful. The customer service offered me a 20€ voucher for my next purchase in response to this issue, which I appreciate. But since I am from Spain that voucher barely covers the shipping costs.

Reply from Sport Conrad

Dear Customer Please contact the CS at Sport Conrad with your problem. info@sport-conrad.de Sport Conrad Team.
Community member 
1 Reviews
 Verified

Unexpectedly high-quality communication and fast delivery.

Excellent range of goods and prices. Surprisingly fast and reliable communication. The goods were delivered to me very quickly, without any complications. This is my first experience with this company and I was a little unsure at first whether it was reliable. Today I have no regrets and I recommend it to others.
Community member 
4 Reviews
 Verified

Smooth and Well-Organized Service

I would like to share my positive experience with your store. I truly appreciated the well-designed customer journey – from order placement to final delivery. The entire process felt smooth, clear, and thoughtfully organized. Your attention to customers, timely communication, and the clear information provided at every stage made the experience reassuring and pleasant. The delivery was also very fast, which I greatly value. Thank you for your professionalism and genuine care for your customers. It makes a real difference.
Community member 
1 Reviews
 Verified
Great shopping experience at Conrad Sport! I recently purchased the Fischer Adventure 62 cross-country skis from Conrad Sport and I’m very pleased with the whole experience. The website is easy to navigate, with a wide selection of high-quality products. The purchasing process was quick and secure, and customer service was helpful and friendly. The shipping was fast, and the skis arrived in perfect condition. I highly recommend Conrad Sport for anyone looking for quality sports equipment and excellent service!
Community member 
1 Reviews
 Verified
Good website with lots of information about the products. A good price for the items I wanted, and easy to select plus give specific instructions (binding positioning). The items were dispatched very quickly using UPS, and as I'm in the UK, there was no VAT on the invoice. (Note: UPS don't specifically contact you to alert you to having to pay import charges, so check regularly once you have the link from Sport Conrad. Easy to pay and the items were not held up due to UK customs.)
Community member 
4 Reviews
 Verified
Mi è piaciuto l'offerta molto interessante su diversi prodotti,in particolare per il Trail Running. Tempi di spedizione veloci. Non mi è piaciuto dover pagare spese di spedizione dato che ho acquistato per più di 100€. Alcuni siti anche all'estero sopra certe cifre consegnano gratis.

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