Review summary
Customers consistently praise the shoes for their exceptional comfort, with many describing them as the most comfortable footwear they have owned. The unique and attractive design, including appealing colors and versatile aesthetics, is also a frequent highlight. The shoes are regarded as well-made, durable, and crafted from high-quality materials. Shipping is generally fast and reliable, and customer service is often described as responsive, helpful, and proactive in addressing issues. However, there are notable negative aspects reported by customers. Many express dissatisfaction with the sizing, citing shoes that run too large, too small, or too wide, which has led to returns and frustration. Shipping costs, unexpected fees, and return difficulties are common complaints, and some customers find the high price point excessive, especially when factoring in additional charges. A few also mention frustrations with certain customer service processes.
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How Trusted Shops prevents fake reviewsReviewsrow.satorisan.com
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Verified
Love these shoes. Exactly what I wanted.
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Charging $60 to return products to a USA facility is robbery. One pays $30 in shipping to the customer under the guise its coming from Spain when again the order arrives in 3 days USPS Sure Post. $90 in extra charges for footwear that does not fit. Ill be sure to never order again and discourage others to avoid too. A big rip off.
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Always pleased with Satorisan shoe quality and style. I only wish they would bring back the ankle high Heisei Suede chukka shoe/boot.
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The shoe and the quickness in delivery
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The canvas shoes I ordered are sized for men and women. I figured I would try them as I totally love the canvas white 'sneakers" with Pink laces i bought from S several years ago and I couldn't find a similar style for women in the recent collections. These shoes are very cute but waaaayyyy too wide for my relatively narrow female foot. They are loose and slip off my foot with the little bit of try-on walking I did. I know it's got to be less expensive to make a unisex shoe but that certainly doesn't always work. Pls design and make some cool canvas shoes for women as you used to! TY! Andrea
Verified
The shoes are great, but don't use UPS for shipping. I recommend using DHL
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Beautiful shoes every time! Comfortable, sturdy, stylin', good for my feet. What's not to like? Satorisan is a head of the design curve with its unapologetic coolness. And designs shoes that are a pleasure to walk in!
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Look and feel are great.
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Great shoe - no extra laces
Really love this brand. They are a ‘retro’ style and very comfortable for my narrow foot. I always add a very thin insert so I get some arch support. The shipping is steep ($25 to US) so I can only buy them when they have a sale. A pair of extra laces of a different color used to be included with the shoes but no longer. This was a fun feature that I miss. They arrived within a few days of ordering via FedEx.
Verified
The shoes are perfect as always….. but you forgot the extra insoles that usually come with that become valuable in the longevity of the shoe.
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These are great shoes. I have a lot of foot problems being older and these are almost the only shoes I wear. I will say the Kwahu Winter Fantasy fits tighter than the warm weather Kwahu. Not that you have to size down, but it's winter so you probably want to wear socks, which you can't if you buy your normal size. If you want to wear socks, maybe size up on that one. The only thing that upsets me about Satorisan is they keep discontinuing the shoes that are best for my feet. If you like a pair buy several because they will disappear and never be made again. A bummer if you look to replace a pair.
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The selection of unique shoes is awesome. The delivery time was excellent. Pricing is about 20% higher than equivalent products.
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Love the shoes and had never had to exchange/return anything. Website informed me that there were no exchanges, had to place order for replacement shoes and deal separately with return.
I started the prescribed process. Did form but got email stating that there had been an “error” in generating shipping label. Did finally show up embedded in return instructions.
$30 fee seems exorbitant and honestly made me reevaluate further purchase plans.
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Amazing shoes! Leather and craftsmanship is TOP, TOP quality. And the delivery was so fast--I couldn't believe how fast they arrived to the U.S.!! LOVE SATORISAN!
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The chacrona linen shoes are the most comfy nice shoes I have ever owned. A neurodivergent persons dream. They fit and were immediately so nice feeling out of the box. Recommended to my friends right away. Great shoe.
Verified
Nice looking, easy to slip on.
Weighs a bit too much. Not as light as I expected
