bradorshop.us Reviews:
Review summary
Reviews for bradorshop.us are consistently positive. Customers frequently praise the exceptional quality, materials, and craftsmanship of the sandals. Many highlight the sandals' comfort and perfect fit, and the stylish, beautiful design is often admired. Fast and reliable shipping is widely appreciated, and customer service is often described as responsive, helpful, and efficient. Some customers also find the return and exchange process easy. A small number of customers note issues with consistency in quality. A few report discomfort or issues with leather stiffness, and there are occasional disappointments regarding discontinued or inconsistent styles. Some customers experienced shipping delays or lack of updates. There are also reports of slow responses or rudeness from customer service, and others encounter difficulties and frustration with return and exchange policies.
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Reviews for bradorshop.us
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Excellent customer service and product quality. This was my first time ordering from Brador and I couldn't be more pleased. I am usually a US womens size 9 so I ordered Euro size 39 bit they were too small. The responded in less than 24 hours and provided free return shipping and once I shipped thw sandals back I received a size bigger within a few days and the fit perfect. These are high quality leather and very nicely made. The leather is softening beautifuly after only wearing them a couple days. These will soon conform to my feet and be my go to sandals for summer and travel.
Answer by bradorshop.us
Thank you for your kind words! We’re thrilled to hear that your first experience with Brador was such a positive one.
We’re glad our customer service team could assist you quickly with the size exchange and make the process smooth and hassle-free. It’s great to know the new size fits perfectly and that you’re already enjoying the comfort and quality of the leather.
Our goal is to create products that not only look beautiful but also become even more comfortable over time, so it’s wonderful to hear your sandals are already adapting to your feet.
We truly appreciate your support and hope your Brador sandals will be your trusted companion for many summers and travels ahead
I love my Rio Mahogany Sandals!!
I purchased the Rio Mahogany Sandals and absolutely love them! They provide the look I was aiming for and are of great quality and incredibly comfortable. The communication was excellent, and they were shipped quickly, arriving within a week. They have become my new favorite summer sandals. I will definitely buy shoes from Brador again.
Answer by bradorshop.us
Thank you so much for your wonderful review!
We’re thrilled to hear that the Rio Mahogany Sandals are exactly what you were looking for and that you find them high-quality, comfortable, and already your new summer favorites.
We’re also very happy to know that communication and shipping met your expectations.
We can’t wait to welcome you back—helping you find your next pair of Brador shoes will be a pleasure!
Thanks again for your trust ✨
Sad it didn’t work
The shoes were so uncomfortable, the leather was so thick and stiff on the top that it was an immediate no. The sole was also not flexible or soft. They looked really cute and were made of genuine materials, but I was not about to destroy my feet breaking them in. Returning the shoes I’m on my own shipping them to an address however I like. I wish there was an easier return, even if I still have to pay for the returns. (Like Happy returns).
I received the pair of sandals I ordered.
I'm very satisfied with the genuine and exquisite leather finish and craftsmanship.
Keep up the good quality.
Thank you much,
Exquisite craftsmanship. Excellent service. Reasonable price for what wears like a luxury item. Knock my socks off (who wears socks with sandals, anyway?)
The leather from Italy is usually very soft. I loved the style of the shoe but found the leather hard.
I am also disappointed with their policy of paying for returns and exchanges. I would have tried another style but not at this cost.
Answer by bradorshop.us
Dear customer, we’re sorry you didn’t have the chance to try the shoes, but we’d like to reassure you: the leather naturally softens after the first use, becoming immediately more comfortable.
We also want to remind you that size exchanges have always been free, so you can easily choose another size at no additional cost.
There was no communication about my order between the day it was paid for on November 20 until it shipped on approximately December 18. Additionally, when I sent inquiries about my order, no one was able to provide any information about it. It would have been a better experience if you let people know when they can expect shipment and delivery as well as status updates if the order will take a month as this one did.
Answer by bradorshop.us
Dear customer],
We are very sorry for the inconvenience you experienced regarding your order. Unfortunately, the logistics provider we rely on has been facing delays due to the high volume of orders during the Black Friday and Christmas period.
Please be assured that we did everything possible to resolve the situation as quickly as we could. We would like to emphasize that orders are usually processed and shipped within just a few days. We kindly ask for your patience during these peak sales periods, as delays can occasionally occur.
We sincerely apologize for any frustration caused and appreciate your understanding.
Kind regards,
High quality and stylish sandals
I had been searching for a high quality, comfortable leather sandal for a long time. Last year, I can't even remember how I came across the Brador brand. I bought a pair of black sandals that has been incredibly comfortable and beautiful. I loved them so much that I ended up buying a brown sandal this year when I heard about the sale. I am forever a fan.
Answer by bradorshop.us
Thank you for your kind words! We’re delighted to hear that your experience with Brador was exceptional and that you’re happy with the quality and fit of your sandals. We truly appreciate your support and look forward to welcoming you back again soon!
Good fit and quality sandals.
Love these sandals… utmost quality and…
Love these sandals… utmost quality and a perfect fit. I have not had to break them in at all, truly feel bespoke!!!! Thank you
excellent shopping experience
Very good presentation and delivery. Excellent quality and comfort. I made a mistake with the size, and they sent me new sandals in the correct size, and the return was very easy. I loved them. I will definitely continue shopping with Brador.
Answer by bradorshop.us
Thank you so much for your kind words! We're really happy to hear that you appreciated the quality, comfort, and service. We're glad the size exchange went smoothly and that you're enjoying your new sandals. It's a pleasure to have you as a customer, and we look forward to having you shop with Brador again soon!
It took a little longer than I anticipated to get the exchange item sent, and I did not hear back when I reached out to inquire, but overall I am happy with the way the exchange was handled.
I want to return my order and you have made that impossible
Answer by bradorshop.us
Dear customer,
we are sorry to hear that you felt returning your order was made difficult or impossible. After you contacted us by email requesting information, we promptly sent you all the necessary instructions to complete your return correctly.
We always do our best to reply to customer inquiries as quickly as possible. Please note that our customer support team operates from Italy, so there may occasionally be slight delays due to time zone differences.
If you need any further information or additional assistance, please feel free to contact us again by email.
Best regards.
Wonderfully made; Striking appearance
Turn around time to get these from the store was wonderful given the quality and build. So far, so good. I will likely come back for other items in the future if these hold up!