harveystore.com Reviews:
Review summary
Customers mostly report positive experiences with harveystore.com. Customers praise the fast shipping, with many highlighting the speed of delivery. The packaging quality is generally regarded as excellent and secure. Many customers are satisfied with receiving original and authentic products, and pricing is often seen as attractive or fair. Some customers also appreciate prompt and professional responses from customer support. However, there are reports of significant delivery delays. Opinions on customer support are mixed, with several customers experiencing slow, unhelpful, or absent communication. The returns process is a notable area for improvement, as several customers complain about lack of instructions, slow response, or inadequate support. A few customers mention issues with missing original boxes in packaging, concerns about receiving used or faulty items, and unexpected extra charges or unclear fees.
This text was automatically created by an AI system from user reviews.
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Reviews for harveystore.com
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Shameful service!
The website stated 2–7 days delivery, but after 7 days my order had not even been dispatched. I sent several polite emails and follow-ups, and they were either ignored or answered with vague promises that were not kept.
I was even told the watch would be shipped that day, and it still was not sent.
For a retailer taking this amount of money from customers, this is simply unacceptable. Poor communication, misleading delivery information, and no respect for the customer’s time or money.
Based on my experience, I would not recommend this store.
Answer by harveystore.com
Dear Customer,
We are sorry to read your review, however we would like to clarify a few important points.
Your order was a pre-order, and the estimated shipping time was clearly indicated on the product page as approximately one week before dispatch.
The initial delay occurred with Deutsche Post, which was outside of our direct control. In order to resolve the situation as quickly as possible, we arranged a new shipment via UPS at our own expense, and we also refunded your original shipping costs.
We therefore believe that we took appropriate steps to handle the situation and support you.
Kind regards,
HarveyStore Team
Answer by harveystore.com
Vielen Dank für Ihre Bewertung!
Bianca Harvey Store Team
Answer by harveystore.com
Thank you very much for your 5-star review and for your trust!
Kind regards,
Bianca Harvey Store Team
Answer by harveystore.com
Thank you very much for your 5-star review and for your trust!
Bianca Harvey Store Team
Answer by harveystore.com
Thank you very much for your review!
Kind regards,
Bianca Harvey Store Team
Answer by harveystore.com
Wir schätzen Ihr Feedback sehr und danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Bianca Harvey Store Team
Bad experience with support - they answered my question after I contacted them a second time 5 days later. The package containing the watch wasn’t shipped on time - only after I asked when the package would leave the warehouse was it finally sent a short time later. In the meantime I buyed the watch at another dealer, so this watch will be sent back.
Not bad)
Selled to me a used watch without folie,
Customer service doesnt answer on calls or emails
Answer by harveystore.com
Dear Ivan Milos,
We are sorry to read your review and would like to clarify the situation.
Your order was delivered on April 8th, and we did not receive any communication or evidence from your side indicating that the watch was used at the time of delivery. The request for return was only made recently.
From the photo provided, the signs visible appear consistent with wear due to use after delivery.
We would also like to emphasize that we exclusively sell brand new watches, never worn or displayed.
Our customer service is always available, and we have no record of unanswered inquiries related to your order.
We remain at your disposal to assist you further and find a suitable solution.
Kind regards,
HarveyStore Team
No one responses abou returns - ghost shop! No idea where to return and how to get money back.
Answer by harveystore.com
Dear Customer,
Thank you for your message.
We kindly ask you to follow the return instructions provided in our terms and conditions. Please note that return requests must be made within 14 days from the delivery date.
If the return is requested beyond this period, unfortunately, it is no longer possible to accept it.
Our customer service remains available should you need any further clarification.
Kind regards,
HarveyStore Team
On 03/28/2026 I sent an email for a return as specified in the description and until today 04/09/2026 I have not received the return instructions nor the address where I can send the package.
Answer by harveystore.com
Dear Customer,
Thank you for your message.
We kindly ask you to follow the return instructions provided in our terms and conditions. Please note that return requests must be made within 14 days from the delivery date.
If the return is requested beyond this period, unfortunately, it is no longer possible to accept it.
Our customer service remains available should you need any further clarification.
Kind regards,HarveyStore Team
Answer by harveystore.com
We are sorry to see that you left a negative review.
As previously communicated in our correspondence, returns are accepted within 14 days from the delivery date, in accordance with our return policy. In your case, the request was made after this period, and the watch was reported to show signs of wear.
For these reasons, we were unfortunately unable to accept the return. Our return policy is clearly stated and applies equally to all orders.
Should you have any further questions, we remain at your disposal.
Bianca Harvey Store Team
I never got the order