Review summary
Many customers appreciate the fast shipping, with deliveries often arriving quickly. Product quality receives positive remarks, with most buyers receiving original and well-packaged items. The packaging is frequently described as secure and protective, and some customers highlight clear and helpful communication from the seller. In addition, attractive pricing is noted by several shoppers. However, there are reports of delivery delays from some customers. Experiences with customer support are mixed, with complaints about slow or unhelpful service. A few customers received used or faulty goods, and some noted missing original boxes or manuals. Communication issues include delayed or vague responses, and some customers mention difficulties with returns and refunds, such as lack of instructions and uncooperative support. Unexpected charges or unclear fees have also caused frustration for several buyers.
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Verified
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Disappointing Experience
Positive: fast delivery.
Negative: The watch was not delivered in its original box, but in a different box.
A disaster for a gift.
Even more negative: Why I had to pay a foreign currency processing fee of €8.13 for an order in euros in Germany and delivery from Germany defies all logic.
All in all, unfortunately a disappointment!
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Attractive pricing, original product, good packaging, delivery in time
Reply from harveystore.com
Thank you very much for your kind review!
Best regards,
Bianca Harvey Store Team
Verified
Alles Gut, Danke!
Verified
Shameful service!
The website stated 2–7 days delivery, but after 7 days my order had not even been dispatched. I sent several polite emails and follow-ups, and they were either ignored or answered with vague promises that were not kept.
I was even told the watch would be shipped that day, and it still was not sent.
For a retailer taking this amount of money from customers, this is simply unacceptable. Poor communication, misleading delivery information, and no respect for the customer’s time or money.
Based on my experience, I would not recommend this store.
Reply from harveystore.com
Dear Customer,
We are sorry to read your review, however we would like to clarify a few important points.
Your order was a pre-order, and the estimated shipping time was clearly indicated on the product page as approximately one week before dispatch.
The initial delay occurred with Deutsche Post, which was outside of our direct control. In order to resolve the situation as quickly as possible, we arranged a new shipment via UPS at our own expense, and we also refunded your original shipping costs.
We therefore believe that we took appropriate steps to handle the situation and support you.
Kind regards,
HarveyStore Team
Verified
Great service!
Verified
Reply from harveystore.com
Wir schätzen Ihr Feedback sehr und danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Bianca Harvey Store Team
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Reply from harveystore.com
Vielen Dank für Ihre Bewertung!
Bianca Harvey Store Team
Verified
Reply from harveystore.com
Thank you very much for your 5-star review and for your trust!
Kind regards,
Bianca Harvey Store Team
Verified
Reply from harveystore.com
Thank you very much for your 5-star review and for your trust!
Bianca Harvey Store Team
Verified
Reply from harveystore.com
Thank you very much for your review!
Kind regards,
Bianca Harvey Store Team
Verified
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Reply from harveystore.com
Wir schätzen Ihr Feedback sehr und danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Bianca Harvey Store Team
Verified
Selled to me a used watch without folie,
Customer service doesnt answer on calls or emails
Reply from harveystore.com
Dear Ivan Milos,
We are sorry to read your review and would like to clarify the situation.
Your order was delivered on April 8th, and we did not receive any communication or evidence from your side indicating that the watch was used at the time of delivery. The request for return was only made recently.
From the photo provided, the signs visible appear consistent with wear due to use after delivery.
We would also like to emphasize that we exclusively sell brand new watches, never worn or displayed.
Our customer service is always available, and we have no record of unanswered inquiries related to your order.
We remain at your disposal to assist you further and find a suitable solution.
Kind regards,
HarveyStore Team
Verified
No one responses abou returns - ghost shop! No idea where to return and how to get money back.
Reply from harveystore.com
Dear Customer,
Thank you for your message.
We kindly ask you to follow the return instructions provided in our terms and conditions. Please note that return requests must be made within 14 days from the delivery date.
If the return is requested beyond this period, unfortunately, it is no longer possible to accept it.
Our customer service remains available should you need any further clarification.
Kind regards,
HarveyStore Team
Verified
On 03/28/2026 I sent an email for a return as specified in the description and until today 04/09/2026 I have not received the return instructions nor the address where I can send the package.
Reply from harveystore.com
Dear Customer,
Thank you for your message.
We kindly ask you to follow the return instructions provided in our terms and conditions. Please note that return requests must be made within 14 days from the delivery date.
If the return is requested beyond this period, unfortunately, it is no longer possible to accept it.
Our customer service remains available should you need any further clarification.
Kind regards,HarveyStore Team