Review summary
Many customers appreciate the fast delivery and often find the ordering process easy and smooth. Pricing is generally viewed as competitive or reasonable by most shoppers. Several reviews also highlight the support team's ability to resolve issues effectively. However, some customers experience delivery delays, and there are occasional concerns about higher prices. Opinions on customer service and communication are mixed, with reports of unhelpful or unresponsive support as well as problematic communication regarding order updates and issue resolution. A few customers mention that certain problems were not satisfactorily resolved.
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How Trusted Shops prevents fake reviewsReviewsAIR TEAM
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Verified
Extremely poor customer service – I strongly advise against buying from Air Team
Based on my experience, I strongly advise others not to buy from Air Team.
I have paid for goods that I have not received, and getting any real help from this company has been almost impossible. Their customer service is extremely poor. It is impossible to reach them by phone. Neither the regular phone number nor WhatsApp seems to work, and it appears that these contact channels are either not staffed or simply disconnected.
After repeated emails and messages through their support system, they eventually reply with short standard phrases such as “we will look into it”. However, nothing happens after that. They do not come back with clear information, they do not provide a proper explanation, and they do not offer any real solution.
I have also asked directly whether I can come and collect the goods myself, but they have not given me a clear answer to that either.
When a supplier accepts payment, fails to deliver the goods, cannot be reached by phone, and only replies with vague standard responses after repeated follow-ups, this is, in my opinion, highly unacceptable and deeply unprofessional. To me, this gives the impression of a supplier operating on the borderline of a scam.
I have now requested an immediate refund.
If Air Team responds quickly and resolves this matter properly, I will of course update or reconsider this review. However, as long as the case remains unresolved, this warning stands.
At this point, I cannot recommend Air Team in any way. On the contrary, I strongly advise others to avoid buying from this supplier.
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Thanks for the rapid and correct execution of the order.Excellent Seller. Excellent product.
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Excelente service. Very happy. I’ll buy more in a near future.
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Always fast and reliable, nothing to improve.
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Fast delivery, swift redponse from sales dept.
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Excellent catalogue and very good price/speed ratio on delivery
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More information when order delayed
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good and fast service
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Fast delivery and well packaged!!
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I don't think you can do better.
The only one involved in this who can do better is DHL, but that is probably a national problem due to transport.
You are excellent!
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Easy and fast
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Collaboration with your Francesca Razzano was important. She's very talented and quickly understands problems and solves them.
Congratulations
Maurizio Milan
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