AIR TEAM
Reviews:

650 total reviews   84 reviews in the last 12 months

Review summary

Customers frequently praise the fast processing, shipping, and delivery times. Many appreciate competitive and reasonable prices. The ordering process is generally described as smooth and uncomplicated, and product quality is generally viewed positively, with most items arriving in good condition. Strong communication from the team is noted in many cases, and some customers highlight helpful and responsive customer service. The service is often considered reliable and trustworthy by many customers. However, there are areas for improvement. Some customers report shipping delays, inaccurate delivery estimates, and problems with missing or delayed orders and documentation. Customer service receives mixed feedback, with reports of unresponsiveness and poor support. A few customers mention issues with extra charges, higher costs, confusion during payment, or lack of system clarity. There are also occasional complaints about damaged or outdated goods, as well as lack of updates or unanswered messages when issues arise.

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ReviewsAIR TEAM

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Community member 
1 Reviews
 Verified
I am very happy with the extremely fast delivery. The device arrived in perfect condition, and I have already handed it over to the avionics specialists to be installed in my aircraft. The overall communication was great, and the ordering process became very smooth. Everything went smoothly in the end, but the ordering system could be slightly clearer to avoid accidental duplicate orders or initial payment misunderstandings. Other than that, keep up the great work!
Community member 
1 Reviews
 Verified
E' tutto molto chiaro e fruibile anche con l'evidenza immediata dei costi. Non ho ricevuto motivo del doppio pagamento di spedizione uno per olio filtri candele ed uno per l'antenna. questo è quanto posso dire buon lavoro.
Community member 
1 Reviews
 Verified
Extremely poor customer service – I strongly advise against buying from Air Team Based on my experience, I strongly advise others not to buy from Air Team. I have paid for goods that I have not received, and getting any real help from this company has been almost impossible. Their customer service is extremely poor. It is impossible to reach them by phone. Neither the regular phone number nor WhatsApp seems to work, and it appears that these contact channels are either not staffed or simply disconnected. After repeated emails and messages through their support system, they eventually reply with short standard phrases such as “we will look into it”. However, nothing happens after that. They do not come back with clear information, they do not provide a proper explanation, and they do not offer any real solution. I have also asked directly whether I can come and collect the goods myself, but they have not given me a clear answer to that either. When a supplier accepts payment, fails to deliver the goods, cannot be reached by phone, and only replies with vague standard responses after repeated follow-ups, this is, in my opinion, highly unacceptable and deeply unprofessional. To me, this gives the impression of a supplier operating on the borderline of a scam. I have now requested an immediate refund. If Air Team responds quickly and resolves this matter properly, I will of course update or reconsider this review. However, as long as the case remains unresolved, this warning stands. At this point, I cannot recommend Air Team in any way. On the contrary, I strongly advise others to avoid buying from this supplier.
Community member 
1 Reviews
 Verified
My radio was very good packed an delivered in good condition.
Community member 
1 Reviews
 Verified
Hello. 1 of 2 G5 battery not charging in plane when flying. Van I get new one? Battery that come from You was quite old, may it was 2023. Br. Sami Juusola

Reply from AIR TEAM

Dear Mr. Sami, Thank you for your review. If you are experiencing any issues with the battery, please complete our warranty claim form here: https://www.airteam.eu/warranty-claim Once we receive it, we will inform you how to proceed. Best regards,
Community member 
1 Reviews
 Verified
Good product, good prices, good service.
Community member 
1 Reviews
 Verified
Thanks for the rapid and correct execution of the order.Excellent Seller. Excellent product.
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1 Reviews
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1 Reviews
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2 Reviews
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Community member 
1 Reviews
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Excelente service. Very happy. I’ll buy more in a near future.
Community member 
2 Reviews
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2 Reviews
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1 Reviews
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Community member 
1 Reviews
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Always fast and reliable, nothing to improve.
Community member 
1 Reviews
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Community member 
2 Reviews
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Fast delivery, swift redponse from sales dept.
Community member 
2 Reviews
 Verified
Excellent catalogue and very good price/speed ratio on delivery
Community member 
1 Reviews
 Verified

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