3D PrimaReviews:
1,043 reviews in the last 12 months4,456 total reviews
Excellent
TrustmarkValid
Top positive review
Mar 6, 2023
Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
Read more
Top negative review
Apr 21, 2023
Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
Read more
Reviews for 3D Prima
Nov 13, 2023
Verified review
Delivery and communication problems
Our order has been kept at Fedex facility for almost a week already and not moving. Fedex tracking shows the same status of the shipment. Nobody has contacted or updated us so far. I sent a request regarding the problem 3 days ago. The ticket was registered, but no response received.
Report review
6 days ago
Verified review
I ordered an item and they stopped responding
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
Report review
4 days ago
Verified review
Got stung on Import Duty of nearly £50! BUYER BEWARE!
Report review
Oct 23, 2023
Verified review
Arched buildplate and a defective thermistor
I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
Report review
Answer by 3D Prima
Nov 2, 2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention. The issue with the payment has now been solved and was a glitch from our side, so sorry for this. We will contact you asap regarding that issue.
Sep 7, 2023
Verified review
Sent me the wrong product without telling me about it and then requetsted me to send it back
Report review
Answer by 3D Prima
Sep 14, 2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
Apr 21, 2023
Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
Report review
Apr 12, 2023
Verified review
Ordered a motor kit, but I just a part of it arrived
I ordered a motor kit but I just received the motor, not the whole kit. I immediately opened a ticket asking for help with this issue, but after more than a week still no response. It's such a shame, this is the third order on this website and never had a problem.
Report review
DA
Dennu A.
Göteborg
Jan 25, 2023
Verified review
Delivered to the wrong delivery location as usual. Do you know the zip code and which one is the closest? Now, as usual, I had to walk an extra 3.2 km with a walker as I don't have a car and there is no bus that goes there. Kyrkbytorget is much closer.
Report review
May 28, 2023
Verified review
Order failed to deliver on expected date, and looks like it will take extra couple of days to arrive.
We've actually payed for the shipping costs. It was 3Dprima that selected the carrier, and so it's 3Dprima responsible for the delay.
Report review
Apr 16, 2023
Verified review
Rörig sida som olika antal hemma i lager beroende på var man kollar. Typ Any Cubic vit 1 kg resin, på söksidan 1 i lager
under resin 17 i lager och det viade sej att det är noll i lager när man trycker på köpknappen
Report review
Jan 7, 2023
Verified review
ordered item Creality CR-10 Smart Pro - 30x30x40cm
In product listing is stated - in Stock:
50+
Delivery time
Ships within 24 hours
Already 5 days they received payment, but product still not shipped
Report review
Dec 8, 2022
Verified review
Dåligt när man som privatperson inte kan skicka material till företag. Och att dem man har kontakt med via mail inte läser allt i texten
Report review
Jul 22, 2023
Verified review
I have no idea why you changed the carrier on my second order.. i had to walk so far to get my package..
Report review
Mar 14, 2023
Verified review
Shop dont respond to ticket. My shipment is lost, im waiting 10 days. No help, no goods, no money
Report review
Mar 14, 2023
Verified review
Im waiting 10 days for shipment. No contact from shop. No reply to email. No support, no help.
Report review
Jun 26, 2023
Verified review
Just fokused on what their system can handle, not interested in helping the customer.
Report review
Answer by 3D Prima
Jul 25, 2023
Thank you for taking the time to leave a review. We are sorry that you feel that way and we will make our best to improve.
Mar 22, 2023
Verified review
Ingen aning om kvalitet, väntar på reservdelar till printern, men leveransen gick bra
Report review
Mar 31, 2023
Verified review
Didnt recieve items they make me wanna wait weeks for investigation
Report review
BL
Bengt L.
Danderyd
Jul 7, 2023
Verified review
I think its bad that i can`t order stuff that not are in store.
Report review
May 26, 2023
Verified review
Because of this review that was forced on me. Thanks a lot.
Report review