I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
So...
When I found that the Ender S1 Pro that I received had a F1 chip (which Creality does not post Firmware updates for), I asked tech support what to do. After not believing me they told me to contact Creality.
The only reason I ordered from 3dprima, was that they promised good customer support, but this was not better than Amazon.
So what you can improve:
- Don't pretend to have good customer support.
- Don't sell printers that are not supported.
Oh, and yeah, the filament I ordered and the delivery time was really not impressive...
The reason you didn't get a one was the price... But since you're no better than Amazon, then... So it's a weak two...
Amazingly beautiful filament but it does not have that good layer adhesion. Also leaves an annoying residue on my PEI sheet which is annoying to scrub away. Would probably buy again since it was well priced, shipped fast and prints good despite the drawbacks
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Verified review
4 days ago
Great service (had some problems with a printer, not their fault and they were helpful and quick), good prices and safe and quick delivery
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Verified review
14 hours ago
Enkla att ha och göra med, smidig kontakt. Svarar snabbt, snabb på att skicka packet.
Än så länge inget att klaga på helt enkelt
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Verified review
May 12, 2023
Very good support. Fast and reliable delivery. Some good offers/discounts. Good for commercia-Small bussiness.
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Verified review
May 22, 2023
Fast shipment, Good Communications. Good products. Resin PLA plastic and 3d machines at reasonable prices.
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May 22, 2023
Ordered some parts for my creality's
Fast delivery, right parts delivered, nice price's
No problem.
👍
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Verified review
10 days ago
So far it has been very efficient and easy to use with reasonable prices. I have no complaints.
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Verified review
5 days ago
some items I needed was not available in stock and no indication when it would be
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