Review summary
Customers consistently praise the very fast delivery times, often receiving their orders within 24 hours or just a few days. Many also highlight the responsive, helpful, and professional customer support, which is noted for quick and effective problem resolution. The shop is appreciated for its competitive and fair pricing, as well as the wide selection and availability of products, even when other retailers are out of stock. Orders are generally accurate, and any mistakes are resolved promptly by support. Some customers express dissatisfaction with the lack of communication or unclear information regarding order status and queries. Additionally, there are mentions of issues with website usability, language barriers, and checkout processes, which can negatively impact the overall shopping experience.
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Verified
Var noget forvirrende med alle de skøre bugs på siden, men telefon damen redede oplevelsen.
Heldigvis kom jeg hurtigt igennem over telefonen, og de problematikker der var med forsendelses adresse osv. blev ordnet hurtigt og med en dejlig positiv attitude.
Men 3DPrima guys. Sikke noget rod i jeres oversættelser! 😆 Har i ladet Udvikler praktikanten overtage mens de andre er på ferie? 😆 😆
Håber i får styr på det :)
Verified
Great service! I had a question and asked for a recommendation. I was helped very well and received the correct products through the provided links along with clear instructions on what to order.
Unfortunately, I had made a small mistake, but the person who helped me noticed it and assisted me in fixing it as well.
Excellent support — thank you!
Pozdrawiam,
Han
Verified
Thanks a lIt's not a given that a supplier provides such excellent advice and is so customer-friendly! I'm truly very satisfied with the telephone support! They always responded immediately and called me back – and the email replies were also extremely quick! A fantastic team, and I will definitely buy from them again! I'm already planning to order another 3D printer from 3DPrima! Many thanks!ot for the professional help in support / from sales!
Verified
Everything was as described .
Everything was as described and, of course, ON TIME! The product itself is fantastic, and the price is great – I recommend it!
Verified
Two printers had issues but 3DPrima was willing to help me solve them!
Two printers had issues within 1-3 weeks after assembly, which I believe to be manufacturer defects. 3DPrima helped me repair both printers with spare parts, as this couldn't have possibly been a wear and tear issue. 3DPrima as a reseller likely isn't aware of any manufacturing issues, but was willing to help me resolve them regardless. Thank you 3DPrima, for the excellent service!
Verified
Great team and very professional! This is my second purchase, I had doubts with my new 3d printer and customer support where there to help with a quick response. Thank you!
Verified
Almost perfect
Despite the fact that the 3D printer seemed to be sold out everywhere, it was available here in the shop. That made us skeptical, but we were convinced otherwise. Prompt processing and fast delivery, and the 3D printer was delivered safely.
Verified
Fijne winkel die je op de hoogte houd
De bestelling is precies op tijd geleverd, je kan de verzending prima volgen. Ook fijn dat er meerdere manieren van verzenden gekozen kunnen worden zonder extra kosten.
Verified
Wszystko zgodnie z opisem, trx przebiegła pomyślnie.
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Artikel wurde nicht an die Lieferadresse geschickt, wobei der Shop nicht‘s dafür konnte, sonder der Lieferant
Verified
amazing experience and extremely fast delivery
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Good and fast delivery, also a very good and fast customer service
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Very good service , good prices
Verified
Quick shipment to The Netherlands. Had 1 question so i called before placing the order and received a satisfied answer to my question. Great doing bussines, will order again in future!!
Verified
excellent service, fast delivery. I will absolutely buy again
Verified
Excellent professionals, with prompt shipping and a wide range of products.
Verified
Works well, and without a problem so far
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Super ware , schnell alles prima, danke
Verified
Direct contact en in het nederlands geholpen .
Erg goeie customer support .