Review summary
Customers overwhelmingly appreciate the fast and timely delivery of their orders, often exceeding expectations. Many reviewers highlight the responsive, helpful, and friendly customer support team. Customers are pleased with the wide selection of products in stock, including hard-to-find items. The service is frequently commended for quickly and effectively resolving order and product issues. Competitive and fair pricing is often mentioned positively, making the store attractive for buyers. Several reviews mention the website as easy to use and informative. A few customers note frustration with the lack of communication or updates from the support team. Some mention out-of-stock accessories as a drawback. Additionally, regional and language settings on the website can be frustrating for some users.
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Verified
Great service! I had a question and asked for a recommendation. I was helped very well and received the correct products through the provided links along with clear instructions on what to order.
Unfortunately, I had made a small mistake, but the person who helped me noticed it and assisted me in fixing it as well.
Excellent support — thank you!
Pozdrawiam,
Han
Verified
Thanks a lIt's not a given that a supplier provides such excellent advice and is so customer-friendly! I'm truly very satisfied with the telephone support! They always responded immediately and called me back – and the email replies were also extremely quick! A fantastic team, and I will definitely buy from them again! I'm already planning to order another 3D printer from 3DPrima! Many thanks!ot for the professional help in support / from sales!
Verified
Two printers had issues but 3DPrima was willing to help me solve them!
Two printers had issues within 1-3 weeks after assembly, which I believe to be manufacturer defects. 3DPrima helped me repair both printers with spare parts, as this couldn't have possibly been a wear and tear issue. 3DPrima as a reseller likely isn't aware of any manufacturing issues, but was willing to help me resolve them regardless. Thank you 3DPrima, for the excellent service!
Verified
Great team and very professional! This is my second purchase, I had doubts with my new 3d printer and customer support where there to help with a quick response. Thank you!
Verified
Almost perfect
Despite the fact that the 3D printer seemed to be sold out everywhere, it was available here in the shop. That made us skeptical, but we were convinced otherwise. Prompt processing and fast delivery, and the 3D printer was delivered safely.
Verified
Fijne winkel die je op de hoogte houd
De bestelling is precies op tijd geleverd, je kan de verzending prima volgen. Ook fijn dat er meerdere manieren van verzenden gekozen kunnen worden zonder extra kosten.
Verified
Artikel wurde nicht an die Lieferadresse geschickt, wobei der Shop nicht‘s dafür konnte, sonder der Lieferant
Verified
Quick shipment to The Netherlands. Had 1 question so i called before placing the order and received a satisfied answer to my question. Great doing bussines, will order again in future!!
Verified
Direct contact en in het nederlands geholpen .
Erg goeie customer support .
Verified
Fast and easy for clients. Very fast shipping. I recomend for business clients.
Verified
Fast shipping
Initially wanted to buy the Carvera Air from the Makera site, but was scared off by the 30-50 day transit time. Luckily 3DPrima exists and had 44 in stock when I ordered mine. Ordered on Tuesday delivered to the Netherlands on Friday. Just wow!
Sadly they didn't have any accessories in stock, I am waiting for the 4th axis rotary and the 6mm collet, when that's in stock I will y'all from you again.
One thing I did notice is that it had kickstarter stickers in them. That leads me to believe I have a kickstarter version (I don't know if theres any change in versions between the current version and the kickstarter version though), but generally it gave me a slight negative feeling.
All in all, Love the machine, good company. Will buy again.
Verified
Lab 1 combo great deal.
Bought a A1 mini and within a week. Bought this combo. And it was here within 3 days, living in the Netherlands. It pure joy as a novice. Will not be the last one
Verified
Verry satisfied customer until now.
Until now, everything goes fine. Fast delivery, correctly packaged. What can whe expect more ?
Verified
delivery quick and easy, everything arrived in perfect condition
Verified
I like the use of a decent courier servce
I like the use of a decent courier service and not a budget one of which I have a number of bad experiences.
Verified
Always perfect
Their flexibility is impressive. Unfortunately, I made a mistake with my order and we were able to resolve the issue immediately with 2 emails. The quality of the products and the delivery are perfect.
Verified
Zeer goede service!
Verified
Hi
Hi, as a customer, I prefer English over Swedish for technical use. Setting region, language, and currency three times is a waste of time, so I often choose 3DJake, even though 3D Prima would be more convenient for me in Billesholm.