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Reviews for 3D Prima
Top positive review
3D Prima customer
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Mar 6, 2023
Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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Top negative review
3D Prima customer
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Apr 21, 2023
Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima
3D Prima customer
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Sep 7, 2023
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Sent me the wrong product without telling me about it and then requetsted me to send it back
Answer by 3D Prima
Sep 14, 2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
3D Prima customer
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Jul 22, 2023
Verified review
I have no idea why you changed the carrier on my second order.. i had to walk so far to get my package..
3D Prima customer
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Jul 22, 2023
Verified review
Kundtjänst,förmåga att lösa problem.
Answer by 3D Prima
Jul 25, 2023
Tack för ditt omdöme, tråkigt att du inte var helt nöjd. Vi ska förbättra oss.
3D Prima customer
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Jul 20, 2023
Verified review
3D Prima customer
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Jul 10, 2023
Verified review
BL
Bengt L.
Danderyd
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Jul 7, 2023
Verified review
I think its bad that i can`t order stuff that not are in store.
3D Prima customer
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Jul 3, 2023
Verified review
Customer service does not respond to emails
3D Prima customer
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Jun 26, 2023
Verified review
Just fokused on what their system can handle, not interested in helping the customer.
Answer by 3D Prima
Jul 25, 2023
Thank you for taking the time to leave a review. We are sorry that you feel that way and we will make our best to improve.
3D Prima customer
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Jun 20, 2023
Verified review
3D Prima customer
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May 28, 2023
Verified review
Order failed to deliver on expected date, and looks like it will take extra couple of days to arrive.
We've actually payed for the shipping costs. It was 3Dprima that selected the carrier, and so it's 3Dprima responsible for the delay.
3D Prima customer
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May 26, 2023
Verified review
Because of this review that was forced on me. Thanks a lot.
3D Prima customer
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Apr 21, 2023
Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
3D Prima customer
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Apr 16, 2023
Verified review
Rörig sida som olika antal hemma i lager beroende på var man kollar. Typ Any Cubic vit 1 kg resin, på söksidan 1 i lager
under resin 17 i lager och det viade sej att det är noll i lager när man trycker på köpknappen
3D Prima customer
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Apr 12, 2023
Verified review
Ordered a motor kit, but I just a part of it arrived
I ordered a motor kit but I just received the motor, not the whole kit. I immediately opened a ticket asking for help with this issue, but after more than a week still no response. It's such a shame, this is the third order on this website and never had a problem.
3D Prima customer
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Apr 10, 2023
Verified review
Customer support could be better.
3D Prima customer
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Apr 10, 2023
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3D Prima customer
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Apr 10, 2023
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3D Prima customer
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Apr 7, 2023
Verified review
I was charged for goods not delivered.
3D Prima customer
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Mar 31, 2023
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3D Prima customer
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Mar 31, 2023
Verified review
Didnt recieve items they make me wanna wait weeks for investigation