3dprima.comReviews:
409 reviews in the last 12 months4,578 total reviews
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Top positive review
Aug 19, 2023
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Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.
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Top negative review
Feb 13, 2024
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I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible.
Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Reviews for 3dprima.com
Jun 5, 2023
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Jun 4, 2023
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Jun 4, 2023
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Jun 2, 2023
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May 31, 2023
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May 31, 2023
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May 31, 2023
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May 29, 2023
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May 29, 2023
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May 29, 2023
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May 27, 2023
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May 27, 2023
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May 23, 2023
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May 23, 2023
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May 22, 2023
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May 20, 2023
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AM
Andreas M.
Duisburg
May 20, 2023
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May 17, 2023
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Nov 30, 2023
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I ordered an item and they stopped responding
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
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Answer by 3dprima.com
Feb 8, 2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered.
Thank you again for your feedback and we wish you well in your future endeavors.
Oct 23, 2023
Verified review
Arched buildplate and a defective thermistor
I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
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Answer by 3dprima.com
Nov 2, 2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention. The issue with the payment has now been solved and was a glitch from our side, so sorry for this. We will contact you asap regarding that issue.