3D PrimaReviews:
1,043 reviews in the last 12 months4,456 total reviews
Excellent
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Top positive review
Mar 6, 2023
Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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Top negative review
Apr 21, 2023
Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima
6 days ago
Verified review
I ordered an item and they stopped responding
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
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4 days ago
Verified review
Got stung on Import Duty of nearly £50! BUYER BEWARE!
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Oct 10, 2023
Verified review
A great shop, fast deliveries, good quality materials.
To make it a 5 stars: Could/should have more bambu labs filaments also.
The web page is sluggish and tends to switch to swedish
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Answer by 3D Prima
Oct 11, 2023
Thank you for your review! We are so glad to hear that you have had a positive experience with us so far. We appreciate your feedback regarding our web page and filaments. We are always striving to improve our services and providing the best-quality materials available to our customers. As such, we will consider offering more Bambu labs filaments in the future. Thank you again for your valuable feedback - we truly appreciate it!
Oct 23, 2023
Verified review
Arched buildplate and a defective thermistor
I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
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Answer by 3D Prima
Nov 2, 2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention. The issue with the payment has now been solved and was a glitch from our side, so sorry for this. We will contact you asap regarding that issue.
Sep 20, 2023
Verified review
Very good products.
The 3 kg spools are convenient to use, inexpensive and the quality is vert nice.
I've just tested the Easy PETG and the print is a success directly.
Only Paypal paiement seems to work from France, which is a bit the plea as accounting is concerned.
I hope to see this issue solved someday, and I will become an even happier customer !
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Sep 25, 2023
Verified review
So long time for package to be delivered by FedEX depsite the times that are estimated on the website.
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Sep 27, 2023
Verified review
Fast delivery.
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Sep 7, 2023
Verified review
Sent me the wrong product without telling me about it and then requetsted me to send it back
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Answer by 3D Prima
Sep 14, 2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
Aug 22, 2023
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Aug 16, 2023
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Dec 5, 2022
Verified review
Good overall but took longer than thought.
Website states orders will be ready in a few hours but mine wasn't. I called to ask and was told "the warehouse is busy, they won't get to it today". No apology considering I chose collection as I was in the area on that day.
Everyone knows warehouses can get busy but for the sake of a few minutes picking 2 items from the shelf cost me a second 50 km round trip.
Good printer parts though and all as expected on that side.
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Feb 20, 2023
Verified review
Usually pretty good
Usually good fast shipping and large stock.
Drawbacks that I sometime got broken vacum seals on fillaments.
Custommer service is a bit slow but understandable with how many they serve.
Information on parts is not always updated on machines they fit.
On my machine i have to guess sometimes that is a cr5 h that have parts from multiple creality models as original.
But question is If its there or crealitys problem?
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Apr 1, 2023
Verified review
I could not give give maximum yet. but it looks excellently good so far.
I could not give give maximum yet, because so far i have only made limited purchases, but so far it looks actually excellent, but i need more experience from you to rate my future purchases. So no hard feelings? i hope. But i think you understand my careful opinion. Best regards: Jan-erik
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May 13, 2023
Verified review
Looks amazing, not that solid
Amazingly beautiful filament but it does not have that good layer adhesion. Also leaves an annoying residue on my PEI sheet which is annoying to scrub away. Would probably buy again since it was well priced, shipped fast and prints good despite the drawbacks
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Jul 29, 2023
Verified review
Bra shop. Dålig leveransalternativ
Plus:
Bra produkter och sortiment.
Bra support och kundtjänst.
Minus:
Det enda negativa är fraktalternativet med Budbee till box som tar långt över en vecka i leveranstid (detta alternativet borde förbjudas).
Föredrar leverans till ombud över box.
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Jan 17, 2023
Verified review
Good selection of material and tools
In order to be perfect I would like to see a larger assortment of spares for older printers who now tend to need more service.
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Apr 19, 2023
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Tveksam leverans-typ.
Att leveransen bara går att välja efter speditör, och inte uthämtningspunkt, ger en del att önska, för oss i glesbygd.
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Apr 14, 2023
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The website is at sometimes quite laggy and hard to use. Also the cookie popup comes up every time you enter the site.
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May 31, 2023
Verified review
some items I needed was not available in stock and no indication when it would be
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Feb 7, 2023
Verified review
Good assortment
Easy to use webshop with a good assortment. Ok prices and fast delivery.
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