3D PrimaReviews:
460 reviews in the last 12 months4,556 total reviews
Excellent
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Top positive review
Aug 19, 2023
Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.
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Top negative review
Apr 21, 2023
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Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima
10 days ago
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Apr 4, 2024
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Mar 27, 2024
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Mar 25, 2024
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Schnelle und freundloiche Kommunikation
Bestellung wurde wegen Lieferverzögerung storniert, Shop konnte nichts dafür. Abwicklung war freundlich und probelmlos. Danke
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Mar 18, 2024
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I got the items all good but the extra charges was not expected from the delivery company
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BS
Bernd S.
Gevelsberg
Feb 28, 2024
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Feb 23, 2024
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SCARCE AND POOR HANDLING OF TRANSPORT AND SHIPMENT PHASES, DELIVERY NOT FULFILLED YET
I am sending a detailed description of the current status of the shipment. It has been scarcely handled and the delivery was not fulfilled at all, as there are already extensions for the timetables of final shipment to the customer's address.
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Answer by 3D Prima
Mar 28, 2024
We are sorry you had a negative experience with the transporter.
I see that there was a problem delivering it to your mailbox as it did not fit the slot, and you got a message about it before writing the review, giving you instructions on where to claim your package. I can also see that you have collected your shipment now.
We do hope you reconsider your review, as we have no influence over your mailbox size and what mode of transportation you select for your shipments.
Have a Nice Day.
Feb 13, 2024
Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible.
Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Jan 30, 2024
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Jan 23, 2024
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Fast handling.
Would like more details on filament properties and printability.
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Jan 22, 2024
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great printer good service
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Answer by 3D Prima
Feb 8, 2024
Thank you for leaving such a positive review! We are delighted that you are pleased with your printer and the service you received. We hope to continue providing you with great experiences in the future!
Jan 16, 2024
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Fast handling
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Jan 11, 2024
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Jan 10, 2024
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Good assortment, slow delivery
A good assortment of the store, but delivery to Cyprus takes about half a month instead of the specified 4-5 days.
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Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to review our store. We appreciate your feedback and are sorry to hear that the delivery to Cyprus took longer than expected. We strive to provide exceptional customer service and accurate information about our delivery times. Rest assured, we are continually striving to improve our delivery process and ensure that customers receive their orders promptly and in perfect condition. Thank you again for your review!
Dec 20, 2023
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Order taking double the time said, to be delivered.
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Dec 20, 2023
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All okay
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Dec 12, 2023
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Fast delivery.
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Dec 5, 2023
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Everything would be very good, but the shipping is very long, 9 days, I think it's too long.
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Dec 2, 2023
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Got stung on Import Duty of nearly £50! BUYER BEWARE!
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Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to share your experience with us. We understand that additional import taxes can be a surprise and we apologize for any inconvenience this may have caused. As you live outside the EU import duty´s will be applied. Thank you again for your feedback.
Nov 30, 2023
Verified review
I ordered an item and they stopped responding
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
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Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered.
Thank you again for your feedback and we wish you well in your future endeavors.