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3D Prima
Reviews:

622 reviews in the last 12 months4,508 total reviews  

4.74
Excellent

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Top positive review

Mar 6, 2023
 Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order. The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.

Top negative review

Apr 21, 2023
 Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app. Efter par mejl med kundservice de skulle skicka samma varann igen. Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima

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10 days ago
 Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible. Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Jan 30, 2024
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Jan 19, 2024
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Like: The payment-invoicing and the shipping processes... Don't Like: The products do not remain in our basket for a certain amount of time.. If I choose something today and if I decide to buy it after a week will not be in our basket.. I have to find it again...
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Answer by 3D Prima
Feb 8, 2024
Thank you for your feedback. We appreciate that you liked the payment-invoicing and shipping processes. We apologize for any inconvenience caused by the basket not remaining in place for a certain amount of time. At our company, we strive to provide the best user experience possible and we are always looking for new ways to improve it. Thank you again for your valuable input and we hope that you continue to enjoy our services in the future.
Jan 22, 2024
 Verified review

Very good price for an excellent product

Very good price for an excellent product. Delivery was as promised, right at my doorstep and free of charge.
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Answer by 3D Prima
Feb 8, 2024
Thank you for your kind words about our product and service, and also for the nice pictures. We are delighted to hear that you are satisfied with the price and delivery of your order. Thank you for being a valued customer!
Jan 10, 2024
 Verified review
Excellent communication, packaging and shipping.
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Answer by 3D Prima
Feb 8, 2024
Thank you for your positive feedback! We are delighted to hear that your experience with our communication, packaging and shipping was excellent. At our company we strive to provide the highest level of customer service and satisfaction, and we are glad to know that we exceeded your expectations. Thank you for taking the time to review our services!
Jan 4, 2024
 Verified review
quick delivery, good qualitiy
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Jan 8, 2024
 Verified review
Super godt service
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Jan 19, 2024
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Dec 31, 2023
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Dec 29, 2023
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Dec 26, 2023
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Nov 25, 2023
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3D Prima has a wide selection of good quality products. They also have dedicated staff who are very helpful to solve issues for their customers.
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Dec 8, 2023
 Verified review
Sehr rasche Rückmeldung und freundliches Mitarbeiter. Auch die Lieferung erfolgt sehr schnell. Gerne wieder 👍
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Dec 2, 2023
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Fast shipping and perfect quality, got the package on the door 4 days after BlackFriday sale, that's tuesday.
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Dec 18, 2023
 Verified review
Shpping expences to Norway not calculated on checkout. Often UPS send aditional factura which is not small.
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Dec 16, 2023
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Perfectly clear communication and great products.
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Dec 16, 2023
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Quality of products, competitive prices
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Dec 4, 2023
 Verified review

Flawless service

Nothing, Everything was flawless.
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Dec 4, 2023
 Verified review
Customer service and great prices
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Nov 27, 2023
 Verified review
Schnelle gute Versand und Service
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Answer by 3D Prima
Feb 8, 2024
Vielen Dank für Ihre freundlichen Worte über unseren Versand und Service! Wir bemühen uns, allen unseren Kunden einen schnellen und effizienten Service zu bieten, und es freut uns sehr zu hören, dass Sie eine so positive Erfahrung gemacht haben. Wir sind davon überzeugt, dass ein exzellenter Kundenservice der Eckpfeiler unseres Geschäfts ist, und wir sind dankbar für Ihr Feedback.