3D Prima- Logo - reviews

3D Prima
Reviews:

622 reviews in the last 12 months4,508 total reviews  

4.74
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Sep 12, 2014
The Trustmark indicates trustworthy online retailers.
3D Prima fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Mar 6, 2023
 Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order. The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.

Top negative review

Apr 21, 2023
 Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app. Efter par mejl med kundservice de skulle skicka samma varann igen. Frågan är om de hade skickat paketet från början eller inte.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for 3D Prima

 Sort by  
Relevance
(530)
(10)
(17)
Reset
Dec 21, 2023
 Verified review
Schnelle Lieferung und Service
Report review
Answer by 3D Prima
Feb 8, 2024
Vielen Dank für Ihre Bewertung! Wir sind sehr froh, dass Ihre Lieferung und Ihr Service so schnell waren. Wir sind stolz auf unseren hochwertigen Kundenservice und die schnelle Lieferung unserer Produkte. Es freut uns zu hören, dass wir Ihre Erwartungen erfüllt haben! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Dec 20, 2023
 Verified review
Everything as it should be.
Report review
Nov 29, 2023
 Verified review
Excellent service as always
Report review
Dec 20, 2023
 Verified review
Report review
Dec 15, 2023
 Verified review
Report review
Dec 13, 2023
 Verified review
Report review
Dec 10, 2023
 Verified review
Report review
Dec 5, 2023
 Verified review
Report review
Dec 4, 2023
 Verified review
Report review
Dec 4, 2023
 Verified review
Report review
Dec 3, 2023
 Verified review
Report review
Dec 2, 2023
 Verified review
Report review
Nov 29, 2023
 Verified review
Report review
Nov 29, 2023
 Verified review
Report review
Nov 29, 2023
 Verified review
Report review
Nov 27, 2023
 Verified review
Report review
Nov 26, 2023
 Verified review
Report review
Nov 30, 2023
 Verified review

I ordered an item and they stopped responding

I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
Report review
Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered. Thank you again for your feedback and we wish you well in your future endeavors.
Dec 2, 2023
 Verified review
Got stung on Import Duty of nearly £50! BUYER BEWARE!
Report review
Answer by 3D Prima
Feb 8, 2024
Thank you for taking the time to share your experience with us. We understand that additional import taxes can be a surprise and we apologize for any inconvenience this may have caused. As you live outside the EU import duty´s will be applied. Thank you again for your feedback.
Dec 20, 2023
 Verified review
Order taking double the time said, to be delivered.
Report review