3D Prima- Logo - reviews

3D Prima
Reviews:

622 reviews in the last 12 months4,508 total reviews  

4.74
Excellent

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Top positive review

Mar 6, 2023
 Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order. The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.

Top negative review

Apr 21, 2023
 Verified review
Deras filament är ingen bra rullade alls, kvalitet är jo bra De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app. Efter par mejl med kundservice de skulle skicka samma varann igen. Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima

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Mar 6, 2023
 Verified review

Good customer support experience

I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order. The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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Aug 19, 2023
 Verified review
Alloy 910 nylon filament has been difficult to source in the UK lately but 3DPrima were able to source it from stock and deliver it to me in the UK in under 4 days. It was even 40% off in the sale. I build small combat robots as a hobby and Alloy 910 is the strongest material I have found having just enough flex to make it impact resistant. You can even dye it many colours using nylon clothing dyes such as oranges as can be seen in the pictures below.
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Mar 11, 2023
 Verified review
Possibly one of the best shops I've ever encountered. Never once had any issues with support. Bought white PETG but unfortunately that particular order was defect. Contacted support, explained the situation, returned the filament and got my money back. Bought PETG again after a couple of weeks and there haven't any other issues.
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Jun 28, 2023
 Verified review

5-star service

The order went smoothly, the package arrived at the time predicted. I had a question about the transfer of the purchase price, and I had no problem communicating with the staff member on the phone, who spoke good English. I will order from them again!
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Mar 14, 2023
 Verified review
Printer delivered as promised by take care of transportation services. I've received the two package of the order printer + supplies delivered by two different persons, at different time, fortunately in the same day.
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Mar 22, 2023
 Verified review
The possibility to collect your order at the warehouse in Malmö is a great option when time is critical. Placed the order on the evening and it was ready for pickup the day after. Great service and a great sortiment.
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DI
David I.
Navarra
Feb 28, 2023
 Verified review

Simple and clear process of buying

The process of buying and paying was really simple and clear. It was my first time with this shop and it is really important to get confident. The shipment was received in time and in perfect state.
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Jul 28, 2023
 Verified review

Outstanding support…

Although they had a discrepancy on their website, support was quick to respond and answer my question. They fixed the discrepancy and I received my package half way across the globe in a few days!
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Aug 19, 2023
 Verified review

Attractive prices, reliable customer service and delivery times

Des prix attractifs, service client sérieux et délais de livraisons toujours respectée, Je commande depuis de nombreuses années machines et consommables sans aucun problème
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May 3, 2023
 Verified review
Köpte en Ender 3 s1 pro nyligen, fick suveräna utprintningar sen härvade den ihop. Ikväll fick jag till det äntligen. Snabb leverans, no fuzz, only hot filament fuzz.
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MU
Martin U.
Genthin
Oct 16, 2023
 Verified review
Schnelle Bestellabwicklung. Schnelle und sichere Zahlung. Sehr schnelle Lieferung. Preis für diesen Drucker geht voll in Ordnung. Drucker funktioniert einwandfrei.
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Answer by 3D Prima
Nov 2, 2023
Thank you for your positive review! We are pleased that you had a smooth ordering process, secure payment, and prompt delivery. We also appreciate you mentioning the reasonable price of the printer and that it functions perfectly. At our company, we strive to provide top-notch customer service to each and every one of our clients. Thanks again for your feedback!
Jun 30, 2023
 Verified review
My order was upgraded to higher quality when the original was unavailable for no extra cost. I have shopped at 3D prima before and I have never been dissapointed.
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Apr 28, 2023
 Verified review

Nice place for some shopping

I've had several good experiences here. Fast shipping, pricing is reasonable. Good to have a reliable source (that is not Ali, Amazon or eBay)
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Jun 1, 2023
 Verified review

My goto place for all 3D

Great service (had some problems with a printer, not their fault and they were helpful and quick), good prices and safe and quick delivery
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Jun 9, 2023
 Verified review

They had the part we could not find anywhere!

They had the part we could not find in the US or get from the OEM. Their fast shipment and delivery got us up and running within a week.
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Jul 5, 2023
 Verified review
Very happy with 3D prima and very happy with the printer and filament that I ordered with them. Definitely will order with them again.
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Oct 21, 2023
 Verified review

Best I've found on 3D printer hardware

Best offer on 3D printer hardware, fast and free shipment. This is the only site I will order from as of now. Very satisfied. 11/10
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Answer by 3D Prima
Nov 2, 2023
Thank you so much for your positive review! It means a lot to us that you are satisfied with your purchase and will continue to order from us in the future. We strive towards providing the best products and service at competitive prices, and it's wonderful to hear that we are meeting those expectations. Thank you for being a loyal customer!
Jun 4, 2023
 Verified review
Enkla att ha och göra med, smidig kontakt. Svarar snabbt, snabb på att skicka packet. Än så länge inget att klaga på helt enkelt
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May 4, 2023
 Verified review

Excellent

Speedy delivery and good packaging of the product. Package arrived intact and the product is currently in use on my printer.
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Feb 28, 2023
 Verified review

Fast delivery, Superb support!

Fast delivery! Got superb support when my printers heated bead was not working. Spear parts shipped with no cost. Thank you!
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