3D PrimaReviews:
1,052 reviews in the last 12 months4,451 total reviews
Excellent
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Top positive review
Mar 6, 2023
Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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Top negative review
Apr 21, 2023
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Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima
1 day ago
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Got stung on Import Duty of nearly £50! BUYER BEWARE!
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4 days ago
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I ordered an item and they stopped responding
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
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Oct 23, 2023
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Arched buildplate and a defective thermistor
I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
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Answer by 3D Prima
Nov 2, 2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention. The issue with the payment has now been solved and was a glitch from our side, so sorry for this. We will contact you asap regarding that issue.
Sep 7, 2023
Verified review
Sent me the wrong product without telling me about it and then requetsted me to send it back
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Answer by 3D Prima
Sep 14, 2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
Jul 22, 2023
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I have no idea why you changed the carrier on my second order.. i had to walk so far to get my package..
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Jul 22, 2023
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Kundtjänst,förmåga att lösa problem.
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Answer by 3D Prima
Jul 25, 2023
Tack för ditt omdöme, tråkigt att du inte var helt nöjd. Vi ska förbättra oss.
Jul 20, 2023
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Jul 10, 2023
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BL
Bengt L.
Danderyd
Jul 7, 2023
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I think its bad that i can`t order stuff that not are in store.
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Jul 3, 2023
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Customer service does not respond to emails
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Jun 20, 2023
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May 28, 2023
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Order failed to deliver on expected date, and looks like it will take extra couple of days to arrive.
We've actually payed for the shipping costs. It was 3Dprima that selected the carrier, and so it's 3Dprima responsible for the delay.
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May 26, 2023
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Because of this review that was forced on me. Thanks a lot.
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Apr 16, 2023
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Rörig sida som olika antal hemma i lager beroende på var man kollar. Typ Any Cubic vit 1 kg resin, på söksidan 1 i lager
under resin 17 i lager och det viade sej att det är noll i lager när man trycker på köpknappen
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Apr 12, 2023
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Ordered a motor kit, but I just a part of it arrived
I ordered a motor kit but I just received the motor, not the whole kit. I immediately opened a ticket asking for help with this issue, but after more than a week still no response. It's such a shame, this is the third order on this website and never had a problem.
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Apr 10, 2023
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Customer support could be better.
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Apr 10, 2023
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Apr 10, 2023
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Mar 31, 2023
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Mar 31, 2023
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Didnt recieve items they make me wanna wait weeks for investigation
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