superbalist.comReviews:
26,280 reviews in the last 12 months179,680 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
10 days ago
Verified review
Firstly the app had the shoe size available.my orser arrived without the shoe.i did not recieve an email stating the shoe was nt available only after my call to customer service i was told so and the funds was put into my wallet.funny bit the shoe size always showed available.i had to re order it again a few days later n still pay more.
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11 days ago
Verified review
Bad service
I placed my orders that the 26th of April. My order marked as delivered but I never received it. I followed up only to be told my order was damaged and another order was placed. This took another week to be delivered. No one bothered to contact me to advise me of the delay. I’m not impressed with the service I received.
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Apr 24, 2024
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The delivery of my goods…
The delivery of my goods…
This is an issue.
This is the second time that I had a big item delivered and the delivery person insists on a signature but won’t open the item. “ I’m just the delivery man” he shouted at the top of his voice -
Not a good experience after the online is experience is so excellent.
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Apr 30, 2024
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I placed an order of home accessories, based on the delivery date I waited and waited also ultimately delaying my 8 hour trip to take the items I had purchased. We eventually left without the items I had carefully chosen. When they did arrive I no longer needed it as I had to make alternative arrangements.
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Apr 29, 2024
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Pathetic customer service
Your warehouse staff need to ensure they pack the correct orders.
I received an incorrect order and your customer service was pathetic.
I needed the outfit for a function and no one could assist me in getting my correct order back to me on time. None of the supervisors or managers wanted to chat to me.
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3 days ago
Verified review
The longest delivery of stuff in stock?!!!
The delivery took so long I forgot I ordered stuff. This was also the first order I’ve placed in over a year and I get the slowest delivery I’ve ever had. I ordered products on Amazon US on the same day and my international package arrived before my Superbalist order. How is that even possible!?
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11 days ago
Verified review
My order was suppose to delivered on the 30 and now its then7th of a new month and I was told the driver was hijacked . How are they hijacked when they park inside the police station because we don't get our order infront of our doors we have have to walk for an hour to get to the police station
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Apr 26, 2024
Verified review
Delivering a wrong product on my last order , the G- STAR RAW 3301 sim fit jeans displayed on your website is not the one i received after doing the purchase, i was disappointed but decided to take the one i received and i didn't return it.I like the discount code that is offered by Superbalist.
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Apr 22, 2024
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False advertising or
As per image of my order, the running tights have a zip at the back. This is exactly what I want as I am a runner and can put my car keys and mobile inside the pocket. When I received my item - no pocket with zip at the back. I was so sad as this has never happened to me with Superbalist.
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Apr 27, 2024
Verified review
I ordered a size 7 all star and got a box written size 7 outside but inside it there was size 8 shoes. I couldn’t even log a return because size 7 was not available anymore and I can’t log a return/exchange without choosing the correct size that I wanted which was no longer available
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2 days ago
Verified review
A Week ago Superbalist damaged my order and just not delivered it, they then rescheduled the delivery to deliver yesterday, they did not come... the courier eventually arrived just now with only 1 chair. Your contact number also does not work.
LET ME KNOW WHERE MY OTHER CHAIR IS.
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Apr 28, 2024
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Used to be amazing but was very disappointed with my recent experience. I called to find out if my order was being dispatched the day before it was expected to arrive because I knew that I would usually get an update. Was assured it was coming. It was only delivered 5 days later.
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Apr 28, 2024
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Not a fan of your customer service
The lack of humanness and personal touch from your customer service staff. They respond via standard responses regardless of what you ask. It’s frustrating. They even eventually stop responding altogether. And leave you speaking into the void like you’re mad. It’s quite sad.
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Apr 28, 2024
Verified review
I logged a return
At pick up time I got a message that they tried to pick up but couldn’t because no one was here.
That wasn’t true I was here the whole day and so were two more people.
I called to enquire they said they would check and get back to me. Still waiting g
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12 days ago
Verified review
The delivery team initially set to delivery on the 03 of May, change to 26th April and informed me on the same day of the delivery attempt. they some how lost my parcel(gave it to someone else) and the support with give you a run for your money!
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3 days ago
Verified review
You don’t stick to delivery dates and don’t communicate the delays, this inconveniences us as we make plans based on these dates. Secondly it’s happening very often that you don’t honour delivery of all ordered items due to inventory issues.
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Apr 25, 2024
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Delivery was seamless, arrived one day earlier, nice first time buy discount of R250, for delivery you have to buy for R500, you price you items at R1 less to basically force you to buy another item to take your total over R500, very clever.
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11 days ago
Verified review
Exchange takes way too long. It’s unacceptable! Exchange should all happen the same time. Why should I wait for you to come collect the exchange item and then wait again to have other ones delivered? Buying from you is becoming a nightmare.
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May 1, 2024
Verified review
Items disappear on the cart within the 30min of being reserved. Sometimes that you are planning to buy at that time are out of stock but early morning the next day are available again. Which means you have lost on the daily discount.
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2 days ago
Verified review
I ordered 3 products but only two were correct on delivery. I logged return successfully but however my product was sold out.
After my return was received, I was provided with a discount voucher as a token on my next order.
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