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superbalist.comReviews

: 119,674Excellent

4.63

Reviews for superbalist.com

57,278 verified reviews in the last 12 months

119,674 total reviews
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the most relevant positive review


Dec 26, 2021
Honestly I rave about superbalist to everyone. Superbalist is the best online shopping site in the entire world. I buy regularly for myself amd my husband and my home. Soon we will have a little one I will be able to buy for aswel. The service is always fantastic, I have never had trouble communicating with anyone when I have had an issue that needed attending to. I do however dislike the cart feature whenever I remove an item, it does not take me back to my original soace, I normally have many items in my cart so it can be inconvenient to have to double check everything from the top. Sometimes sales say up to 50% off here I actually never find an item that is 50% off which feels like a bit of a lie. Other than that I'm a proud supporter financially and verbally. More baby items added would also be greatly appreciated. PLEASE excuse any spelling errors. I am writing this is a rush. Have a great new years superbalist.
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the most relevant critical review


Aug 10, 2022
I order a lot from superbalist. Like a couple times a month maybe even a few times a week. But recently their prices per product are becoming expensive, their delivery costs and minimum order amount for free delivery is really excessive. I am annoyed because I placed an order and received an email long after (like after the scheduled delivery date) that the delivery team could not deliver the order and that multiple attempts were made to deliver it but that I could not reached. Which was a lie because my delivery address is a business, where I work, and there is always someone there to receive my packages. They seem to be catering more and more to higher income groups. I can’t fault their broad product range and stocking of international brands but their is little point if it’s completely unaffordable.
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Reviews for superbalist.com

 Verified review
Sep 12, 2022
I've never had an issue with refund which is a big concern when ordering online. The site can be trusted, the delivery times are usually good and returns are not an issue. The only issue I've had was where I accidently entered in the wrong address. It was a nightmare dealing with the Superbalist representatives and the courier company. As soon as the order was placed, I realised the mistake and contacted Superbalist immediately. In the end and after a lot of back and forth, I was never able to get the order.
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 Verified review
Sep 19, 2022
I'm obsessed. I'm your super fan. I love the app, the brands, the return policy. What would I change? Cosmetics should come out of "New In" for ladies - I always scroll past to the clothes, shoes and accessories. Further it would be awesome to have a "recently viewed" section because sometimes you accidentally click out of the section you were in without having favourited an article. Just some thoughts. Other than that, if you ever wanted to test new features on me I would be so happy ;)
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 Verified review
Sep 7, 2022
I bought shoes for the kids and was a bit skeptical as I've never shopped there before. Was pleasantly surprised as the shoes arrived within 2 days. Everything was excellent quality and professionally and safely packaged. One pair shoes was too small (no fault on their part, just a smaller make) so i logged an exchange without any issues and within 2 days they dropped of a bigger pair and collected the small ones. Amazing and quick service. Will definitely use them again.
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 Verified review
Sep 5, 2022
Delivery is prompt, it would be great though if we get exact time frame E.g “your delivery is on its way, it will get to you between 3:00pm and 3:45” this is because we use work addresses mostly. I recently had an issue with an item on my last order, the returns system was efficient and easy to navigate. Generally love the app, I enjoy the discounts aswell. Maybe we should also get a loyalty card system so we can earn points and get discounts as regular customers.
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 Verified review
Sep 4, 2022
Love the variety and quality of all their items. I also love it when they provide discounts. I usually find good items. In terms of improving, I think it would be nice to have a rewards system for loyal customers. I also think it would be cool to have reviews attached to clothes. Sometimes I buy something in my side or larger but it would be small. It would be cool if I saw from a review that it runs small.
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 Verified review
Sep 19, 2022
The items look exactly like the ones on the app in person, no false advertising. Would appreciate it if you could include the clothing sizes of your models on the item info. Great delivery workmanship you have with Takealot delivery, keep it up. I recommend you give your frequent and loyal customers promo codes and every now and then, that would be great. Overall, I like everything about Superbalist.
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 Verified review
Sep 10, 2022
Prompt delivery. Returns are collected without complications. Refunds are done timeously. I have had 2 occasions where I have placed an order and it reflects that you have the size but then you email me to say that you don't have the size or your supplier is out of stock. I feel that when an order is accepted and confirmed, then you're saying that you have it. This is the only problem I have had.
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 Verified review
3 days ago
Superbalist is my go-to online store that always gives me the best shopping experience. I almost always find what I'm looking for at the right price and in the best quality. One of my favourite things about shopping with Superbalist is that they deliver in no time at all and if you wish to return an item they collect within 1-2 days and before you know it, your money is back into your account.
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 Verified review
13 days ago
Easy and wide selection of items. Plus size shopping made easy, from the comfort of home without some Salesperson interjecting with their quips. Quick delivery. Excellent Returns and exchange policy. Love the convenience of an exchange being immediate on handover of item to br replaced. So far, exceptional service!!! Please keep it up. Superbalist is my fave shop for online clothing.
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 Verified review
Sep 9, 2022
The offers are good, the prices competitive, and the delivery efficient and reliable. I once was offered a refund for an out-of-stock item but was not refunded, in spite of the clerk saying I was. A few emails were exchanged, and the matter was resolved, with the company offering me a 'sorry' voucher on my next purchase. I have since used them and received the usual excellent service.
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 Verified review
5 days ago
Large range of products, well priced. I was very pleased by the availability of sizes, normally sales are just gimmicks with poor stock/ size availability. The on-line browsing and purchasing process is a breeze. The filters for categories, brand, size work exceptionally well! The refund process is hassle free which is great. My only gripe is that the delivery time is too long :-(
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 Verified review
Sep 5, 2022
The denim jacket is fabulous. I love it! The regular fit long sleeve pique knit shirt is not as XS as it supposed but it's okay. I do have second thoughts about buying clothes online as the size might be in accurate. Size XS must be size XS not size S or M or L. But thanks for the free cap, it's really cool. The packaging was so perfect, I think the box packaging is exaggerating.
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 Verified review
Sep 7, 2022
I always get good service from all departments. I’ve done returns, refunds, rescheduled delivery on various purchases. All went very smoothly. Also the delivery is extremely fast in Cape Town. Also fast now that I’m based in Durban. Sometimes the quality of certain garments are not that great, but then I don’t buy from that brand again unless there are reviews on the garment.
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 Verified review
Sep 10, 2022
Great quality all the time no dough about that Superbalist it's my favorite app and Shop since I was open it.Now I have my time to check what my favorite clothes can I buy from Superbalist not this thing I must go to the shop physical with no even idea which clothes that I really want,I have that problem but now because Superbalist is here I'm very happy.Thank you very much
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 Verified review
13 days ago
I ordered a pair of sneakers. Delivery was fast and the item was of good quality. However, the sneakers didn't fit and to my surprise the return was hassle free. Logging the return was effortless and they even collected the item for free!! I was refunded within 3 days. Such a pleasant experience with Superbalist.com.. I will definitely be supporting this business in future 😊
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 Verified review
Sep 13, 2022
Delivery and communication.. I wish the person who deliver can communicate with you prior to delivering. In other sites they speak to you to confirm what time are you going to be available. Superbalist they call you when they are on the gate. That is inconvinencing because you are waiting, for their arrival but if they called you before you can always wait at the exact time
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 Verified review
Sep 5, 2022
I bought mostly for my girlfriend and she loves all the pressies I gave her. True to size, makes her feel more confident and boosts her inner sexiness. It even changed her style so now I have to buy her a whole new closet which I dont mind, I love it. Improvement wise just more shoes for sale on size uk7 only. Size uk7 is all I need to win the boyfriend champions league.
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 Verified review
Sep 15, 2022
Great service,they offer great products at a reasonable price, they are quick to respond, the returning of product is free and easy, the delivery or collection (when returning) is quick and you get your money as promised. They are reliable, have the best specials/sale and they give the best customer service. Shopping online with Superbalist is easy and worth your money.
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 Verified review
Sep 8, 2022
Execellent value for money items with huge discounts. Purchasing and collection/deliveries done within 2-3 days. In some instances items can be collected within a day. Returns and Refunds are processed within 2-3 days of drop-off and reflects within 2 days on your account once the return value have been confirmed by Superbalist. You cant ask for more than that.
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 Verified review
Sep 6, 2022
Wide variety of good quality products and trusted brand names at very good prices. Also, they always have specials and reduced prices. Seamless purchasing process. Queries (returns, exchanges, missing products, etc), handled very well and quite professionally, with continuous feedback given. I love the option of collecting myself because you can control it.
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