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superbalist.com
Reviews:

28,099 reviews in the last 12 months183,743 total reviews  

4.58
Excellent
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Top positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Top negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

May 19, 2024
 Verified review
The service is always good, I have always received my orders in good time and been able to return items easily. And love love love the specials. I've just knocked off one star because I think for online shopping there needs to be a thorough measuring system, applied consistently to each item uploaded to the site. The BMI thing is interesting but for different body types and weight distribution I'd just prefer to be able to see more measurements at different body areas. Not sure why it can't be this simple, and why there has to be abstract numbers like 10, and 32. Just use cm in SA. It's just especially important when you can't fit the clothes before buying.
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8 days ago
 Verified review
It'd be great to have some measurements on household products. There is a set of glasses on my wishlist that I've been hesitant to buy simply because there is no indication in the description of how big they are. The measurements provided with the handbags are greatly appreciated, though. Also, as a woman in my thirties, I'm often disappointed that the majority of women's tops are always cropped. I've seen some beautiful tops, but only high schoolers and anorexic models can pull off wearing tops that short. More variety and options for women like me who like dressing ultra feminine without bearing so much skin would be amazing
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5 days ago
 Verified review

A Tale of Mixed Experiences: My Mango and Superbalist Journey

I am a loyal fan of Mango and Superbalist, as their overall shopping experiences have been amazing. However, I have encountered a few issues that were disappointing. In my latest order, I received the wrong size item, and there was no email apology or acknowledgement. Instead, they simply exchanged it for the correct size without any explanation. Additionally, there was an instance when they sold a pair of pants that were actually out of stock. Despite these hiccups, I must commend them for their efficient delivery service. Overall, my shopping experiences have been mostly blissful. Thank you.
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May 23, 2024
 Verified review
Superbalist is really great! Their user experience on the app is a pleasure to deal with itb and their customer attention when it comes to listening to their customers is amazing. I’ve only had one situation, where I was sent the wrong item, and had to wait another 3 days to get the item I wanted, but in that situation, getting it sorted was simple! I would just recommend for returns that have a reason of its a wrong product, a quicker solution to getting the right product on the same day should be implemented.
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4 days ago
 Verified review
I ordered two items and only one arrived, the driver swore he gave it to me but didn’t. Later that day he called to apologise because he had found it at the warehouse and promised to deliver it the following day. On the next day, the delivery came but it wasn’t my missing item, turns out someone put two address stickers on one item so I had to wait for them to look for it again. Turns out it was delivered to the other person who’s name was on the other sticker and theirs was delivered to me
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12 days ago
 Verified review

Options and Purchase process is good

Issues being resolved timeously is good but I'm not satisfied that I bought 3 items but 1 didn't arrive. Only after I queried, they told me item was not available. Why did it show available and why did it accept my purchase. And why was I not informed before my other items arrived. Why did despatch not notify my that 1 item will not arrive and immediate do a refund. I around not have to contact you to look for my item. This is disappointing and time wasting.
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9 days ago
 Verified review
I absolutely love Superbalist! From quality to the best fashion you guys always deliver! When I’m buying on Superbalist I know I’m getting something of great quality. The only thing I wish you guys had was next day delivery for us in Durban. Otherwise you guys are fabulous I’ve been shopping with you for so many years! Best site I’ve ever shopped on and I don’t even bother going to another site! Love you guys
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May 28, 2024
 Verified review

Great

I love shopping on Superbalist, I always receive exactly what I ordered and on time. I do wish I had the option to choose next day delivery (of course with whatever conditions that would make it possible). I do not order when in a hurry because I do not have the option to choose to get my items the following day, even thought, I do get them the following day sometimes; I'd still like to choose
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7 days ago
 Verified review
Superbalist is the best online shopping experience in South Africa! Superbalist consistently meets delivery deadlines, offers a smooth exchange process, features a user-friendly website and app interface ideal for shopping, presents organized fields for easy navigation, provides diverse payment options, boasts a commendable refund policy, and maintains an excellent delivery service.
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7 days ago
 Verified review
I like the professionalism that you guys display all the time when one buy or return your product. It’s out of this world, iam a regular buyer at supabalist. I am enjoying every moment with you guys, big up. In terms of sound better, I would like you guys to get more sizes on G star raw skinny jeans. Like myself, I wear a G star skinny jeans 32W and 30L but you do not have them.
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2 days ago
 Verified review
I had an order which I'm still upset about that one item got cancelled but it was still on sale spoke to an agent she couldn't give a conclusive answer as to why the item was cancelled from my order but was still selling ..so that meant i would have to reorder and pay a delivery fee which is not fair....otherwise I'm still a loyal shopper your discounts are amazing
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May 26, 2024
 Verified review
I have been using Superbalist since it changed from city mob and runway 36. Many years. I love the connivence of ordering, receiving and shopping when I have time in the evenings. But returns are also easy and uncomplicated. I love the variety of brands available so I don’t have to buy off too many sites at the same time. One stop shop for everything.
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2 days ago
 Verified review

Stock issues

App is really great to use however I find often you guys have an inventory problem and I think it lies in when there's a last item hopping around different peoples carts. I think the issue of reserving items in your cart somehow needs to be resolved. Also H+M clothes get sold out way too quickly so there needs to be better stock of their items
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4 days ago
 Verified review
My experience with superbelist is incredible, and they inform me each and every day about my where about of my order, when ever I made a purchase. So it's an online store that I could trust with everything. So they must keep on stretching their market through all the social media platforms in order to be well known.
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5 days ago
 Verified review
Quality of the clothes is good, the app and ordering and delivery process is smooth and efficient. My only issue is I haven’t quite figured out the sizing… if I go by the size guide, I’d be ordering a size bigger, however I’ve just gone by my original size (not measurements) and some of the clothes are still big.
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6 days ago
 Verified review
Great service and quality and products.Ive furnished our house from bedrooms to lounge.I shop everything online now.Superbalist has been great,doing returns is easy however they need to work on accuracy.If they say they will collect Wednesday they must not change to Monfay as this messes up some of our schedules.
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11 days ago
 Verified review
Detailed shopping/browsing experience provided. Would however like if an item can be listed as oversized or small make as I had to return items two to three times not knowing the fit. Also noticed that many times wishlist items are on hold despite emails being sent saying they're available for purchase.
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May 20, 2024
 Verified review
I love the clothing lines Superbalist has for woman and men. I would like to see more clothing items for Tween girls and Boys particularly for the ages between 10 and 16 that would be great. I don’t like the fact that I need to wait an entire week for my items-furthermore I love love love Superbalist.
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4 days ago
 Verified review
I love this app so much, I wouldn’t even mind being an ambassador or model! I’ve AlWAYS got effective, exceptional service from the first day I ordered. Above all, it’s the quality and communication and fast deliveries that makes you my number one online shopping store. You will forever be Superb👌
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2 days ago
 Verified review
Everything is perfect, the quality of the products, delivery and prices are convenient. The socks do not have exact sizes so one cannot tell their size just for S, M, L, XL atleast if there were exact size in the Find Your Fit measurements it would be better since socks are non-returnable.
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