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superbalist.com
Reviews:

32,548 reviews in the last 12 months190,856 total reviews  

4.59
Excellent
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Most relevant positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Jul 5, 2024
 Verified review
Lovely experience. I love the option to be able to return for an exchange or refund even if you simply don't like something, at no extra fee. However. With my purchase of the croc, on the website it has a UK size but when it arrived it was a US size and this confused me and resulted in me returning the item 2 times unknowingly, because they kept sending back the same "wrong" size. Meanwhile the size was correct but it was a US size 7 and I thought it's the UK 6 like i ordered so I thought it's wrong. I wish the website was more clear on the sizing of the croc.
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Jul 3, 2024
 Verified review

Loyal customer feedback.

When searching a filter, I would like to know how many items are displayed so that I'm not scrolling on what seems like a bottomless list. If there are too many items, I will then filter it more. But please just put the listing number back. Overall I'm a loyal Superbalist customer and try to get 90% of my clothing here. I would like to see more a la mode pieces and shoes. The shoe department has been disappointing and not keeping up with trends. I'll pay anything for a smart heeled, genuine leather boot.
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Jul 5, 2024
 Verified review
The platform is super easy to use, and customer service is fantastic. Returning items is also super easy. One thing that would be cool, is if clothing items that also appear in the picture of the item that was searched (e.g. a shirt that the model is wearing with the skirt that I'm looking for), could be listed in the description somewhere. That way it would be possible to purchase the set, if wanted, without having to repeat the search in a different category, hoping to find what you're looking for.
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Jul 10, 2024
 Verified review

Brand variety and easy and fair delivery and returns

Easy delivery and return. I like that items are easy to return within a certain time with no fuss, makes it fair and trusting in a time like today with online shopping things aren't always what they seem. This I believe puts Superbalist in a different league when it comes to online shopping. I also love the brand variety available on Superbalist, this makes it your one time shopping website always together with the discounts that come all the time.
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Jul 9, 2024
 Verified review

Perfect timing

It was more of a timing aspect that led me to buy, it was also my first time buying. I didn't wait long and the order was a surprise for my significant other. They collected it under the guise that I was really excited for the package they had to get it to me. I was video called upon collection and got to see their reaction. It was well worth it. I would say to maybe add a "it's a gift.." option so that the package really will be a surprise haha
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11 days ago
 Verified review
I love the fact that I can order outfits to try on in the comfort of my own home and return if they do not suit me. No questions or problems. As long as it's in the original packaging with all the tags in place. It makes me confident to order a few outfits at a time. It also makes me order a lot more than I should which I end up keeping so I really think it's in your favour. Great shopping with Suprbalist.
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Jul 4, 2024
 Verified review
I really enjoy the "Deliver Next Day" Option. I had a wedding where I forgot to buy the shoes that the Bride wanted, but luckily for Superbalist with the "Deliver Next Day" Option, I could get the right shoes. I am loving the shoes and the dress. Both are of high quality and I would definitely buy from Superbalist again! Maybe even more from them than Shein as Superbalist do have a few nice specials!
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7 days ago
 Verified review
Sometimes the delivery takes a really long time. I can wait up to a week for some orders. I'd also really love if you could review how much wasted space is in boxes. I sometimes get 3 or 4 boxes and everything could have fit into 1 or maybe 2. Less waste on packaging would be a huge plus. At times your app or website show stock of an item but when I try to purchase it says quantity not available.
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11 days ago
 Verified review
I got more than what I expected in terms of quality from both stores. The online shopping experience is always great asusually but what i did not like is that on the website it showed a different date to when the delivery was going to be made, it was actually made the next day but the dates id not change so i knew something happened or that they had been a delay as they usually do.
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Jul 11, 2024
 Verified review
Superbalist is the online retail market leader in my opinion. - Superb quality clothing - Lots of locally produced products - Great pricing, and the frequent offers make it even more attractive - Great communication on orders and delivery - Ordering process is quite simple - Returns policy is also seamless (I have only ever had to return product two or three times.
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Jul 8, 2024
 Verified review
I love the whole experience and offering, and the ease of being able to return something if it doesn't fit or not quite what I had imagined. Delivery times are quick and kept up to date through the whole process. Well done Superbalist, you guys are great, OH and lets not forget the sales that pop up, often getting things I would normally not be able to afford.
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Jul 11, 2024
 Verified review

Amazing Service

I ordered alot of clothing from Superbalist and it was my 1st time buying online so I wasn’t sure of the sizes and when the Clothes arrived which was right on time they were the wrong size which was totally my fault, so I logged an exchange thinking it will be a lengthy process but they brought me the exchange the second day very happy with their service 10/10
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8 days ago
 Verified review
Yeah 😊 Dawg eyting I have is from Superbalist at this current moment. So this organisation has been there for me always on time and good quality service experience from website to delivery. Thank you for existing you have made things easier for us introverted individuals. We are your loyalty customers your discounts are fire please make loyalty programs.
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Jul 10, 2024
 Verified review

Delivery date and no of boxes

If a delivery date is chosen, rather ask if earlier date is convenient before just changing. Often will schedule delivery for a Monday and then will get sms that is coming on Saturday which often does not suit me. Also items are often delivered in multiple boxes. Sizing is appropriate but would cut down on waste if only one box per delivery was made
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Jul 8, 2024
 Verified review
I did a return and they were very quick to collect my stuff and replacement was smooth. They also communicate everything, you are NOT left in the dark. What they could do better is to double check before they pack because I was disappointed to receive a shoe in such a condition. Otherwise I am happy with their service and items they sell.
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8 days ago
 Verified review
The item i ordered was kind of big for my size so i think in product description it should be added if the item is a big cut or a small cut because i had ordered a medium which is my size but it was too big i had to exchange it with small and the services delivery was just amazing and fast. Thank you very much and keep up the good work.
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10 days ago
 Verified review

The customer service is top-notch.

The service and efficiency is over the top. Returned some items that I oversized and some where undersized. In just one day of of requesting an exchange the courier guys were there to collect my items and will be receiving the correct size (free of charge) in a day. Will be doing most of my shopping here from now on.
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Jun 29, 2024
 Verified review
I received my shoes before the estimated delivery period. I was not expecting them to reach me so quick. The packing was good and protective . Also the quality and comfort of the shoes is amazing. Value for my money. I am usually sceptical to order shoes online because of sizes and comfort but this was a good choice
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Jun 26, 2024
 Verified review
Big fan of your reliable and speedy delivery! However I feel that you could have a broader range of homeware some items, like table placemats, rugs and duvet covers etc. I like the stuff from H&M but you only seem to get some of their products, it would be great to expand this range. I buy from you often, thank you!
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7 days ago
 Verified review
Shopping online is very easy, your communication with customers is usually on point, have done a few returns and exchanges and it is as easy as pie. Just the last one I did, my email was read late, but I can understand that your customer service can be quite busy. So thanks for making shopping with you so painfree!
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