superbalist.comReviews:
28,099 reviews in the last 12 months183,743 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
13 days ago
Verified review
I made my order on Tuesday and Wednesday in the afternoon my order was ready for collection. Unfortunately the size I ordered was big, I requested for a size change and they collected the following day. Thank you Superbalist for an excellent and swift service.
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6 days ago
Verified review
Great servie
I have never bought clothes from you because I prefer to try clothes on before I buy, but I have bought facial and hair products from you. You have had good prices on those products. You always delivery quickly. I have never had anything to complain about.
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13 days ago
Verified review
I liked the fact that I was kept up to date with the order and that I did not have to track my order with the courier to see where my parcel was. Also the fact that I live in an outbound area and the delivery was fast and without any problems! Well done!!
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4 days ago
Verified review
Delivery Team to call and stop the car bell, It is not safe anymore and we are even scared to go out if there is a car hoot, we keep on looking through the window which if it is our delivery we may end up delaying them and exposing the to any risk.
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8 days ago
Verified review
I like the fact that my orders don’t take long to arrive and also returning or exchanging an item is never a hustle. Everything is always smooth on my side. I love it. Not forgetting to mention all the discounts on the app they’re always a bargain.
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May 16, 2024
Verified review
I enjoyed shopping at Superbalist. The shopping and payment processes were easy. All the clothes I bought were the perfect size, and I can't wait to shop there again. The delivery was also smooth; my clothes arrived on the expected delivery date.
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3 days ago
Verified review
I wanted a dress that I liked but it was not available in my size. So tried the option for when it would be restocked. To my surprise I received a notification which did not take long at all. The purchase and delivery process was effortless...
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May 20, 2024
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Trustworthy
I find them trustworthy. I have returned a number of items which were not suitable, and the process was quick and efficient. I have also bought clothing in the Superbalist brand which are of a great quality. Goods are also delivered quickly.
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7 days ago
Verified review
Superbalist is efficient, their service is excellent, I'm almost always satisfied with my purchases. If not their return/exchange service is always outstanding! Superbalist is one of my favorite online shopping platform. Definitely 5 stars!
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May 29, 2024
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Happy customer
I get what I want an almost in time when I have requested just one incident where I couldn’t change an item and it was a gift and not fitting to the recipient and I know now can’t change despite being a gift after the period of time stated
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May 23, 2024
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I have recently bought a pair of sneakers, love that they have variety of payment options to suit the customer, I opted for the pay just now option coz I didn’t have the whole amount for my desired sneaker, sneaker was delivered timeously.
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2 days ago
Verified review
I like everything about Superbalist.
I LOVE everything about Superbalist - their great service and their great quality of products too.
Always helpful and contactable and they respond in good time with positive outcomes - I give them 100 gold stars ⭐️⭐️⭐️⭐️⭐️⭐️........ 🤩
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5 days ago
Verified review
Please have more stock on items that sell fast, you guys have us sleeping late waiting for people to return stuff. That's unfair Superbalist :). Also why don't you guys have birthday specials for customers, asking for my selfish reasons
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10 days ago
Verified review
I ordered my AirF1 from Superbalist and it arrived on the estimated time. The size was too long and I requested to change for another size. They delivered my item yesterday and the shoes fit me well. I just can't wait to wear them
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May 28, 2024
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Anonymous
I have really had a great experience with Superbalist, from the quality of the products, to delivering and returning the products in cases where they don't fit. I have never experienced any issues. I recommend shopping with them.
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11 days ago
Verified review
The products are amazing quality. They keep you up to date with the status of your order. The customer service team is friendly.The exchange and return process is seemless and easy. I wish other companies can learn from you.
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May 28, 2024
Verified review
I love the ease of browsing and purchasing. Exchanges and refunds are dealt with easily and efficiently. Once you know your brands and sizing (because sizing through the brands does differ), shopping could not be easier!
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12 days ago
Verified review
Super convenient to shop online. Website is easily accessible and super easy to navigate. The selection of products are endless and there’s always a discount lurking somewhere. I absolutely love shopping on Superbalist
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May 31, 2024
Verified review
I enjoy the service in every aspect from making my life easier, timeous delivery, no issues with returns if and when I have had them. Delivery ppl are always decent. The quality of my purchases have never been lacking.
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2 days ago
Verified review
I have always received great service from Superbalist. The one thing is double checking ordered items are correct. I have received the wrong items a couple of times, but the good thing is they were good enough to keep.
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