superbalist.comReviews:
27,965 reviews in the last 12 months183,510 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
6 days ago
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Price and quality of everything they sell and lastly the payment option of cash on delivery makes my life easier because at times items are on sale and one gona be paid in two days time
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May 30, 2024
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Like the fits, would appreciate if you guys can add what sizes the models are wearing so it makes it easier for us to choose a size instead of sending back items that doesn’t fit always
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May 28, 2024
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Delivery and Return
Delivery and return has been spectacular, all though some of my orders were not true to size, it's absolutely a "hassle free" return process! So far I am very happy with the service!
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4 days ago
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It is great to use Superbalist but i feel like we can be able to laybye through the app not using 3rd parties ,like payflex and others,.but its a great deal to use Superbalist.
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May 21, 2024
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Always a pleasure shopping on Superbalist. Service is excellent even the after sales / return service is on point . Best place to shop for quality items at a discounted price
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May 20, 2024
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Fast and thorough service. Communication is excellent.
Can maybe make it easier to exchange clothes by delivering it to Takealot Pick up point instead of only refund items.
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4 days ago
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High five!
I like the variety of quality products to choose from. Your service is excellent. From the communication when the order is placed up to delivery. Keep up the good work!
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8 days ago
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I love superbalist! Orders always arrive quickly and on time. Very good with returns and refunds. Wide variety of products and have frequent sales! No complaints from me!
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11 days ago
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Very efficient delivery system, equally competent and proficient with returns. I found my first purchase very satisfying; the goods were accurate to online pictures.
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9 days ago
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I’m happy with every purchase I’ve made with Superbalist, delivery always on time and easy exchange if need be. And i always get what I want at an affordable price.
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5 days ago
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the size guide for me,its only once or twice where it hasnt been correct but honestly that guide is spot on,the picture and the actual item are also always hundreds
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10 days ago
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Quick delivery
My order was delivered within 48 hours at the Takealot collection point. Thanks Superbalist for using the Takealot collection points. It is now my one stop service
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May 25, 2024
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I changed a jacket from Large to X Large to XX Large, yet all were the same size which is not Superbalist fault, they collected and delivered each time at no cost.
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5 days ago
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Best
Superbalist is the best, good discounts. Always deliver on time ,customer service is excellent, Have been buying from superbalist for many years now ,is the best.
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May 18, 2024
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I trust superbalist so much because even if something is to small don't take time to collect when you do return they refund you fast you dont have to remind them
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10 days ago
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Excellent Service
Great service. You get exactly what you order and it arrives on time. Always keeps you on track with your order. Returns/ Exchange the response is satisfactory.
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May 29, 2024
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Trusted by many..
I trust the online store and always had great experience with shopping. Good quality clothing. My last item is a must have, nice color and great style and fit.
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May 19, 2024
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Overall shopping experience is great, and I love the daily deals/discounts. They need to introduce next day delivery for Durban. Happy they keep adding brands.
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May 19, 2024
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Quick turnaround. I had an issue with my last order and they were quick to sort it out. One item was missing in my delivery but they assisted me with a refund.
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8 days ago
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Your service is the best. Your deliveries are efficient. Your quality is unmatched. When I had issues with sizing, the exchange process was seamless and easy.
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