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Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
Superbalist never resolved an issue I had. I ordered an item and they send me the wrong size. Upon returning and re ordering the correct size three times, they kept on sending the same size. Complaining emails did not work.
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Apr 8, 2024
Verified review
Only part of my order was delivered. I queried this numerous times and have not got anywhere with their customer service either to deliver what I paid for or refund me. They have lost a good customer
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Apr 12, 2024
Verified review
I have had issues with my orders - it’s really disappointing and inconvenient! The reason I shop online is for convenience but if there are issues constantly then it’s not worth the trouble!
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Apr 7, 2024
Verified review
Your delivery driver delivered to the wrong address.
I had to Phone Takealot to get it to me, your delivery driver was also very rude.
You will not get another order again from me.
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2 days ago
Verified review
You need to improve your service offering. There is no way that an can’t be changed
Also change the attitude of immediately opting to refund client without finding way to deliver.
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6 days ago
Verified review
I ordered a product. My delivery was then simply cancelled without any reason. I had to inquire for a few days only to be told "sorry the product is out of stock"
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Apr 10, 2024
Verified review
I have ordered a pair of sneakers, a completely different sign was delivered. Ordered the same sneaker again, the wrong one I returned sent again. Never again
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6 days ago
Verified review
Been sending emails trying to return an item with no assistancece
Been sending emails trying to return an item with no help from Superbalist. Not sure if the term TCF ( Treating customers fairly) is adhered by Superbalist
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Apr 8, 2024
Verified review
The worst service. Packers dont care
The worst. Instead of pink n white soviet tekkies that I ordered, i received black dirifi tsa popcandy in a soviet box. Ive never been sooooo disappointed.
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Apr 19, 2024
Verified review
I had a very bad experience on my last order. Took a week for my refund and exchange to be processed. Service is not the same as what it used to be.
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Apr 11, 2024
Verified review
The item I bought was available. I purchased it but later when delivery was done the item was no longer available. The system must be kept updated
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7 days ago
Verified review
The garment was not in good quality. The material got torn in the middle of the day first time wearing it.
Superbalist is refusing a refund.
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2 days ago
Verified review
Customer service has always been poor. I’ve had multiple encounters that haven’t been pleasant. If I could find things elsewhere, I would.
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7 days ago
Verified review
Order was cancelled by you as apparently there wasn’t stock but then how was I able to place the item in my basket and checkout and pay???
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Apr 5, 2024
Verified review
Employ a reliable courier service. My order was just cancelled because the driver could did not deliver at my home, and said they did!
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Apr 19, 2024
Verified review
Ordered a watch was sent a broken watch. Was sent another watch and the leather box was torn and stuck back with tape. Unacceptable
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Apr 13, 2024
Verified review
My exchange item was not collected on the date committed and a new date have not been communicated, I need this item by the 26
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Apr 8, 2024
Verified review
I ordered a size 10 mango jeans, it was labelled size 10 but on the inside it was actually a size 6. Extremely disappointed
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10 days ago
Verified review
I am still waiting for my exchange to this day. This was collected on Saturday and nothing so far. Reality disappointed.
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Apr 12, 2024
Verified review
My items were not sent due to "stock issue" then I see it online for purchase more than I paid for it? Terrible feedback
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